Job summary
We are looking to recruit a highly motivated ,reliable, enthusiastic coordinator to join the team on ward 31 at Heartlands which is a multi speciality renal and diabetes ward.
This post is a full time {37.5 hours} permanent post .
The post holder will work as an integral part of the clinical team ensuring that there is a seamless approach to the provision of non-clinical services, ensuring a high quality service to patients an provide a service that ensures that patient and ward requirements are met.
They will assist the clinical manager and staff within the ward / clinical area to ensure appropriate and effective delivery of services in order to maintain the patient environment and services to patients.
The Ward Services Coordinator will work co-operatively with colleagues, as part of the ward / area team and perform additional duties as and when directed by the ward clinical team, to enable nursing staff to undertake direct patient care. Work cooperatively as part of the multi-disciplinary team supporting colleagues in work associated with patient care..
Main duties of the job
Working with clinical colleagues, catering and Housekeeping Operatives (cleaners) to ensure patients receive appropriate food and drink provision at ward / department level.
Oversee waste management at ward level.
Ensure availability of appropriate linen supplies Work with logistics and procurement to manage stock supplies; ensuring appropriate storage and stock management ( clinical and non-clinical ) .
Maintenance and availability of Medical equipment .
General maintenance and appropriate escalation of issues requiring resolution .
Liaising with the Facilities Compliance Team, Housekeeping and Infection Control on environmental cleanliness.
Undertake patient liaison duties between health care professionals/ families/ carers.
Complete mealtime and stock audits Work with the Patient Experience Team to evaluate and appropriately respond to patient feedback or complaints .
*Undertake administrative duties associated with the role.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *Evidence of Level 2 on both Maths & English qualifications ( CSE Grade 1/ GCSE Grades 4-9 or A* -C / Level 2 Functional Skills / O Level grade A-C / Level 2 National Certificate / Level 2 National Diploma / Level 2 ESOL )
- *Evidence of completion of Level 3 Qualification or above in Health / Social Care or Hospitality & Catering ( BTEC/ CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering
- *Evidence of completion of training associated with employment in a role associated with health / care / hospitality or catering i.e. : Customers service/ Food Hygiene / Care Certificate/ Health & Safety i.e. COSHH
- *Evidence of completion of "in house" training associated with employment, via on-line training platforms, Moodle, in house training etc.
Experience
Essential
- *Considerable experience of working in a health/ care role or hospitality/ catering role which is customer facing in an NHS or health / care provider role as part of a multi-disciplinary team
- *Experience of undertaking audit of stock and replenishment of supplies
- *Can demonstrate understanding of the roles which make up the team of health and care staff within a hospital setting
- *Can demonstrate understanding of the following :
- oHealth & Safety
- oInfection prevention control practice
- oFood hygiene practice /standards
- oMoving and handling
- oCustomer service /care skills
- *Can demonstrate awareness and understanding of how they may be exposed to distressing situations associated with hospital patient care
- *Can demonstrate understanding of how this role contributes to patient health and wellbeing
- *Can demonstrate understanding of Equality , diversity and inclusion and how this relates to this role
- *Can demonstrate an understanding of Safeguarding and how this relates to the role
- *Can demonstrate how data protection and confidentiality relate to the role
- *Understands and supports ward / service routine and structures.
- *Participates in training associated with the role.
- *Supports / trains and educates new staff on the role / duties associated with the role.
Additional Criteria
Essential
- *Good customer service skills
- *Positive and flexible attitude to work , solutions focused but recognises boundaries of the role
- *Patient focused and can demonstrate clear reasoning behind their application which is patient centred
- *Ability to use own initiative
- *Reliable , flexible , able to remain calm and clear headed when faced with a challenging or difficult situation
- *Understands when there is a requirement to escalate concern to a registered health care professional
- *The post holder may work a range of shift patterns across a 7 day week including public holidays ; shift patterns will be detailed by the dept/ unit
Person Specification
Qualifications
Essential
- *Evidence of Level 2 on both Maths & English qualifications ( CSE Grade 1/ GCSE Grades 4-9 or A* -C / Level 2 Functional Skills / O Level grade A-C / Level 2 National Certificate / Level 2 National Diploma / Level 2 ESOL )
- *Evidence of completion of Level 3 Qualification or above in Health / Social Care or Hospitality & Catering ( BTEC/ CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering
- *Evidence of completion of training associated with employment in a role associated with health / care / hospitality or catering i.e. : Customers service/ Food Hygiene / Care Certificate/ Health & Safety i.e. COSHH
- *Evidence of completion of "in house" training associated with employment, via on-line training platforms, Moodle, in house training etc.
Experience
Essential
- *Considerable experience of working in a health/ care role or hospitality/ catering role which is customer facing in an NHS or health / care provider role as part of a multi-disciplinary team
- *Experience of undertaking audit of stock and replenishment of supplies
- *Can demonstrate understanding of the roles which make up the team of health and care staff within a hospital setting
- *Can demonstrate understanding of the following :
- oHealth & Safety
- oInfection prevention control practice
- oFood hygiene practice /standards
- oMoving and handling
- oCustomer service /care skills
- *Can demonstrate awareness and understanding of how they may be exposed to distressing situations associated with hospital patient care
- *Can demonstrate understanding of how this role contributes to patient health and wellbeing
- *Can demonstrate understanding of Equality , diversity and inclusion and how this relates to this role
- *Can demonstrate an understanding of Safeguarding and how this relates to the role
- *Can demonstrate how data protection and confidentiality relate to the role
- *Understands and supports ward / service routine and structures.
- *Participates in training associated with the role.
- *Supports / trains and educates new staff on the role / duties associated with the role.
Additional Criteria
Essential
- *Good customer service skills
- *Positive and flexible attitude to work , solutions focused but recognises boundaries of the role
- *Patient focused and can demonstrate clear reasoning behind their application which is patient centred
- *Ability to use own initiative
- *Reliable , flexible , able to remain calm and clear headed when faced with a challenging or difficult situation
- *Understands when there is a requirement to escalate concern to a registered health care professional
- *The post holder may work a range of shift patterns across a 7 day week including public holidays ; shift patterns will be detailed by the dept/ unit
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
