Job summary
We have an exciting opportunity for an enthusiastic and motivated Project manager to join our team and play a key role in delivering transformational change to support our strategy. The role will work with colleagues across the Health and Social Care system, including internal and external stakeholders to support the delivery of a portfolio of programmes and projects.
The Programme team here at East Coast Community Healthcare (ECCH) is made up of friendly, dynamic, supportive and skilled project professionals with a great ethos and drive for delivery. If you are passionate about change and have the skills and experience to lead and support the improvement of quality, productivity, patient and staff experience, and business development Projects then this role is for you.
Applicants should have demonstrable experience in managing projects and delivering business change through the complete lifecycle from scoping and definition to evidencing benefits realised.
Main duties of the job
To project manage, deliver and support internal and cross partner and system programmes and projects in support of ECCH's strategy
- Programme and project governance support across the organisation
- Lead on initial analysis and scoping activities associated with programmes and projects
- Develop programme and project deliverables and associated documents
- Analyse complex project information, develop prioritisation and dependency management across projects and programmes
- Be responsible for effective risk and issue management within specific programmes and projects
- Ensure programme and project monitoring and reporting is timely and to required standards
- Monitor budgets for individual programmes and projects
- Lead on benefits tracking and reporting; ensuring programmes and projects stay within their tolerance for change
- Provide advice and guidance to operational colleagues in relation to business and service development & transformation process and management
- Build strong relationships with partner organisations and other stakeholders across the Health and Social Care system in order to support and enhance business development and change planning and opportunities
- Develop and manage the repository of programme and project management standards and tools
About us
ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.
We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website at www.ecch.org. We are a social enterprise and staff owned Organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.
At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.
The Programme Team is a busy environment, and the successful candidate must be able to prioritise their own workload, manage their time and complete tasks against the required time-frames and will be required to have a flexible approach to working to meet the demands of programme and project delivery. You will be required to manage a varied workload and should be able to work autonomously and as part of a team. We use both traditional and Agile project management methodologies and experience of both would be an advantage.
Job description
Job responsibilities
Programme and Project support across the organisation
Develop and manage the repository of programme and
project management standards and tools.
Development of programme and project deliverables and
associated documents e.g. product descriptions, risk registers, action logs and
highlight reports etc. to ensure one version of the truth whilst promoting
recognised project standards and disciplines.
Lead on initial analysis and scoping activities
associated with programmes and projects.
Integrity checking and issue resolution for outputs of
programmes and projects.
Ensure programme and project monitoring and reporting
is timely and to required standards.
Analyse complex project information, develop
prioritisation and dependency management across projects and programmes.
Handle complex analysis activities in often
contentious situations to ensure common understanding of difficult and
sometimes unpalatable ideas.
Support process and workflow development of programmes
/ projects with sponsors and service leads.
Be responsible for effective risk and issue management
processes within specific programmes and projects.
Monitoring budgets (manpower and cost) for individual
programmes and projects.
Be responsible for facilitating effective resolution
of programme and project resource conflicts across multiple stakeholder groups.
Be responsible for ongoing benefits tracking and
reporting; ensuring programmes and projects stay within their tolerance for
change.
Facilitating innovation and improvement, including
supporting the development and delivery of workshops.
To coordinate and support the development of service
models, alongside operational leads, that could generate new business, and
develop associate business cases in conjunction with key individuals.
Supporting business development and tenders, including
support for the completion of ICS bidding pro-formas, PQQs and ITT submissions,
or assisting others by performing specific functions or providing specific
information to the bid.
Using excellent communication and analysis skills the
post holder will follow a methodical approach to elicit and document user
requirements and be adept at translating these requirements for practical
application.
Provide advice and guidance to operational colleagues
in relation to business and service development & transformation process
and management.
Develop robust partnership working arrangements and
build strong relationships with, commissioners, partner organisations, service
user representatives and other stakeholders in order to support and enhance
business development and change planning and opportunities.
Line manage the Project Coordinator, ensuring
appraisals, objectives and reviews are completed as required and that the post
holder is mentored to develop own initiative and high quality skills.
Co-ordinate/support coproduction activity from an
Operational Services perspective.
All roles
within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our
Values and Signature Behaviours in the care and service they provide to
patients, service users, stakeholders and colleagues. All members of staff
should consider these as an essential part of their job role.
Our Values outline the core behaviours that we
can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
Underpinning our Values are our Signature
Behaviours which highlight by taking the right actions we continue to build a
strong culture. Our four Signature
Behaviours are: Compassion
- We Listen, We Learn,
We Lead| Action - My
Accountability, My Responsibility | Respect - Respect
Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Job description
Job responsibilities
Programme and Project support across the organisation
Develop and manage the repository of programme and
project management standards and tools.
