Band 3 MSK Coordinator

Job summary

To work as part of a team providing comprehensive Administration / Co-ordination support to clinical services, ensuring this is patient focused and patients receive a compassionate and professional service.

Working in conjunction with colleagues, patients, service users and internal and external stakeholders.

The post holder will work under indirect supervision and will directly contribute to and Co-ordinate the efficient running of the service, ensuring that a seamless approach to patient care is delivered.

Main duties of the job

* Liaise with staff, patients, service users and external agencies

*To provide a point of contact for service users

*Provide patients with non-clinical advice and information on a range of issues including appointment queries

*Notify patients of new or changes to appointments

*Meet and greet patients communicating in a sensitive and courteous manner

*Liaise with medical and nursing staff and other multi-disciplinary teams regarding patient appointments / pathways

*Deal effectively with complaints either face to face or on the telephone, and escalate concerns where necessary

*Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour, escalating conflict situations where necessary

*Accurately record telephone messages and other enquiries and refer as appropriate

*Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

*Maintain Confidentiality at all times

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Solihull Community Nursing

Friars Gate,  1011 Stratford Road

Solihull

West Midlands

B90 4BN

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Solihull Community Nursing

Friars Gate,  1011 Stratford Road

Solihull

West Midlands

B90 4BN

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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