Band 4 Flow Coordinator - Renal Medicine

University Hospitals Birmingham NHS Foundation Trust

This job is now closed

Job summary

The post holder will provide a comprehensive and full ranging administration/co-ordination service, working in conjunction with colleagues, service users and stakeholders to provide an efficient service.

The post holder will play a pivotal role in both tracking patients through their clinical pathway ensuring the waiting times targets/ admission and discharge or transfer of care processes and pathways are being met, recording relevant data along the patient's journey.

With a focus on urgent and emergency access and inpatient stay the post holder will work closely with the clinical and operational management teams ensuring all patients referred to and cared for by the speciality are tracked and have treatment and management plans and that there are effective discharge or transfer plans in place. They will maintain accurate and comprehensive records of patient information which relates to admissions and discharges (planned and unplanned, including intra hospital transfers and urgent referrals and internal referrals).

They will attend handover / meetings and obtain information to enable clinical / operational teams to make informed decisions about patient flow relating to planned and unplanned referrals and discharges.

The post holder will exercise initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times. The post holder will provide an empathic and sensitive point of contact for service user.

Main duties of the job

1.Collaboratively communicating and working with clinical/operational teams both within and outside of the trust to ensure appropriate management of patient information and co-ordination of patient pathways.

2.Record / coordinate and communicate details of patients being: admitted, discharged, transferred in /out of department.

3.Has awareness of the following at ward /service level :

-IPC status of patient

-Sideroom use

-Patient that need close monitoring

-EOL care needs

-Potential/actual discharges

-Vulnerable patient

4.Establish robust processes with all involved in the service patient pathways to negotiate and improve the co-ordination of the patient journey e.g. X-ray department/ discharge hub etc.

5.Support the nurse in charge of the service/ ward / unit to monitor and ensure the most effective use of beds within the service.

6.Monitor appropriate admissions and in patients progress on a daily basis and prevent discharge delays wherever possible.

7.Escalate any delays in patient flow to clinical and operational teams.

8.Liaise with the clinical site teams / outpatient departments and other hospitals/ services to keep them informed of decisions to admit / discharge patients,

9.Have responsibility for the timely and accurate data entry of patient information and use the system to reports patient information.

10.Exercise initiative and judgement based on acquired knowledge and experience of service/ speciality.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Date posted

23 July 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-53060PM

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

Good standard of general education to Level 2 standard including Maths / English Qualifications to level 2 / GCSE or equivalent
Level 3 Qualification ( A level / AS / BTEC / NVQ in a related subject to business administration or equivalent comparable experience

Experience

Essential

Experience in the provision of administrative support to the management of patients /or patient facing role in an NHS provider organisation
Experience of Multi-disciplinary working / liaison within an acute NHS provider organization
Experience in being the point of contact for enquiries from external / internal users / patients and families
Can demonstrate the use of judgment and assessment of situations where there is more than one solution to an issue
Can demonstrate ability to deal with routine and non -routine and unpredictable workload
Understanding of the scope of the role in context of the team and the organisation, and how the role may contribute to service development
Knowledge of administrative procedures including NHS IT systems which contain patient information ie PAS
Knowledge of clinical terminology and patient flow within an acute hospital setting
Can demonstrate knowledge of Data protection in relation to the role applied for

Additional Criteria

Essential

Can demonstrate tenacity and compassion when dealing with sensitive and complex issued
Reliable / punctual and approachable
Courteous, respectful and helpful at all times
Ability to work on own initiative
Ability to move between sites working as required for internal / Trust meetings / business as required

Person Specification

Qualifications

Essential

Good standard of general education to Level 2 standard including Maths / English Qualifications to level 2 / GCSE or equivalent
Level 3 Qualification ( A level / AS / BTEC / NVQ in a related subject to business administration or equivalent comparable experience

Experience

Essential

Experience in the provision of administrative support to the management of patients /or patient facing role in an NHS provider organisation
Experience of Multi-disciplinary working / liaison within an acute NHS provider organization
Experience in being the point of contact for enquiries from external / internal users / patients and families
Can demonstrate the use of judgment and assessment of situations where there is more than one solution to an issue
Can demonstrate ability to deal with routine and non -routine and unpredictable workload
Understanding of the scope of the role in context of the team and the organisation, and how the role may contribute to service development
Knowledge of administrative procedures including NHS IT systems which contain patient information ie PAS
Knowledge of clinical terminology and patient flow within an acute hospital setting
Can demonstrate knowledge of Data protection in relation to the role applied for

Additional Criteria

Essential

Can demonstrate tenacity and compassion when dealing with sensitive and complex issued
Reliable / punctual and approachable
Courteous, respectful and helpful at all times
Ability to work on own initiative
Ability to move between sites working as required for internal / Trust meetings / business as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.