University Hospitals Birmingham NHS Foundation Trust

Band 5 Team Leader - Pain Management

Information:

This job is now closed

Job summary

An exciting opportunity has arisen to recruit a full time Office Manager within the Pain Management department working cross site based at both Queen Elizabeth and Solihull Hospital. The successful candidate will lead a small and friendly team ensuring they are supported in managing their workload effectively and meeting departmental/trust targets.

We are looking for someone who is proactive and organised with experience in RTT, patient waiting lists and confidence in managing a team. Pain management runs outpatient clinics, MDT clinics and Inpatient ward procedures across 3 sites QE, GHH and Sol and has administration offices in Queen Elizabeth and Solihull Hospital.

As a team leader, you will be responsible for the day to day running of both administration sites, reporting to the Operational Team.

Main duties of the job

Main Duties

*Managing a small team across 2 sites for a service that runs at Queen Elizabeth, Solihull, and Good Hope Hospital

*Liasing with pain management consultants/clinicians

*Organising the workload for the admin team

*Allocate and Payroll

*All HR duties

*Appraisals, 1:1 and team meetings

*Typing and phone duties within both sites

*Setting up rotas for telephone, DNA rates, PBWL

*PALS complaints

*Outstanding outcomes

*Runing the Complex Pain meeting ensuring the patients are discussed and have clear outcomes

*Minuting meeting

*All departmental projects

*Ordering stationary

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Details

Date posted

15 July 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1085180PM

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

  • *Degree in Business Administration or relevant subject or equivalent experience and training

Experience

Essential

  • *Experience of dealing with the Public/Customer service experience
  • *Experience of working in an Administrative role with a proven track record of problem solving and managing a team of staff
  • *Experience of managing complex diaries using own judgement when dealing with conflicting appointments and priorities
  • *High proficiency of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
  • *Experience of working in a busy environment working independently and exercising judgment and decision making skills

Desirable

  • *Experience of using IT systems
  • *Experience of working in Healthcare

Additional Criteria

Essential

  • *Work effectively and flexibly as part of a team to meet the needs of the services
  • *Confident in dealing with people at all levels
  • *Must be able to demonstrate an understanding of equality and diversity
  • *Mature open and flexible approach to work
  • *Demonstrates care and compassion
  • *Good inter-personal and communication skills.
  • *Good organisational skills
  • *Team Player
  • *Conscientious
  • *Demonstrates reliability, motivation and commitment
  • *Ability to travel to multiple sites
  • *Ability to work under pressure and deal with stressful situation
Person Specification

Qualifications

Essential

  • *Degree in Business Administration or relevant subject or equivalent experience and training

Experience

Essential

  • *Experience of dealing with the Public/Customer service experience
  • *Experience of working in an Administrative role with a proven track record of problem solving and managing a team of staff
  • *Experience of managing complex diaries using own judgement when dealing with conflicting appointments and priorities
  • *High proficiency of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
  • *Experience of working in a busy environment working independently and exercising judgment and decision making skills

Desirable

  • *Experience of using IT systems
  • *Experience of working in Healthcare

Additional Criteria

Essential

  • *Work effectively and flexibly as part of a team to meet the needs of the services
  • *Confident in dealing with people at all levels
  • *Must be able to demonstrate an understanding of equality and diversity
  • *Mature open and flexible approach to work
  • *Demonstrates care and compassion
  • *Good inter-personal and communication skills.
  • *Good organisational skills
  • *Team Player
  • *Conscientious
  • *Demonstrates reliability, motivation and commitment
  • *Ability to travel to multiple sites
  • *Ability to work under pressure and deal with stressful situation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Hiring Manager

Sophie Ebanks

sophie.ebanks@uhb.nhs.uk

Details

Date posted

15 July 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1085180PM

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Supporting documents

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