Band 3 Medical Secretary / Administrator

University Hospitals Birmingham NHS Foundation Trust

The closing date is 07 April 2025

Job summary

Are you an experienced medical secretary/administrator looking for a new challenge? Well, this could be the job for you!

An exciting opportunity has become available for a full-time post to work in the Emergency Department at Queen Elizabeth Hospital.

We would welcome applicants with a range of administrative and secretarial knowledge, experience and communication skills, highly proficient in all Microsoft packages.

The postholder will need to have experience in taking minutes and must be capable of working independently while also collaborating effectively within a team.

The applicant must be able to work under pressure and have excellent time management skills to meet competing priorities.

Hours are 37.5 hours per week, to cover 07:00 -18:00, with reasonable notice to work outside of core hours, including weekends/bank holidays, for which time in lieu will be given.

The role demands excellent prioritisation skills, problem-solving abilities and a collaborative approach.

You will need to be resilient, flexible to changing daily priorities and remain calm under pressure. In return you will receive an excellent support network, training opportunities and a real chance to excel within a highly motivated team.

You will need to provide secretarial support to consultants and their teams.

The postholder will provide an empathic and sensitive point of contact for patients, relatives and carers, undertaking work under the direction of the Medical Secretary Supervisor.

Main duties of the job

It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, always maintaining confidentiality.

The post holder will provide an empathic and sensitive point of contact for service users and provides a confidential general admin and medical secretarial service for the Consultant body.

The postholder will need to effectively utilise a range of ED Clinical IT Systems in addition to having knowledge and strong application skills of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel, with ability to manipulate data tables and spreadsheets required for reports and support rota activities.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Date posted

31 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,169 to £25,674 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1091607

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
*Business Administration NVQ level 3 or equivalent experience in a clerical environment

Experience

Essential

*Experience of dealing with the Public/Customer service experience
*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of using IT systems

Desirable

*Experience of working in a busy environment
*Experience of working in Healthcare

Additional Criteria

Essential

*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature open and flexible approach to work
*Demonstrates care and compassion
*Good inter-personal and communication skills.
*Good organisational skills
*Team Player
*Conscientious
*Demonstrates reliability, motivation and commitment
*Ability to work under pressure and deal with stressful situations
*Ability to travel to multiple sites
*Prepared with reasonable notice to work outside of core hours, including weekends, for which time in lieu will be given

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
*Business Administration NVQ level 3 or equivalent experience in a clerical environment

Experience

Essential

*Experience of dealing with the Public/Customer service experience
*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of using IT systems

Desirable

*Experience of working in a busy environment
*Experience of working in Healthcare

Additional Criteria

Essential

*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature open and flexible approach to work
*Demonstrates care and compassion
*Good inter-personal and communication skills.
*Good organisational skills
*Team Player
*Conscientious
*Demonstrates reliability, motivation and commitment
*Ability to work under pressure and deal with stressful situations
*Ability to travel to multiple sites
*Prepared with reasonable notice to work outside of core hours, including weekends, for which time in lieu will be given

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.