Band 2 Outpatient Receptionist
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Job summary
An opportunity has arisen for a Band 2 Receptionists/Admin clerks to join the busy teams in Outpatients. The posts are to cover a number of Reception areas within Solihull hospital, bookings patients in for their appointments and working through outpatient waiting lists to book follow up appointments into clinics, alongside other admin duties.
We are looking for enthusiastic, committed, motivated individuals with excellent communication skills.
Although the main bulk of the clinics operate from Monday to Friday there may be extra clinics at the weekend, therefore, the successful candidates must be flexible to accommodate this; in addition to this, the post holder may be required to cover some twilight clinics, typically running until 8pm, this will be discussed at interview.
The posts are based at one hospital site, but the post holder may be required to work at any of our 4 sites if the service need arises. Attention should be drawn to the requirements contained in the Person Specification for the roles.
Main duties of the job
Working on the reception desk meeting and greeting service users, dealing with general enquiries, directing patients appropriately, answering the telephone and carrying out administrative duties.
The overall activities of the post-holder will include:
*To welcome staff, patients and visitors in a friendly and Professional manner, dealing with enquiries appropriately
*Recording patient information accurately
*Dealing with care records ensuring patient records are available and in order for the start of clinic
*Cross reference appointment lists identify patients who do not attend and escalate appropriately
*Receive and open incoming post and take action as required
*Review and action electronic correspondence and disseminate appropriately including faxes ensuring that Trust Guidelines are followed
*Photo copying and distribution of copies as instructed by Line Manager
*Undertake filing
*Answering the telephone in a courteous manner dealing with enquiries and recording all messages accurately and referring on appropriately
*Maintain confidentiality of records on the telephone, in conversation and in writing
*Ensure the reception area is kept tidy
*Organise ordering of stationary and storage
*Report any problems to line manager as appropriate
*Responsible for arranging patient transport, interpreters as and when requested
*Chasing test results from other departments and secretaries
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Details
Date posted
14 February 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 to £23,615 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
304-9001790
Job locations
Solihull Hospital
Lode Ln
Solihull
West Midlands
B91 2JL
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Solihull Hospital
Lode Ln
Solihull
West Midlands
B91 2JL
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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