Band 2 Community Nursing Administrator - SNAP team

Job summary

We are looking for a conscientious individual to join our busy admin team who will work closely with our community district nursing teams who provide exceptional care and support to patients in their homes. There are a number of areas of care and services that we provide in the community and a good understanding of this would be desirable. We are looking for someone with a keen eye for detail, with advanced IT skills, it is essential that the successful candidate has good communication skills and an excellent telephone manner as they will be the first point of contact for patients/relative/ healthcare professionals in to the service. NHS experience would be beneficial with a good understanding of patient care, pathways and confidentiality. It is important that individual is caring and compassionate and is able to act in line with the trust values. You must be able to cope in a busy environment and cope well with a variable workload.

Main duties of the job

The successful candidate will be required to work 5 days a week on either a 8-4 or 11-7 shift the working week will include Saturday and Sunday. You will be the first point of contact to GP, hospitals, patients and relatives in to the service. You will be required to use patient admin systems and microsoft packages. You will need to work as a team to ensure that the works is completed on a daily basis. You will be required to liaise with management and nursing teams around patient care plans and visits. You will communicate with the wider admin team, offer support and cross cover where necessary. You will be required to ensure training needs are being met and up to date. You will be required to act on urgent information received and take the appropriate actions to support the service users. You will need to have an eye for detail as data entry is a key part of this role. For further information about the role please review the person specification and job description

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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