Band 6 Service Manager

University Hospitals Birmingham NHS Foundation Trust

This job is now closed

Job summary

Fixed Term/Secondment

To provide day to day service management support for the Elective Trauma Service, delivered at the Royal Orthopaedic Hospital.

The Service Manager will work under the direction of the General Manager along with the Operation Managers and Clinical Leads and stakeholders at RoH to provide day to day operational support within the elective service.

To be a member of the Departmental Management team, deputising for the Operations Manager when required with focus on ensuring that patients are booked, seen and treated.

Ensure accurate information is available and recorded monitoring the implementation of any agreed actions which need to be undertaken to ensure that plans and standards expected are met. To be responsible for the line management of defined clerical and reception staff and team leaders within these teams.

Main duties of the job

To monitor performance against activity targets and other service objectives. To ensure that all national and locally agreed waiting times and booking targets are understood and met. With particular emphasis on ensuring a maximum 18-week median wait from referral to commencement of definitive treatment with overall responsibility for the validation process in the Directorate.

* Develop, monitor, and review any relevant performance linked procedures and guidelines to ensure they are fit for purpose and lead on implementation of any required changes.

* To develop and produce reports from several software systems for all aspects of patient pathways, cycle times, length of stay, readmissions etc, analyse and develop action plans where improvement is needed.

* Develop and produce reports on patient experience surveys, complaints reporting, interpret and report on results and develop actions plans where improvement is needed.

* Produce reports for Directorates/ relevant Trust areas to monitor performance against national and local clinical indicators.

* To ensure there are robust waiting list processes in place for the management of 18-week PTL

* To provide the Clinical Teams with information to assist in the management of services. To work with clinical staff and staff in the service to ensure that patient activity is recorded accurately on the Patient Administration Systems.

For a full list of the main duties please refer to the job description.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Date posted

27 November 2023

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year

Contract

Fixed term

Duration

6 months

Working pattern

Full-time, Flexible working

Reference number

304-1078835GB

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

* GCSE in English and Maths
* Degree or equivalent professional management qualification, or working towards
* Further management training and/or relevant managerial experience to post graduate diploma level

Experience

Essential

* Ability to work independently -- and as part of a team
* Excellent verbal communication and negotiating skills with the ability to influence and negotiate with all grades of staff
* Excellent prioritisation and organisational skills
* Computer literate in Microsoft Office including the ability to extract data and prepare meaningful reports
* Ability to manipulate and analyse data
* Ability to manage conflicting situations in a constructive manner
* Ability to use initiative and show self-motivation
* Ability to work to challenging and tight deadlines
* Able to demonstrate integrity and common sense
* Ability to lead a team
* Ability to work flexibly across 4 sites
* Working Knowledge of waiting list systems, theatre lists and RTT Readmission and Bench Marking
* Knowledge of medical staffing issues

Person Specification

Qualifications

Essential

* GCSE in English and Maths
* Degree or equivalent professional management qualification, or working towards
* Further management training and/or relevant managerial experience to post graduate diploma level

Experience

Essential

* Ability to work independently -- and as part of a team
* Excellent verbal communication and negotiating skills with the ability to influence and negotiate with all grades of staff
* Excellent prioritisation and organisational skills
* Computer literate in Microsoft Office including the ability to extract data and prepare meaningful reports
* Ability to manipulate and analyse data
* Ability to manage conflicting situations in a constructive manner
* Ability to use initiative and show self-motivation
* Ability to work to challenging and tight deadlines
* Able to demonstrate integrity and common sense
* Ability to lead a team
* Ability to work flexibly across 4 sites
* Working Knowledge of waiting list systems, theatre lists and RTT Readmission and Bench Marking
* Knowledge of medical staffing issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.