Band 2 Clinic Coordinator - Chest Clinic

University Hospitals Birmingham NHS Foundation Trust

This job is now closed

Job summary

We are looking to recruit a clinic Administrator/Coordinator to book appointments and reschedule clinics. To cover reception as and when required. Deal with internal and external queries by phone and email. To assist in the provision of an effective administrative service to support clinical departments and teams, using the criteria set by the Trust and the clinical specialty, identifying capacity shortfalls. Working in conjunction with colleagues, service users and stakeholders to provide an efficient clerical support service, ensuring this is patient focused and patients receive a compassionate and professional service.

Main duties of the job

Providing an efficient and professional administrative service. Undertake data input, accurately inputting data using a variety of Trust IT systems in a timely way. Booking clinic appointments including booking physiology appointments. Communicating with patients and coordinating appointments. Answering the telephone and taking messages, deal with them in a timely and efficient way and refer as appropriate. Be sympathetic and sensitive to the requirements of staff, patients and other service users when communicating by telephone or face to face, including dealing with a difficult situation. To maintain confidentiality at all times and to support with medical records.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Date posted

16 July 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 to £22,383 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-53783DO

Job locations

Birmingham Chest Clinic

151 Great Charles Street, Queensway

Birmingham

West Midlands

B3 3HX

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4

Experience

Essential

Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Experience of using IT systems
Experience of working in a busy office / customer care environment

Desirable

Experience of working in Healthcare

Additional Criteria

Essential

Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
Standard keyboard / IT skills
Good organisation skills and ability to multitask
Good time management skills
Ability to deal professionally with enquiries from staff, service users and stakeholders
Ability to problem solve
Understand confidentiality and apply the principles in every day working practice
Ability to pay attention to detail where there are predictable interruptions to the work pattern
Ability to deal with stressful situations and sensitive issues
Work effectively and flexibly as part of a team to meet the needs of the services.
Confident in dealing with people at all levels.
Must be able to demonstrate an understanding of equality and diversity.
Ability to travel to multiple sites.
The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern.
Ability to work under pressure and deal with stressful situations.

Desirable

Ability to handle cash

Person Specification

Qualifications

Essential

Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4

Experience

Essential

Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Experience of using IT systems
Experience of working in a busy office / customer care environment

Desirable

Experience of working in Healthcare

Additional Criteria

Essential

Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
Standard keyboard / IT skills
Good organisation skills and ability to multitask
Good time management skills
Ability to deal professionally with enquiries from staff, service users and stakeholders
Ability to problem solve
Understand confidentiality and apply the principles in every day working practice
Ability to pay attention to detail where there are predictable interruptions to the work pattern
Ability to deal with stressful situations and sensitive issues
Work effectively and flexibly as part of a team to meet the needs of the services.
Confident in dealing with people at all levels.
Must be able to demonstrate an understanding of equality and diversity.
Ability to travel to multiple sites.
The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern.
Ability to work under pressure and deal with stressful situations.

Desirable

Ability to handle cash

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.