Job summary
The Catering department has an exciting opportunity to work as part of the team at the refectory Restaurant at Heartlands Hospital.
Our retail based catering Operatives should have a passion for ensuring customers are provided with a friendly, safe and efficient service.
The responsibilities are:
The work involves preparation, handling and serving of foods across all areas of the Catering department and associated hospital sites. The post holder will require maintaining good food hygiene standards for patients, staff and visitors to the Trust in accordance with individual sites processes.
Good housekeeping and cleaning practices are maintained to a professional standard promoting a professional image to patients and visitors promoting the Trust vision and values.
Use of industrial and light equipment and machinery is required within ward services, retail, stores and central production units.
Main duties of the job
Patient Catering (Substantive or UHB+)
* Maintain excellent cleaning standards following cleaning schedules supplied
* Provide high quality retail and beverage service to all customers
* Communicate menus and promotions to customers, providing good customer service
* Identify and report faults as required to department leads
* Use POS tills for payment transactions, and follow departments cash handling procedures
* Ensure codes of practice for HACCP and food safety are followed as per training
* Temperatures of cooked foods and deliveries recorded using the designated HACCP sheets
* Replenish stock in accordance with Retail display plans
* Check dates and rotation of food accordingly within the working area
* Handling cleaning chemicals in accordance with COSHH
* Report ANY cash handling or security breaches immediately
* Ensure Hospitality is delivered to areas as booked
* Report abuse of service to Supervisors or line managers
* Assist customers with needs and wheelchairs throughout the Retail and Hospitality experience
* Be flexible in rotation of work from washing up, pan wash, counter serving, replenishing
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job description
Job responsibilities
Patient, Retail and Hospitality Catering, Production CPU, Stores
Provide a high-quality food and beverage service to all patients and customers using Trust facilities and hospitality services, adhering to department process.
To ensure codes of practice for HACCP and Food Safety are followed as per site training. Temperatures of cooked foods are recorded, along with chilled and frozen storage using the designated HACCP sheets.
Supplier deliveries are checked against temperature and quality. Failures to be reported to supervisors and managers for rejection.
Check dates and rotation of food accordingly within working area.
Replenish stock in accordance with Retail display plans.
Maintain excellent cleaning standards within the working area following cleaning schedules supplied. Handling cleaning chemicals in accordance with COSHH and training provided.
Work with various industrial equipment in the hot, chilled and catering kitchen environments, identifying and reporting faults as required to department supervisors or leads.
Communicate menus and promotions to customers internal and external providing good customer service to patients, ward teams, retail and hospitality.
Ensure Hospitality is delivered to areas as booked in liaison with the Hospitality Manager.
Maintain excellent personal hygiene and uniform standards and display identification badge. Ensure uniform is correctly used and issued for chilled and frozen environments.
Assist customers with needs and wheelchairs throughout the retail and hospitality experience.
Use tills for payment transactions and follow the department's cash handling process, reporting any cash handling or security breaches immediately to Supervisors and Managers.
Report abuse of services to supervisors or line managers.
Maintain security of Trust property.
Use generic IT software for stock recording and printing (individual training will be provided)
Complete basic IT admin duties using the Menumark system (individual training will be provided)
Record appropriate food waste and highlight high levels of waste to supervisors.
Ensure appropriate removal of food waste (as per site process) using designated waste and recycling streams.
Job description
Job responsibilities
Patient, Retail and Hospitality Catering, Production CPU, Stores
Provide a high-quality food and beverage service to all patients and customers using Trust facilities and hospitality services, adhering to department process.
To ensure codes of practice for HACCP and Food Safety are followed as per site training. Temperatures of cooked foods are recorded, along with chilled and frozen storage using the designated HACCP sheets.
Supplier deliveries are checked against temperature and quality. Failures to be reported to supervisors and managers for rejection.
Check dates and rotation of food accordingly within working area.
Replenish stock in accordance with Retail display plans.
Maintain excellent cleaning standards within the working area following cleaning schedules supplied. Handling cleaning chemicals in accordance with COSHH and training provided.
Work with various industrial equipment in the hot, chilled and catering kitchen environments, identifying and reporting faults as required to department supervisors or leads.
Communicate menus and promotions to customers internal and external providing good customer service to patients, ward teams, retail and hospitality.
Ensure Hospitality is delivered to areas as booked in liaison with the Hospitality Manager.
Maintain excellent personal hygiene and uniform standards and display identification badge. Ensure uniform is correctly used and issued for chilled and frozen environments.
Assist customers with needs and wheelchairs throughout the retail and hospitality experience.
Use tills for payment transactions and follow the department's cash handling process, reporting any cash handling or security breaches immediately to Supervisors and Managers.
Report abuse of services to supervisors or line managers.
Maintain security of Trust property.
Use generic IT software for stock recording and printing (individual training will be provided)
Complete basic IT admin duties using the Menumark system (individual training will be provided)
Record appropriate food waste and highlight high levels of waste to supervisors.
Ensure appropriate removal of food waste (as per site process) using designated waste and recycling streams.
Person Specification
Qualifications
Essential
- GCSE Equivalent in English and Maths
- Basic Food Hygiene Certification or willingness to undertake this during the induction period
Desirable
- Relevant Catering Qualifications
- Higher Catering Education
- Other Education
Experience
Essential
- * Health and Safety or willingness to undertake in induction period
- * Food Hygiene Regulations or willingness to undertake in induction period
- * Willingness to undertake specific competencies to meet the full requirements of the role
Desirable
- * Previous Catering Work Experience
- * Previous Hospital or Care Experience
- * Catering related knowledge
- * Allergy Regulations
Additional Criteria
Essential
- * Literate with basic I.T skills
- * Read and understand written documentation
- * Verbally communicate with people
- * Presentable
- * Work in large teams
- * Able to work in hot and cold environments
- * Time keeping
Desirable
Person Specification
Qualifications
Essential
- GCSE Equivalent in English and Maths
- Basic Food Hygiene Certification or willingness to undertake this during the induction period
Desirable
- Relevant Catering Qualifications
- Higher Catering Education
- Other Education
Experience
Essential
- * Health and Safety or willingness to undertake in induction period
- * Food Hygiene Regulations or willingness to undertake in induction period
- * Willingness to undertake specific competencies to meet the full requirements of the role
Desirable
- * Previous Catering Work Experience
- * Previous Hospital or Care Experience
- * Catering related knowledge
- * Allergy Regulations
Additional Criteria
Essential
- * Literate with basic I.T skills
- * Read and understand written documentation
- * Verbally communicate with people
- * Presentable
- * Work in large teams
- * Able to work in hot and cold environments
- * Time keeping
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
