Band 3 Medical Secretary - Renal

University Hospitals Birmingham NHS Foundation Trust

This job is now closed

Job summary

The Renal Unit is looking for an enthusiastic, self-motivated Medical Secretary to join a busy office and committed Team within the Renal Department at Birmingham Heartlands Hospital.

This is a great opportunity for any person looking to become a Medical Secretary; with particular responsibility for audio typing clinic letters, general copy typing correspondence, minutes and reports learning new skills and flexibility of incorporating new practices and ways of working within the Renal Department. Overall you need to be professional, confident, punctual, self-motivated and a good communicator. There will be a requirement to work closely with Consultants and Clinical Nurse Specialists as well as other members of the Department to ensure a smooth secretarial and administrative service. Good communication and time management skills are essential to perform the range of tasks that will be required. We reinforce the Trust commitment to being kind, connected, bold and value and promote diversity and equality in the workplace equally with a healthy attitude towards people development.

Main duties of the job

Touch type from audio and/or copy type. Exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries; able to make decisions and take actions on routine enquiries. Have an understanding of medical terminology. Assist colleagues as directed by the Medical Secretary Supervisor/Line Manager and liaise with staff and service users

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Date posted

27 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-9001181DH

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

* Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
* Business Administration NVQ level 3 or equivalent experience in a clerical environment

Experience

Essential

* Experience of dealing with the Public/Customer service experience
* Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
* Experience of using IT systems

Desirable

* Experience of working in a busy environment
* Experience of working in Healthcare

Additional Criteria

Essential

* Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
* Good keyboard / IT skills
* Good organisation skills and ability to multitask
* Good time management skills
* Ability to deal professionally with enquiries from staff
* Ability to problem solve
* Understand confidentiality and apply the principles
* Ability to pay attention to detail where there are predictable interruptions to the work pattern
* Ability to deal with stressful situations and sensitive
* Work effectively and flexibly as part of a team to meet the needs of the services
* Confident in dealing with people at all levels
* Must be able to demonstrate an understanding of equality and diversity
* Mature open and flexible approach to work
* Demonstrates care and compassion
* Good inter-personal and communication skills.
* Good organisational skills
* Team Player
* Conscientious
* Demonstrates reliability, motivation and commitment
* Ability to travel to multiple sites

Desirable

* Ability to work under pressure and deal with stressful situations

Person Specification

Qualifications

Essential

* Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
* Business Administration NVQ level 3 or equivalent experience in a clerical environment

Experience

Essential

* Experience of dealing with the Public/Customer service experience
* Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
* Experience of using IT systems

Desirable

* Experience of working in a busy environment
* Experience of working in Healthcare

Additional Criteria

Essential

* Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
* Good keyboard / IT skills
* Good organisation skills and ability to multitask
* Good time management skills
* Ability to deal professionally with enquiries from staff
* Ability to problem solve
* Understand confidentiality and apply the principles
* Ability to pay attention to detail where there are predictable interruptions to the work pattern
* Ability to deal with stressful situations and sensitive
* Work effectively and flexibly as part of a team to meet the needs of the services
* Confident in dealing with people at all levels
* Must be able to demonstrate an understanding of equality and diversity
* Mature open and flexible approach to work
* Demonstrates care and compassion
* Good inter-personal and communication skills.
* Good organisational skills
* Team Player
* Conscientious
* Demonstrates reliability, motivation and commitment
* Ability to travel to multiple sites

Desirable

* Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.