Job summary
We are looking for an enthusiastic individual with a personal desire to succeed and make a difference.
The post holder will work within the Equipment and Medical Devices team and will be based at Hamilton House, Lowestoft. They will be required to travel to other sites within the Great Yarmouth and Waveney area as required.
Duties will include carrying out weekly stock takes at the various stores, logging outgoing equipment in a timely manner to ensure required stock levels are maintained. The post holder will support returns of unrequired equipment items, ensuring details are recorded and that the Equipment company has acknowledged the returns, supporting collections from patients where necessary. They will also deal with the processing of equipment orders & returns, daily queries, tasks and requests from patients, relatives and colleagues.
The post holder will work as part of a team to ensure medical devices are maintained, serviced and issued to staff, whilst completing all necessary documentation and logging on the relevant electronic systems.
The successful applicant will have an excellent telephone manner, be fluent in computer systems and typing, including Excel, be able to remain calm under pressure, will adhere strictly to the rules of confidentiality and have a professional demeanor.
If you are wishing to begin your career within healthcare, working for an organisation that has our community at its heart, then we would love to hear from you.
Main duties of the job
To work with Operational Lead, Equipment Team and clinical teams to develop systems to record and monitor the various equipment, delivered to and issued by ECCH staff and other organisations.
To maintain a database of all equipment delivered to the peripheral stores at various sites across the Great Yarmouth and
Waveney area, including name of item and relevant information.
To manually update database with equipment issued from store by clinical staff on a weekly basis.
To support returns of unrequired equipment items, ensuring details are logged and that Equipment company has
acknowledged the returns.
To search Equipment Store IT systems to ensure that equipment has been logged by clinicians on a weekly basis and where
not, to update appropriately.
Carry out a weekly stock take of peripheral stores to ensure accuracy of records and update as necessary.
At agreed periods to contact patients / carers to identify if equipment is still required and where appropriate inform
clinician / arrange for collection.
Respond to incoming queries and telephone calls relating to equipment.
Maintain list of equipment on an annual basis, ensuring list is kept up to date including item name, code and service dates.
About us
ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.
We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.
At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.
We recognise that AI tools are increasingly used in
professional settings.
Applicants must declare if AI has been used to complete
their application, including responses that are directly copied or
significantly shaped by AI tools.
By submitting this application, you confirm that all
information provided is a true and accurate representation of your own skills,
knowledge, and experience.
Please note:
Under current UK immigration rules, this role does not meet the eligibility
requirements for sponsorship under either the Health and Care Worker visa or
the Skilled Worker visa routes.
Job description
Job responsibilities
- To work with Equipment Team Lead and clinical teams to develop systems to record and monitor the various equipment, including wheelchairs, delivered to and issued by ECCH staff and other organisations.
- To maintain a database of all equipment delivered to the peripheral stores at various sites across the Great Yarmouth and Waveney area, including name of item and relevant information.
- To manually update database with equipment issued from store by clinical staff on a weekly basis.
- To support returns of unrequired equipment items, ensuring details are logged and that Equipment company has acknowledged the returns.
- To search Equipment Store IT systems to ensure that equipment has been logged by clinicians on a weekly basis and where not, to update appropriately.
- Carry out a weekly stock take of peripheral stores to ensure accuracy of records and update as necessary.
- At agreed periods to contact patients / carers to identify if equipment is still required and where appropriate inform clinician / arrange for collection.
- Respond to incoming queries and telephone calls relating to equipment.
- Maintain list of equipment on an annual basis, ensuring list is kept up to date including item name, code and service dates.
- Maintenance and development of existing databases of recording systems.
To assist in audit of equipment delivered, issued and returned
All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Job description
Job responsibilities
- To work with Equipment Team Lead and clinical teams to develop systems to record and monitor the various equipment, including wheelchairs, delivered to and issued by ECCH staff and other organisations.
- To maintain a database of all equipment delivered to the peripheral stores at various sites across the Great Yarmouth and Waveney area, including name of item and relevant information.
- To manually update database with equipment issued from store by clinical staff on a weekly basis.
- To support returns of unrequired equipment items, ensuring details are logged and that Equipment company has acknowledged the returns.
- To search Equipment Store IT systems to ensure that equipment has been logged by clinicians on a weekly basis and where not, to update appropriately.
- Carry out a weekly stock take of peripheral stores to ensure accuracy of records and update as necessary.
- At agreed periods to contact patients / carers to identify if equipment is still required and where appropriate inform clinician / arrange for collection.
- Respond to incoming queries and telephone calls relating to equipment.
- Maintain list of equipment on an annual basis, ensuring list is kept up to date including item name, code and service dates.
- Maintenance and development of existing databases of recording systems.
To assist in audit of equipment delivered, issued and returned
All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Person Specification
Skills and Knowledge
Essential
- Accurate keyboard skills
- Excellent written and verbal communication skills
- Good organisational skills and the ability to prioritise work
- Accurate documentation presentation and attention to detail
- Good planning and coordination skills
- Ability to produce creative promotional materials
Personal Attributes
Essential
- Physical / mental capacity to concentrate on tasks in hand
- Physical ability to sit in front of a computer at a desk for long periods of time
- Physical ability to travel independently between organizational sites when required
- Physical and mental capacity to deal with frequent interruptions
- Ability to liaise with colleagues / clinicians / patients and members of public from all levels of the hierarchy in a professional manner.
- Ability to remain effective and efficient under pressure
- Able to work independently as well as within a team.
- Able to use own initiative whilst acknowledging boundaries
- Due to the nature of this role it is essential to have access to independent transport
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
Desirable
- Genuine interest in working learning environment
- Genuine interest in administration
- Genuine interest in a dynamic social enterprise organisation
Qualifications
Essential
- 5 GCSEs at A-C grade, including English and maths or equivalent.
Desirable
- A or As Level or equivalent
Experience
Essential
- Working knowledge of Microsoft Office Word, Outlook, Excel, PowerPoint.
- Using and maintaining spreadsheets/databases
- Previous experience of a working environment
Desirable
- Previous administration / IT experience
Person Specification
Skills and Knowledge
Essential
- Accurate keyboard skills
- Excellent written and verbal communication skills
- Good organisational skills and the ability to prioritise work
- Accurate documentation presentation and attention to detail
- Good planning and coordination skills
- Ability to produce creative promotional materials
Personal Attributes
Essential
- Physical / mental capacity to concentrate on tasks in hand
- Physical ability to sit in front of a computer at a desk for long periods of time
- Physical ability to travel independently between organizational sites when required
- Physical and mental capacity to deal with frequent interruptions
- Ability to liaise with colleagues / clinicians / patients and members of public from all levels of the hierarchy in a professional manner.
- Ability to remain effective and efficient under pressure
- Able to work independently as well as within a team.
- Able to use own initiative whilst acknowledging boundaries
- Due to the nature of this role it is essential to have access to independent transport
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
Desirable
- Genuine interest in working learning environment
- Genuine interest in administration
- Genuine interest in a dynamic social enterprise organisation
Qualifications
Essential
- 5 GCSEs at A-C grade, including English and maths or equivalent.
Desirable
- A or As Level or equivalent
Experience
Essential
- Working knowledge of Microsoft Office Word, Outlook, Excel, PowerPoint.
- Using and maintaining spreadsheets/databases
- Previous experience of a working environment
Desirable
- Previous administration / IT experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