Development of programme and project deliverables and
associated documents e.g. product descriptions, risk registers, action logs and
highlight reports etc. to ensure one version of the truth whilst promoting
recognised project standards and disciplines.
Lead on initial analysis and scoping activities
associated with programmes and projects.
Integrity checking and issue resolution for outputs of
programmes and projects.
Ensure programme and project monitoring and reporting
is timely and to required standards.
Analyse complex project information, develop
prioritisation and dependency management across projects and programmes.
Handle complex analysis activities in often
contentious situations to ensure common understanding of difficult and
sometimes unpalatable ideas.
Support process and workflow development of programmes
/ projects with sponsors and service leads.
Be responsible for effective risk and issue management
processes within specific programmes and projects.
Monitoring budgets (manpower and cost) for individual
programmes and projects.
Be responsible for facilitating effective resolution
of programme and project resource conflicts across multiple stakeholder groups.
Be responsible for ongoing benefits tracking and
reporting; ensuring programmes and projects stay within their tolerance for
change.
Facilitating innovation and improvement, including
supporting the development and delivery of workshops.
To coordinate and support the development of service
models, alongside operational leads, that could generate new business, and
develop associate business cases in conjunction with key individuals.
Supporting business development and tenders, including
support for the completion of ICS bidding pro-formas, PQQs and ITT submissions,
or assisting others by performing specific functions or providing specific
information to the bid.
Using excellent communication and analysis skills the
post holder will follow a methodical approach to elicit and document user
requirements and be adept at translating these requirements for practical
application.
Provide advice and guidance to operational colleagues
in relation to business and service development & transformation process
and management.
Develop robust partnership working arrangements and
build strong relationships with, commissioners, partner organisations, service
user representatives and other stakeholders in order to support and enhance
business development and change planning and opportunities.
Line manage the Project Coordinator, ensuring
appraisals, objectives and reviews are completed as required and that the post
holder is mentored to develop own initiative and high quality skills.
Co-ordinate/support coproduction activity from an
Operational Services perspective.
All roles
within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our
Values and Signature Behaviours in the care and service they provide to
patients, service users, stakeholders and colleagues. All members of staff
should consider these as an essential part of their job role.
Our Values outline the core behaviours that we
can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
Underpinning our Values are our Signature
Behaviours which highlight by taking the right actions we continue to build a
strong culture. Our four Signature
Behaviours are: Compassion
- We Listen, We Learn,
We Lead| Action - My
Accountability, My Responsibility | Respect - Respect
Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Person Specification
Experience
Essential
- Stakeholder management in complex change scenarios
- Risk & Issue identification and management.
- Project planning & monitoring
- Managing multi-stakeholder projects
- Line management
- Communicating and influencing in areas of significant change
Desirable
- Multi-sector / multi-discipline project administration
Personal Attributes
Essential
- Influencing skills & stakeholder engagement
- Driver / leader
- Comfortable operating at all levels
- Personable and approachable
- Team player
- Able to identify and highlight emerging issues
- Quick learner
- Confident and able to inspire respect
- Self-starter who is able to work on own initiative
- Enthusiasm and passion for making a difference and for change/improvement
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
Skills and Knowledge
Essential
- MS Teams
- MS Office Word, Powerpoint, Excel
- Outlook
- Sharepoint (or similar)
Desirable
- MS Project
- Visio (or similar)
- MS Whiteboard
Qualifications
Essential
- Business degree or extensive experience in
- a range of changing commercial environments (i.e., business development, private industry)
- Post Graduate Diploma or equivalent/equivalent experience in business complexities, governance, service transformation and change management
Desirable
- MSP
- Prince 2
- Scrum Master Certification
Person Specification
Experience
Essential
- Stakeholder management in complex change scenarios
- Risk & Issue identification and management.
- Project planning & monitoring
- Managing multi-stakeholder projects
- Line management
- Communicating and influencing in areas of significant change
Desirable
- Multi-sector / multi-discipline project administration
Personal Attributes
Essential
- Influencing skills & stakeholder engagement
- Driver / leader
- Comfortable operating at all levels
- Personable and approachable
- Team player
- Able to identify and highlight emerging issues
- Quick learner
- Confident and able to inspire respect
- Self-starter who is able to work on own initiative
- Enthusiasm and passion for making a difference and for change/improvement
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
Skills and Knowledge
Essential
- MS Teams
- MS Office Word, Powerpoint, Excel
- Outlook
- Sharepoint (or similar)
Desirable
- MS Project
- Visio (or similar)
- MS Whiteboard
Qualifications
Essential
- Business degree or extensive experience in
- a range of changing commercial environments (i.e., business development, private industry)
- Post Graduate Diploma or equivalent/equivalent experience in business complexities, governance, service transformation and change management
Desirable
- MSP
- Prince 2
- Scrum Master Certification
