Band 3 Office Administrator

University Hospitals Birmingham NHS Foundation Trust

This job is now closed

Job summary

We are the NHS. We provide the care and services that you, we and our families would want to use.

At University Hospitals Birmingham (UHB) our teams are committed to building healthier lives -- one of the starting points for any hospital is the Labs. Pathology is the department that studies and understands how illness and diseases work and their impact on people.

Pathology across University Hospitals Birmingham supports the hospitals in its delivery of medical science, we have an enviable reputation and our labs are recognised and accredited in diagnosis/treatment and research.

Our admin and clerical teams are a crucial component in the success of this Trust wide service. In order to support the Department, we have created an opportunity for experienced Office Administrators/MDT Co-ordinators to join our Team working at either The Queen Elizabeth Hospital Birmingham or Birmingham Heartlands sites.

As part of the invaluable Team, you will be a reliable and committed individual who will help ensure we are continually adhering to our Trust values of Kind Connected and Bold. Working closely and reporting to the Office Manager. As a key member of this team, you will have a direct and positive impact on how we care for our patients within the hospital.

For more information please email Val Manning on val.manning@uhb.nhs.uk or telephone on 0121 371 3330. Internal Ext 13330

Main duties of the job

Your responsibilities will be that of an Office Administrator and will include a combination of the following duties.

Working closely with Consultant Histopathologists to collate material and reports for Multi-Disciplinary Team meeting (MDT) discussion.

Responding to, and initiating telephone and email enquiries.

Management of internal and referred material (blocks and slides).

Team working.

Working to tight deadlines.

You will have excellent communication and organisational skills and be confident to make judgements unaided. You will be able to work proactively to problem solve and work on your own initiative.

What is in it for you?

*Employed one the largest employers with a worldwide and enviable reputation-- which is recognised for providing 1st class care.

*To be part of team where you are valued, and your opinion and ideas make a difference.

*Public sector pension.

*Paid overtime with enhanced rates of pay for evening, weekends, and bank holidays.

*Access to onsite Temporary employment bank -- where additional shifts can be selected.

*Access to ESR -- payroll and benefits programme to track your rewards.

*A comprehensive induction, on-going training and development.

*Shopping Discounts (via Blue Light card).

Job Type available: Permanent. Full-time.

Starting salary : 24,071 up to 25,674

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Date posted

09 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-9001580

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
*Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

*Experience of dealing with the Public/Customer service experience
*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of using IT systems

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Good keyboard/ IT skills
*Good organisation skills and ability to multitask
*Good time management skills
*Ability to deal professionally with enquiries from staff, Patients and Visitors
*Ability to problem solve
*Understand confidentiality and apply the principles in every day working practice
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations and sensitive issues
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature open and flexible approach to work
*Demonstrates care and compassion
*Good inter-personal and communication skills.
*Good organisational skills
*Ability to work collaboratively as part of a team
*Conscientious attitude to work
*Demonstrates reliability, motivation and commitment
*Ability to travel to multiple sites

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
*Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

*Experience of dealing with the Public/Customer service experience
*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of using IT systems

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Good keyboard/ IT skills
*Good organisation skills and ability to multitask
*Good time management skills
*Ability to deal professionally with enquiries from staff, Patients and Visitors
*Ability to problem solve
*Understand confidentiality and apply the principles in every day working practice
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations and sensitive issues
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature open and flexible approach to work
*Demonstrates care and compassion
*Good inter-personal and communication skills.
*Good organisational skills
*Ability to work collaboratively as part of a team
*Conscientious attitude to work
*Demonstrates reliability, motivation and commitment
*Ability to travel to multiple sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.