Band 3 Medical Secretary - Respiratory Medicine

Job summary

An opportunity has arisen for a band 3 Medical Secretary to support one of our Respiratory Medicine Teams at Heartlands. You will be expected to provide a comprehensive secretarial service within our busy department. The role will entail working closely with our clinical teams to provide safe and effective management of patients; you will be the first point of contact so you should also possess excellent communication skills.

Our medical secretaries provide a highly valued service so we are looking for an individual who has experience and a proven track record of working as a secretary for at least 12 months or has admin experience within a healthcare background ; along with accurate audio-typing skills; you should be well organised, be able to multi-task and stay calm under pressure with the flexibility to respond to any changing service demands at short notice. You should also have a good working knowledge of MS Office and be able to pick up new IT systems quickly.

The main duties will include: audio-typing of clinical letters; booking rescheduling and cancelling of appointments/clinics; diary management; monitoring waiting lists & clinic capacity; record-keeping and inputting of data; pulling data for auditing & reporting purposes; processing referrals; dealing with post and telephone queries from patients and any other secretarial/admin tasks.

We are seeking to appoint a motivated and enthusiastic individual who is proactive and able to troubleshoot on a daily basis.

Main duties of the job

To book, reschedule and cancel appointments/clinics.

To monitor waiting lists & clinic capacity;

To produce accurate correspondence in a timely manner, typing from audio dictation.

To maintain & progress results of patient investigations and on receipt, prioritise & action according to clinical need with guidance from the medical team.

To maintain Consultant diaries as required.

To open post and action accordingly.

Providing a first point of contact (face to face, telephone & email) for patients, colleagues and other health care professionals.

Process referrals accordingly.

Updating and inputting of patient information on to the appropriate systems and spreadsheets.

Scanning documents as required to patient records.

To be able to organise daily workload and prioritise tasks to meet timescales & deadlines.

Completing necessary actions required from correspondence and any requests received.

And any other work as defined in the job description.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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