Job summary
CDG10 is looking to appoint a talented, dynamic and dedicated Service Manager to our team within Neurosurgery. We and our clinical teams have ambitious goals for the coming years both to recover and enhance our core service delivery, and to continue to grow our specialist services both regionally and nationally.
The Service Manager is responsible for promoting the vision and values of University Hospitals Birmingham, leading by example and ensuring that they demonstrate those values in their leadership behaviours and how we support our teams and deliver our services. The Service Manager is responsible for the operational delivery of the Neurosurgery specialty's Strategy within their area of responsibility.
The Service Manager will be responsible with the Operational Manager for all aspects of operational performance within the Neurosurgery Department whilst maintaining quality standards, and for ensuring the implementation and maintenance of good governance arrangements within their team.
Main duties of the job
The Neurosurgery Service Manager will be able to develop and maintain excellent working relationships with patients and colleagues, whilst working under pressure. They will be adept at analysing and solving problems with appropriate escalation as required. They will have strong operational and organisational skills and experience and will be confident in upholding the Trust values in ensuring:
*That the department strives to make the best use of available resources including staffing, outpatient and theatre facilities.
*That staff and patients are treated with kindness, compassion and respect at all times.
*That neurosurgery adheres to key performance standards such as referral to treatment and cancer performance targets.
*That the neurosurgery Patient Targeting List is monitored and managed on a daily basis.
*That there are well described patient pathways from referral to discharge.
*That staff are well trained and follow these pathways, ensuring an equitable and excellent patient experience.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *Educated to degree level or equivalent
Desirable
- *Experience of further academic/personal development
- *Understanding of range of work practices, majority non-routine with intermediate level of theoretical knowledge
Experience
Essential
- *Minimum of 1 years operational management experience in the NHS
- *Experience of working within a NHS environment working with clinicians and other health care professionals at all levels of the organisation
- *HR -- day to day supervision/management of staff and delivers training on a range of subjects.
- *Evidence of managing service/organisational change.
- *Evidence of experience in risk management and service improvement.
- *Evidence of innovation in managerial and service terms.
- *Experience of delivering cost improvement programmes.
- *Evidence of developing team / others.
- *Evidence of managing staff groups
- *Evidence of project work within the NHS
- *Evidence of good written and oral presentation skills
Desirable
- *Experience of working in a surgical specialty
Additional Criteria
Essential
- *Leadership ability.
- *Composed and resilient.
- *Ability to delegate and work through others
- others.
- *Ability to influence and negotiate with all grades of staff.
- *Communication and presentational ability.
- *Ability to manage conflict in a constructive manner.
- *IT skills in use of Word, Excel, e-mail, power point and Patient Administration Systems.
- *Analytical Ability -- proven analysis of business performance information, ability to make decision on meeting business targets, highlighting performance information, ability to investigate and resolve issues (e.g. operational processes).
- *Negotiation, coaching, facilitation and leadership skills.
- *Communication with ability to receive and provide complex information with ability to persuade, motivate and negotiate.
- *Ability to propose changes to practice in own area and other areas and implement policies in own area.
- *Planning and organising activities which require formulation, adjustment and co-ordination with other professionals within the organisation.
- *To work on your own initiative within broad occupational policies.
- *Budget analysis and management.
- *Good communication and influencing skills including the ability to establish and maintain positive working relationships with colleagues at all levels of the organisation.
- *Excellent verbal and written communication skills.
- *Ability to understand complex issues, problem solve and propose solutions.
- *A commitment to improving patient
Desirable
- *Knowledge of UHB systems: Allocate, Oceano, Clinical Portal , Sage.
- *Project management skills
Person Specification
Qualifications
Essential
- *Educated to degree level or equivalent
Desirable
- *Experience of further academic/personal development
- *Understanding of range of work practices, majority non-routine with intermediate level of theoretical knowledge
Experience
Essential
- *Minimum of 1 years operational management experience in the NHS
- *Experience of working within a NHS environment working with clinicians and other health care professionals at all levels of the organisation
- *HR -- day to day supervision/management of staff and delivers training on a range of subjects.
- *Evidence of managing service/organisational change.
- *Evidence of experience in risk management and service improvement.
- *Evidence of innovation in managerial and service terms.
- *Experience of delivering cost improvement programmes.
- *Evidence of developing team / others.
- *Evidence of managing staff groups
- *Evidence of project work within the NHS
- *Evidence of good written and oral presentation skills
Desirable
- *Experience of working in a surgical specialty
Additional Criteria
Essential
- *Leadership ability.
- *Composed and resilient.
- *Ability to delegate and work through others
- others.
- *Ability to influence and negotiate with all grades of staff.
- *Communication and presentational ability.
- *Ability to manage conflict in a constructive manner.
- *IT skills in use of Word, Excel, e-mail, power point and Patient Administration Systems.
- *Analytical Ability -- proven analysis of business performance information, ability to make decision on meeting business targets, highlighting performance information, ability to investigate and resolve issues (e.g. operational processes).
- *Negotiation, coaching, facilitation and leadership skills.
- *Communication with ability to receive and provide complex information with ability to persuade, motivate and negotiate.
- *Ability to propose changes to practice in own area and other areas and implement policies in own area.
- *Planning and organising activities which require formulation, adjustment and co-ordination with other professionals within the organisation.
- *To work on your own initiative within broad occupational policies.
- *Budget analysis and management.
- *Good communication and influencing skills including the ability to establish and maintain positive working relationships with colleagues at all levels of the organisation.
- *Excellent verbal and written communication skills.
- *Ability to understand complex issues, problem solve and propose solutions.
- *A commitment to improving patient
Desirable
- *Knowledge of UHB systems: Allocate, Oceano, Clinical Portal , Sage.
- *Project management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
