Band 2 Appointment Co-Ordinator
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Job summary
An exciting opportunity has arisen to join the Call Centre Team at the busy Appointments Centre for University Hospitals Birmingham which includes Heartlands Hospital, Good Hope Hospital, Queen Elizabeth and Solihull Hospital as an Appointment's Co-Ordinator managing large booking teams of staff.
The positions and working patterns available:
22.5 hours per week: Monday to Friday 8:30 - 13:00.
22 hours per week: Tuesday till Friday - 12:30 - 18:00
25 hours per week: Monday to Friday 13:15 till 18:15.
This role will be based within our busy call centre, who receives hundreds of phone calls per day; dealing with patients queries as well as GP queries. Rescheduling patient's appointments at their request as well as advising on current appointment wait times.
Main duties of the job
We are seeking a highly motivated and customer-focused candidate to join our UHB Appointments Call Centre. As a Hospital Call Centre Handler, you will be responsible for handling incoming calls from patients and their families, healthcare professionals and other stakeholders. The candidate is expected to provide excellent customer service by answering queries, rescheduling appointments, and directing calls to the appropriate departments.
Key Responsibilities are:
*Answering incomings calls and respond to enquiries from patients, family members, healthcare professionals and other stakeholders.
* Reschedule appointments
* Provide excellent customer service by addressing and resolving queries in a timely manner.
* Maintain a positive and professional communication.
* Update patient records and ensure accuracy of information.
*Follow Standard operating procedures and adhere to compliance regulations.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
Details
Date posted
19 May 2023
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 to £22,383 a year
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
304-48007DO
Job locations
163 Yardley Green
163 Yardley Green Road, Bordesley Green
Birmingham
West Midlands
B9 5PU
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
163 Yardley Green
163 Yardley Green Road, Bordesley Green
Birmingham
West Midlands
B9 5PU
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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