Band 6 Service Manager - Dermatology & Rheumatology

University Hospitals Birmingham NHS Foundation Trust

This job is now closed

Job summary

Dermatology & Rheumatology Departments have an exciting opportunity for an enthusiastic and motivated individual who enjoys working with people and to work as part of a busy management team at UHB.

The post is critical to support the provision of a full and efficient service in Queen Elizabeth Hospital (QE), meeting deadlines and providing high excellent patient care. The post will also require working with senior management team in delivering key administration processes and projects.

Our aim at Queen Elizabeth Hospital is to build a strong, value led culture at the heart of which is our team. We prioritise our team members and provide an environment that promotes flexible working, a strong sense of wellbeing and above all the pride in belonging to a strong multi-disciplinary team.

Due to maternity within our team, we are looking to recruit a 12-month fixed-term Service Manager for our Dermatology & Rheumatology departments.

The successful candidate will share our ethos of prioritising the care of our communities, providing the very best for our patients and their families. As a Service Manager, you will be a core part of the team that provides outstanding service to the local community.

If you would like to be part of the exciting, new opportunity and make a difference to our patients, then please get in touch on the number below. We will be more than happy to talk through any questions or queries you may have.

Main duties of the job

*To monitor performance against activity targets and other service objectives. To ensure that all national and locally agreed waiting times and booking targets are understood and met.

*Develop, monitor and review any relevant performance linked procedures and guidelines.

*Develop and produce reports on patient experience surveys, complaints reporting, interpret and report on results and develop actions plans where improvement is needed.

*Produce reports for Directorates/ relevant Trust areas to monitor performance against national and local clinical indicators.

*To provide the Clinical Teams with information to assist in the management of services. Ensure that patient activity is recorded accurately on the Patient Administration Systems

*Line-manage departmental admin team (HR and financial).

*To monitor sickness/absence and annual leave for relevant staff group and where appropriate organise cover, following Divisional guidelines and within agreed budgets.

*To support the Operations Manager and General Manager in ensuring effective administrative organisational arrangements, including ensuring the day-to-day administration issues within the Directorate are managed appropriately.

*Responsible for ensuring that the risk assessments, Health and Safety and clerical areas are completed.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Date posted

16 January 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

304-1091726

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

Good general level of education including
core subjects at GCSE grades A -- C or
equivalent
* Degree or equivalent professional
management qualification
* Further management training and/or
relevant managerial experience to post
graduate diploma level

Experience

Essential

Previous experience of working to NHS
key performance and national standards
* Experience in handling confidential
information
* Experience with dealing with patients,
relatives and the general public
* Experience in managing in-patient and
outpatient waiting lists and designing and
implementing mitigating actions as
required
* Previous line management experience of
staff
* Working Knowledge of waiting list
systems
* Knowledge of NHS and aims of its
structure
* Knowledge of medical staffing issues
* Knowledge of all the PAS systems

Desirable

Experience of working to NHS key performance
and national standards within Dermatology &
Rheumatology
* Knowledge of Dermatology and Rheumatology
(D)

Additional Criteria

Essential

Reliable
* Punctual
* Prepared with reasonable notice to work
outside of core hours, including
weekends, for which time in lieu will be
given
* Prepared to cross sites at short notice

Person Specification

Qualifications

Essential

Good general level of education including
core subjects at GCSE grades A -- C or
equivalent
* Degree or equivalent professional
management qualification
* Further management training and/or
relevant managerial experience to post
graduate diploma level

Experience

Essential

Previous experience of working to NHS
key performance and national standards
* Experience in handling confidential
information
* Experience with dealing with patients,
relatives and the general public
* Experience in managing in-patient and
outpatient waiting lists and designing and
implementing mitigating actions as
required
* Previous line management experience of
staff
* Working Knowledge of waiting list
systems
* Knowledge of NHS and aims of its
structure
* Knowledge of medical staffing issues
* Knowledge of all the PAS systems

Desirable

Experience of working to NHS key performance
and national standards within Dermatology &
Rheumatology
* Knowledge of Dermatology and Rheumatology
(D)

Additional Criteria

Essential

Reliable
* Punctual
* Prepared with reasonable notice to work
outside of core hours, including
weekends, for which time in lieu will be
given
* Prepared to cross sites at short notice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information