Pharmacy Counter Assistant

Job summary

Pharmacy@UHB Ltd is a wholly owned subsidiary company of University Hospitals Birmingham, which was established in 2011. We provide a pharmacy service for the Queen Elizabeth Hospital Birmingham (QEHB) and Heartlands Hospital Birmingham (BHH).

We provide a service to the out-patients and in-patients, due to be discharged, at both hospitals and operate in a manner akin to a community pharmacy

We are currently recruiting for a pharmacy counter assistant to join the team at the Queen Elizabeth Hospital site. The role would involve greeting patients; sales of over the counter medicines in the Outpatient Pharmacy; administration of the prescription tracking system and other general administration and stock control roles.

Previous pharmacy experience preferred but not essential - good customer service experience is a must. We offer an excellent environment within which to learn the fundamentals or further develop pharmacy skills, with the possibility of progressing to Pharmacy Dispenser for those which show particular aptitude.

Main duties of the job

Greet patients and visitors warmly, addressing inquiries about pharmacy services and OTC products. Guide OTC purchases, ensuring proper advice under supervision. Facilitate OTC medicine sales to outpatients, using appropriate questioning to determine needs and adhere to regulations. Ensure patients understand usage and precautions.

Manage prescription tracking, informing patients of waiting times, and handle related admin duties. Assist with inventory by stocking shelves and keeping an organised workspace. Monitor OTC stock levels, report shortages, and help with reordering. Ensure items are priced accurately and within expiry dates.

Manage paperwork, patient records, and maintain a tidy, safe counter area. Uphold confidentiality standards. Work closely with pharmacists and team members to support outpatient and discharge services. Assist during peak times and provide flexible team support as needed.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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