Job summary
We are seeking an enthusiastic, driven and motivated individual to join us in our Solihull General Surgery Colorectal team. The post will primarily consist of working for a dynamic consultant who you will be responsible for, in turn you will be surrounded by a team of positive and like minded individuals.
You will experience a range of different secretarial duties on a day to day basis and contribute to supporting a popular surgical speciality within UHB.
The post holder will be expected to work 30 hours per week, hours and days will be discussed with the successful candidate on appointment with the Office Manager.
Home working arrangements can be considered.
Main duties of the job
You will be required to:-
- Manage your consultant diary adapting to change and adjustments
- Provide excellent PA skills/service to your consultant on a daily basis
- Have an eye for detail and accuracy when handling all types of correspondence
- Ensuring letters are typed and finalised within trust targets
- Contact patients, GP surgeries, external trusts and tertiary services as and when required
- Ensuring patient care is your priority and patient satisfaction is adhered to
- Deal with sensitive information appropriately and take necessary steps confidentially
- Support with the introduction and development of new starters who may join the team
- Have a 'can do' attitude to new tasks which may rise within the department
- Works with initiative and aims to resolve issues independently where possible
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job description
Job responsibilities
Communication:
- Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate
- To provide a point of contact for patients/relatives/carers, GPs and other Health Care Professionals who can be emotional and highly distressed, ensuring that any language or other communication barriers are overcome
- Provide effective communication and problem solving both face to face and via telephone
- Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with difficult situations
- Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively
Analytical and Judgemental Skills/Freedom to Act:
- Ability to make decisions and take actions relating to enquiries
- Ability to recognise situations that should be referred onto the Line Manager and take prompt and appropriate action
- To sort, distribute and prioritise incoming mail, using judgement and experience to decide which documents require urgent action and which may be passed directly to other areas for action
Planning and Organisational Skills:
- To manage and progress results of patient investigations and on receipt, prioritise and action according to clinical need, with guidance from the medical team
- Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales
- Prioritise own work load to meet the needs the service user
- Arrange and prioritise meetings and case conferences as appropriate
- Arrange meetings as and when required
Policy and Service Responsibilities:
- Work collaboratively as part of an integrated team
- Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct and ensure they are adhered the across the team
- Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services
Responsibility for Financial and Physical Resources:
- Have a personal duty of care for all equipment and resources used
- Maintain stock control of stationery / clinical supplies
Responsibility for Staff:
- Day to day supervision of secretaries/clerical officer, allocating and monitoring work on a daily basis
- Participate in the induction and training of all new members of staff
- Demonstrate own activities to new / less experienced staff
Responsibility for Information:
- To liaise with medical records with regard to availability of medical notes for forthcoming clinics, ensuring where possible, all results/correspondence are available for the patient's clinic appointment
- To develop and maintain an efficient individual filing system on behalf of the team to include correspondence, reports, complaints, research and results
- Be responsible for confidentiality in line with Trust policy and procedures
- Accurately input data/confidential data using a variety of Trust IT systems in a timely way
- Prepare and scan information onto the Trust IT systems
- Ensure all information held is kept up to date
- Be responsible for the quality of information, photocopy and distribute documents as required
- Shred and destroy confidential documentation in line with Trust policy
- Provide information / produce basic routine reports at an appropriate level under supervision
- Input staff information into the Electronic Staff Record adhering to confidentiality and only accessing the information required to fulfil the role /task
Job description
Job responsibilities
Communication:
- Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate
- To provide a point of contact for patients/relatives/carers, GPs and other Health Care Professionals who can be emotional and highly distressed, ensuring that any language or other communication barriers are overcome
- Provide effective communication and problem solving both face to face and via telephone
- Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with difficult situations
- Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively
Analytical and Judgemental Skills/Freedom to Act:
- Ability to make decisions and take actions relating to enquiries
- Ability to recognise situations that should be referred onto the Line Manager and take prompt and appropriate action
- To sort, distribute and prioritise incoming mail, using judgement and experience to decide which documents require urgent action and which may be passed directly to other areas for action
Planning and Organisational Skills:
- To manage and progress results of patient investigations and on receipt, prioritise and action according to clinical need, with guidance from the medical team
- Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales
- Prioritise own work load to meet the needs the service user
- Arrange and prioritise meetings and case conferences as appropriate
- Arrange meetings as and when required
Policy and Service Responsibilities:
- Work collaboratively as part of an integrated team
- Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct and ensure they are adhered the across the team
- Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services
Responsibility for Financial and Physical Resources:
- Have a personal duty of care for all equipment and resources used
- Maintain stock control of stationery / clinical supplies
Responsibility for Staff:
- Day to day supervision of secretaries/clerical officer, allocating and monitoring work on a daily basis
- Participate in the induction and training of all new members of staff
- Demonstrate own activities to new / less experienced staff
Responsibility for Information:
- To liaise with medical records with regard to availability of medical notes for forthcoming clinics, ensuring where possible, all results/correspondence are available for the patient's clinic appointment
- To develop and maintain an efficient individual filing system on behalf of the team to include correspondence, reports, complaints, research and results
- Be responsible for confidentiality in line with Trust policy and procedures
- Accurately input data/confidential data using a variety of Trust IT systems in a timely way
- Prepare and scan information onto the Trust IT systems
- Ensure all information held is kept up to date
- Be responsible for the quality of information, photocopy and distribute documents as required
- Shred and destroy confidential documentation in line with Trust policy
- Provide information / produce basic routine reports at an appropriate level under supervision
- Input staff information into the Electronic Staff Record adhering to confidentiality and only accessing the information required to fulfil the role /task
Person Specification
Qualifications
Essential
- Maths and English GCSE, A*-C/9-4
- Business Administration NVQ level 3 or equivalent experience in a clerical environment
- AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
Experience
Essential
- Experience of working as a Medical Secretary
- Experience of dealing with the public/customer service experience
- Experience of working with a range of Microsoft Office packages
- Experience of using IT systems
- Experience of working in a healthcare environment
- Good organisational skills
- Able to use own initiative and deal with the unpredictable
- Able to work under pressure and to multi-task
- Able to work to deadlines
Additional Criteria
Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Ability to deal professionally with enquiries from staff, patients and visitors
- Understand confidentiality and apply the principles in everyday working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Ability to travel to multiple sites
- Demonstrates reliability, motivation and commitment
Person Specification
Qualifications
Essential
- Maths and English GCSE, A*-C/9-4
- Business Administration NVQ level 3 or equivalent experience in a clerical environment
- AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
Experience
Essential
- Experience of working as a Medical Secretary
- Experience of dealing with the public/customer service experience
- Experience of working with a range of Microsoft Office packages
- Experience of using IT systems
- Experience of working in a healthcare environment
- Good organisational skills
- Able to use own initiative and deal with the unpredictable
- Able to work under pressure and to multi-task
- Able to work to deadlines
Additional Criteria
Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Ability to deal professionally with enquiries from staff, patients and visitors
- Understand confidentiality and apply the principles in everyday working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Ability to travel to multiple sites
- Demonstrates reliability, motivation and commitment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
