Business Administration Apprentice

University Hospitals Birmingham NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen for two Business Administration Apprentices to join the wider Communications team giving the opportunity to learn vocational skills whilst studying towards a nationally recognised qualification.

We are looking for candidates who are enthusiastic, dedicated and able to demonstrate a high level of commitment.

The posts are fixed term 21-month contracts, 37.5hrs Mon-Fri. The salary for the first year is 14,762pa, rising to national minimum wage from month 13.

The roles are based within very busy and fast-paced teams, undertaking a wide range of administrative support tasks.

Main duties of the job

Role 1 -- Medical Illustration, based at Heartlands hospital with some travel to other sites

DUTIES INCLUDE

*Greeting patients, answering phone calls

*Booking in work requests

*Checking shared Inboxes

*Deliveries/collections

Role 2 -- Communications, based across hospital sites

DUTIES INCLUDE

*General general office duties; monitoring shared inbox, answering phone, directing enquiries, deliveries and collections, displaying materials

*Event support

*Online media sweeps

*Monitoring Trust social media accounts

*Upload digital content

Applicants must be:

Aged 16+

Resident in the UK/EEA for the last three years, any VISA must cover the duration of the apprenticeship

Must NOT be in any form of formal government-funded education or already have a qualification in the specific apprenticeship standard.

Qualified to Level 2 (GCSE grade 4 or above) in English and Maths.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Date posted

25 March 2025

Pay scheme

Other

Salary

£12,514 to £22,369 a year

Contract

Apprenticeship

Duration

21 months

Working pattern

Full-time, Flexible working

Reference number

304-1092790

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*GCSE Grade 4 or above or Functional skills level 2 or equivalent in English and Maths

Desirable

*Qualification in related subject e.g. Communications, Media, Graphic Design.

Experience

Essential

*IT skills in Microsoft Office Packages or equivalent experience
*Understand importance of maintaining confidentiality

Desirable

*Experience of using graphic design and communications software such as Canva, Adobe, etc
*Experience of using booking systems
*Knowledge of data protection legislation
*Experience in an NHS workplace

Additional Criteria

Essential

*Good interpersonal skills
*Ability to communicate effectively both verbal and in writing
*Awareness and understanding of the requirement for discretion and confidentiality
*Ability to relay correct messages but verbal and in writing
*Ability to manage own workload and prioritise as necessary
*Good coordination and organisation skills especially under times of high volume of workload
*Flexibility
*Ability to travel to all Trust hospital sites

Desirable

*Previous experience in an environment where providing customer experience skills are required

Person Specification

Qualifications

Essential

*GCSE Grade 4 or above or Functional skills level 2 or equivalent in English and Maths

Desirable

*Qualification in related subject e.g. Communications, Media, Graphic Design.

Experience

Essential

*IT skills in Microsoft Office Packages or equivalent experience
*Understand importance of maintaining confidentiality

Desirable

*Experience of using graphic design and communications software such as Canva, Adobe, etc
*Experience of using booking systems
*Knowledge of data protection legislation
*Experience in an NHS workplace

Additional Criteria

Essential

*Good interpersonal skills
*Ability to communicate effectively both verbal and in writing
*Awareness and understanding of the requirement for discretion and confidentiality
*Ability to relay correct messages but verbal and in writing
*Ability to manage own workload and prioritise as necessary
*Good coordination and organisation skills especially under times of high volume of workload
*Flexibility
*Ability to travel to all Trust hospital sites

Desirable

*Previous experience in an environment where providing customer experience skills are required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.