Job summary
We are looking for someone who is flexible and willing to get involved in all aspects of administration in the
office, can prioritise workload and meet deadlines with accuracy and
efficiency.
Hours - 22.5 to 30 hours per week over 3 or 4 days.
Three day working pattern - (Monday, Tuesday and Thursday)
Four day working pattern - (Monday - Thursday)
On call working is a requirement of the role. As the service is delivered during evenings (6.30-8.00pm) and weekends (8.30am-5.00pm) a support service is provided by the team. This involves taking telephone calls should any issues arise. Additional payment is provided for this and training will be provided.
Working pattern to be agreed.
Interviews to be potentially held on 17th and 19th June 2025.
Main duties of the job
The main focus of this role is to provide valuable administrative support for the Clinical Services team.
This role is fast paced and is an exciting opportunity for someone to continue building, supporting and improving the existing systems and services in place.
About us
Heartbeat Primary Care Community Interest Company is the GP Federation for the three Primary Care Networks (PCNs) of Hambleton (North & South) and Richmondshire. Our shareholders are the GP Practices in these localities.
Heartbeat's mission is to improve health and care by supporting the communities we serve with innovative quality services. As well as providing support and opportunities for at-scale working to our member practices and PCNs, we are a healthcare provider delivering a range of General Practice services from multiple locations across the area, including for patients of our own list at Harewood Medical Practice.
We deliver various clinical services during the week, on evenings and weekends to patients in various hub locations across Hambleton, Richmondshire and Scarborough.
Job description
Job responsibilities
General office administration
Assist with onboarding of new workers
Support compliance, collating information to fulfill CQC requirements
General rota
management, which involves building rotas for the clinical services and overseeing staffing requirements
Support the Quality and Compliance Officer in carrying out hub audits (at GP practices), across Hambleton and Richmondshire PCN
Providing ad hoc support to various departments in the office
Lead and produce newsletter, with input from clinical services team
Collating staff and patient feedback via Microsoft Forms, and present at meetings.
Communicating and building relationships with colleagues, NHS professionals and professional bodies
Monitor pre-determined staffing budgets
Completion and submission of monthly performance returns
Setup and maintain spreadsheets
Organise meetings
Minute
taking
Training and support from the team will be available.
Job description
Job responsibilities
General office administration
Assist with onboarding of new workers
Support compliance, collating information to fulfill CQC requirements
General rota
management, which involves building rotas for the clinical services and overseeing staffing requirements
Support the Quality and Compliance Officer in carrying out hub audits (at GP practices), across Hambleton and Richmondshire PCN
Providing ad hoc support to various departments in the office
Lead and produce newsletter, with input from clinical services team
Collating staff and patient feedback via Microsoft Forms, and present at meetings.
Communicating and building relationships with colleagues, NHS professionals and professional bodies
Monitor pre-determined staffing budgets
Completion and submission of monthly performance returns
Setup and maintain spreadsheets
Organise meetings
Minute
taking
Training and support from the team will be available.
Person Specification
Personal Attributes
Essential
- Professional standards
- Flexible and adaptable
- Team player
- Self-motivated & enthusiastic
- Tactful and diplomatic
- Excellent communicator
Knowledge and Skills
Essential
- Professional manner
- Excellent, accurate written and verbal communication skills
- Computer literate including use of all Microsoft Office applications - Excel, Word, Powerpoint, Teams
- Excellent attention to detail
- Full clean driving licence
Experience
Essential
- Experience in previous administration role
Desirable
- Experience working in primary healthcare/NHS
- Customer service experience
- Experience using GP clinical systems
- Experience minute taking
Qualifications
Essential
- GCSE grade A to C in English and Maths or equivalent qualification or proven track work experience.
Person Specification
Personal Attributes
Essential
- Professional standards
- Flexible and adaptable
- Team player
- Self-motivated & enthusiastic
- Tactful and diplomatic
- Excellent communicator
Knowledge and Skills
Essential
- Professional manner
- Excellent, accurate written and verbal communication skills
- Computer literate including use of all Microsoft Office applications - Excel, Word, Powerpoint, Teams
- Excellent attention to detail
- Full clean driving licence
Experience
Essential
- Experience in previous administration role
Desirable
- Experience working in primary healthcare/NHS
- Customer service experience
- Experience using GP clinical systems
- Experience minute taking
Qualifications
Essential
- GCSE grade A to C in English and Maths or equivalent qualification or proven track work experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
