Band 3 Switchboard Operator-ICT
This job is now closed
Job summary
University Hospitals Birmingham NHS Foundation Trust is supported by the Switchboard department supporting communication services for all Trust sites. The successful applicants will be responsible for the consistent delivery of a high standard Telephony service, operating as the focal point for the Trust promoting a positive and courteous manner. The department is currently introducing a number of service improvements including the implementation of new switchboard software, upgrading our technologies and merging services. The roles are currently based on the Heartlands site but there are plans to re-locate to the Fiveways area of Birmingham next year
Main duties of the job
The role involves answering inbound internal and external calls in a responsible and courteous manner, monitoring progress and rerouting appropriately. The successful candidates will activate and operate the bleep system in a prompt and efficient manner. Respond to all Emergencies including Major incident, activating Emergency procedures in accordance with Trust Policies & Procedures and following the departmental recording and reporting process. The post holders must have good communication and customer care skills, both written and verbal, demonstrating sympathy and compassion. The ability to communicate with staff at all levels using clear and concise language, good keyboard and IT skills and the ability to multitask with good organisational skills are essential.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
Details
Date posted
25 May 2023
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
304-49307YS
Job locations
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
University Hospitals Birmingham NHS Foundation Trust's privacy notice (opens in a new tab)