Band 2 Administrative Assistance-Ophthalmology

Job summary

To assist in the provision of an effective administrative service to support clinical departments and teams.

Schedule appointments into appropriate clinical sessions under the supervision of the coordinator/ team leader.

To schedule patients clinics using the criteria set by the Trust and the clinical specialty, identifying capacity shortfalls.

Working in conjunction with colleagues, service users and stakeholders to provide an efficient clerical support service, ensuring this is patient focused and patients receive a compassionate and professional service.

Main duties of the job

*Liaise with staff, patients and external agencies, such as GP's, Dentist's etc

*Provide patients with support, non-clinical advice and information on a range of issues including appointment queries

*Notify patients of new or changes to appointments

*Be sympathetic and sensitive to the requirements of staff, patients and other service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour; escalating conflict situations where necessary

*Provide excellent telephone skills accurately recording telephone messages and other enquiries and refer as appropriate

*Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

*Maintain confidentiality at all times adhering to Caldicott Guidelines and Data Protection Act

*Analytical and Judgemental Skills / Freedom to Act

*Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision

*Ability to recognise situations that should be referred onto the Supervisor / Line Manager and take prompt and appropriate action

*Highlight capacity shortfalls in appointment availability / clinical areas and escalate to supervisor / team leader

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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