Band 6 Service Manager

University Hospitals Birmingham NHS Foundation Trust

This job is now closed

Job summary

Exciting opportunity for a Band 6 service manager to join the growing Gastroenterology and Endoscopy team at Heartlands and Solihull Hospitals, which sits in the department of CDG2. We are a flexible team and would encourage applicants to apply for this fantastic development opportunity. As a JAG accredited centre, and one of the largest trusts in the country, we offer a broad range of diagnostic and therapeutic services for all gastroenterological conditions. The Heartlands endoscopy unit has 6 procedure rooms in HTC, with a further 2 rooms at Solihull hospital. This role focuses on the capacity of the service ensuring all procedural lists have an assigned clinician. The post holder will work closely within the triumvirate, alongside the wider CDG2 site team. Our vision is to build healthier lives for people in our communities, we live and breathe our values of kind, connected and bold. With waiting list at the forefront, we need to ensure our patients can rely on and access or services within a timely and efficient manner, and we are committed to delivering first class care to all.

Further information on how you can join our amazing team, can be found on the application process or by contacting the Operational manager Cheryl Entwistle or General Manager Louise Taylor.

Main duties of the job

The overall activities of the post-holder will include:

*To monitor performance against activity targets and other service objectives

*To ensure that all national and locally agreed waiting times and booking targets are understood and met. With particular emphasis on ensuring a maximum 18-week median wait from referral to commencement of definitive treatment with overall responsibility for the validation process in the department

*To produce reports from software systems for all aspects of patient pathways, including cancer waits, RTT, Outpatient, diagnostics etc, analyse and develop action plans where improvement is needed

*You will be responsible for monitoring capacity, clinical workloads (e.g. outpatient clinics, etc) and waiting lists and will be required to report any potential shortfalls in capacity early to the Operations Manager and to assist in resolving operational issues affecting capacity or demand working with colleagues across other services as required

*To ensure there are robust waiting list processes in place for the management of 18 week and Cancer PTL's

*To work with clinical staff and staff in the service to ensure that patient activity is recorded accurately on the PAS.

*To support the Operations Manager in ensuring effective administrative organisational arrangements are in place.

*Responsible for the reallocation of work ensuring urgent tasks are completed within designated time scales, frequently auditing to ensure standards are met

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Date posted

21 October 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-9001770LD

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good general level of education including core subjects at GCSE grades A -- C or equivalent
*Further management training and/or relevant managerial experience to post graduate diploma level

Desirable

*Degree or equivalent professional Management qualification (E)

Experience

Essential

*Previous experience of working to NHS key performance and national standards
*Experience in handling confidential information
*Experience with dealing with patients, relatives and the public
*Experience in managing in-patient and outpatient waiting lists and designing and implementing mitigating actions as required
* Previous line management experience of staff

Desirable

*Experience of working to NHS key performance and national standards

Additional Criteria

Essential

*Ability to work independently (E)
*Excellent verbal communication and negotiating skills with the ability to influence and negotiate with all grades of staff
*Able to receive and respond to highly complex and sensitive issues
*Ability to manage conflicting situations in a constructive manner
*Excellent prioritisation and organisational skills
*Ability to manipulate and analyse complex data
*Ability to use initiative and show self-motivation
*Ability to work to challenging and tight deadlines
*Able to demonstrate integrity and common sense
*Ability to communicate with individuals at all levels
*Computer literate in Microsoft Office including the ability to extract data and prepare meaningful reports
*Ability to lead a team
*Ability to provide and analyse complex planning data sets
*Ability to work flexibly across 2 sites
*Working Knowledge of waiting list systems
*Knowledge of NHS and aims of its structure
*Knowledge of medical staffing issues
*Knowledge of all the PAS systems
*Reliable
*Punctual
*Prepared with reasonable notice to work outside of core hours, including weekends, for which time in lieu will be given
*Prepared to cross sites at short notice

Desirable

*Experience of Endoscopy/Gastroenterology
*Knowledge of Gastroenterology and endoscopy including its subspecialties

Person Specification

Qualifications

Essential

*Good general level of education including core subjects at GCSE grades A -- C or equivalent
*Further management training and/or relevant managerial experience to post graduate diploma level

Desirable

*Degree or equivalent professional Management qualification (E)

Experience

Essential

*Previous experience of working to NHS key performance and national standards
*Experience in handling confidential information
*Experience with dealing with patients, relatives and the public
*Experience in managing in-patient and outpatient waiting lists and designing and implementing mitigating actions as required
* Previous line management experience of staff

Desirable

*Experience of working to NHS key performance and national standards

Additional Criteria

Essential

*Ability to work independently (E)
*Excellent verbal communication and negotiating skills with the ability to influence and negotiate with all grades of staff
*Able to receive and respond to highly complex and sensitive issues
*Ability to manage conflicting situations in a constructive manner
*Excellent prioritisation and organisational skills
*Ability to manipulate and analyse complex data
*Ability to use initiative and show self-motivation
*Ability to work to challenging and tight deadlines
*Able to demonstrate integrity and common sense
*Ability to communicate with individuals at all levels
*Computer literate in Microsoft Office including the ability to extract data and prepare meaningful reports
*Ability to lead a team
*Ability to provide and analyse complex planning data sets
*Ability to work flexibly across 2 sites
*Working Knowledge of waiting list systems
*Knowledge of NHS and aims of its structure
*Knowledge of medical staffing issues
*Knowledge of all the PAS systems
*Reliable
*Punctual
*Prepared with reasonable notice to work outside of core hours, including weekends, for which time in lieu will be given
*Prepared to cross sites at short notice

Desirable

*Experience of Endoscopy/Gastroenterology
*Knowledge of Gastroenterology and endoscopy including its subspecialties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.