Band 6 Service Manager
University Hospitals Birmingham NHS Foundation Trust
This job is now closed
To provide day to day service management support for the Elective Trauma Service, delivered at the Royal Orthopaedic Hospital.
The Service Manager will work under the direction of the General Manager along with the Operation Managers and Clinical Leads and stakeholders at RoH to provide day to day operational support within the elective service.
To be a member of the Departmental Management team, deputising for the Operations Manager when required with focus on ensuring that patients are booked, seen and treated.
Ensure accurate information is available and recorded monitoring the implementation of any agreed actions which need to be undertaken to ensure that plans and standards expected are met. To be responsible for the line management of defined clerical and reception staff and team leaders within these teams.
Main duties of the job
To monitor performance against activity targets and other service objectives. To ensure that all national and locally agreed waiting times and booking targets are understood and met. With particular emphasis on ensuring a maximum 18-week median wait from referral to commencement of definitive treatment with overall responsibility for the validation process in the Directorate.
* Develop, monitor, and review any relevant performance linked procedures and guidelines to ensure they are fit for purpose and lead on implementation of any required changes.
* To develop and produce reports from several software systems for all aspects of patient pathways, cycle times, length of stay, readmissions etc, analyse and develop action plans where improvement is needed.
* Develop and produce reports on patient experience surveys, complaints reporting, interpret and report on results and develop actions plans where improvement is needed.
* Produce reports for Directorates/ relevant Trust areas to monitor performance against national and local clinical indicators.
* To ensure there are robust waiting list processes in place for the management of 18-week PTL
* To provide the Clinical Teams with information to assist in the management of services. To work with clinical staff and staff in the service to ensure that patient activity is recorded accurately on the Patient Administration Systems.
For a full list of the main duties please refer to the job description.
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*