Band 3 Health Adviser Support

University Hospitals Birmingham NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity to join the Health Advising team at Umbrella Sexual Health. We are a looking for a motivated conscientious individual who can communicate effectively with patients and staff members.

You will be required to work flexibly to meet the needs of the service and work within the Umbrella sites throughout Birmingham & Solihull. The applicant should be able to demonstrate a keen interest in sexual health; experience is desired although not essential as training will be given.

The post holder will support the Health Advising team and SAFE Project to deliver a high quality Sexual Health service. This includes conducting follow up of sexual partners of patients with a positive diagnosis to ensure the spread of infection is minimised. Close working with clinicians to provide an effective and good quality service to Sexual Health patients. Being responsible for providing a wide range of clerical and clinical support to the Health Advising team and SAFE project, to facilitate smooth, efficient and confidential patient pathways.

The post requires administrative work and clinical support to the Health Advising team including sexual health screening, safer sex information, results notification, updating spreadsheets and databases and responding to patient and colleague enquiries. Working co-operatively as part of the multi-disciplinary team supporting colleagues in work associated with Umbrella Health Advising.

Main duties of the job

The post holder will support the Health Adviser Team/SAFE Project to work both in a clinical setting and carry out administrative duties.

Administrative duties include

*Data entry

*Booking appointments via the computerised system and over the telephone, by letter or text.

*Manage the telephone and online helpline providing advice and information within the boundaries of the role.

*Audit outcomes of relevant policies (such as DNA and Recall) to demonstrate their success making recommendations from findings and supporting their implementation.

*Recognise when situations need to be escalated to a senior colleague eg safeguarding.

*Communicate sensitively maintaining confidentiality.

*Multitask and prioritise workload.

Clinical duties include

*Measure, monitor and record patients' vital signs reporting adverse signs/results immediately to a qualified clinician.

*Venepuncture

*Providing sexual health testing in outreach settings to the sex working client group

*Conducting follow up from partner notification conducted by Health Advisors

*To stress the importance of medical treatment and follow up partner(s) of index patients.

*Authorise negative/positive results and inform patients providing harm reduction advice and information within the boundaries of the role.

*Recall high risk patients who have failed to attend their appointments, encouraging engagement.

*Liaise with Health Advisers in other GUM settings and exchange relevant information to facilitate partner notification.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Date posted

06 August 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1085510GB

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

Please note for a specific detailed job description for this vacancy please see attached job description.

Job description

Job responsibilities

Please note for a specific detailed job description for this vacancy please see attached job description.

Person Specification

Qualifications

Essential

* Good General Education (e.g., GCSE English and Maths A-C or equivalent)
* Willingness to undertake further training to support role development.

Experience

Essential

* Has a genuine interest in sexual health and the post of sexual health adviser support and can demonstrate this both at time of application and at interview.
* Previous administration experience.
* Experience of working with IT packages
* Ability to communicate with a wide range of health care professionals, and partner agencies on a variety of complex and sensitive issues which require persuasive and empathetic skills.
* Has an interest in learning clinical skills to support the health advising team and can demonstrate this both at time of application and at interview.

Person Specification

Qualifications

Essential

* Good General Education (e.g., GCSE English and Maths A-C or equivalent)
* Willingness to undertake further training to support role development.

Experience

Essential

* Has a genuine interest in sexual health and the post of sexual health adviser support and can demonstrate this both at time of application and at interview.
* Previous administration experience.
* Experience of working with IT packages
* Ability to communicate with a wide range of health care professionals, and partner agencies on a variety of complex and sensitive issues which require persuasive and empathetic skills.
* Has an interest in learning clinical skills to support the health advising team and can demonstrate this both at time of application and at interview.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.