Job summary
We are seeking to appoint a motivated Rehabilitation Support Worker to join the Primary Care Home Hub (PCH) based at Hamilton house in Lowestoft. The team delivers Community healthcare to patients in their own home in the Lowestoft area.
This role focuses on the provision of reablement interventions. Delivering care, support and encouragement to patients in order to promote independence. Responding to patient and family needs. Prevent unnecessary hospital admission and support end of life care at home. The Primary Care Home is a multidisciplinary team of Nurses, Therapists, Assistant Practitioners, Health Care Assistants, and Rehabilitation Support Workers delivering nursing, therapy and reablement/rehab services to adults in their own homes.
Do you have excellent communication skills, consider yourself to be caring and compassionate and want to make a difference to the patients experience on a daily basis, whilst being able to demonstrate how you embody our values and commitments and have a desire for personal and professional develop.
Ideally some experience in community work would be an advantage however consideration would be given to the right candidate.
Main duties of the job
To work with patients towards self-care and independence.
To support and deliver aspects of activites of daily living. To include management of dietary and fluid intake, management of continence, assisting with toileting, including use of sheaths, catheters and continence pads.
Take, record and report blood pressure, respiration, pulse rate, oxygen saturation levels, urinalysis. Be able to recognise and report the deteriorating condition of a patient
Undertake skin assessments. Undertake like for like dressing change if required.
Provide walking aids, provide and fit small aids and equipment as directed.
Prompt, assist and manage medication as directed by Medication Administration Record chart. Reporting any problems with medication and or compliance
Participate in caring for patients at the end of life when appropriate.
Ensure a high standard of record keeping is achieved in line with ECCH standards.
The service uses SystmOne as a clinical IT system to support mobile working.
The service operates 7 days a week 7:00 to 20:30 hours. Applicants will be required to work a variety of shifts including weekends and bank holidays. At times you may be required to work with another of the 4 PCH's from a different location to cover staff sickness, or capacity pressures. If not previously achieved you will undertake the nationally recognised Care Certificate programme on commencing employment.
For further information please contact Louise.Lees@ecchcic.nhs.uk
About us
ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.
We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.
At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.
Job description
Job responsibilities
Contribute
to, support and promote ECCHs, strategic direction, values and culture in
relation to primary care home services.
Communicate
effectively with patients, relatives and carers, respecting patient confidentiality
with privacy and respect for diverse cultural backgrounds and requirements.
Communicate
routine information to patients, relatives or carers, using skills of
persuasion, reassurance, tact and empathy as required.
To
support relatives at all times and be aware of the effects of illness on the
family.
Enable
individuals and their families to express their needs and preferences and take
appropriate action to overcome barriers to communication.
To
support and deliver aspects of activites of daily living. To include management
of dietary and fluid intake, management of continence, assisting with toileting
programmes, including use of sheaths, catheters and continence pads.
To
promote confidence in the patient by means of appropriate standards of
appearance, behaviour and attitudes
Check
compliance with medication- Prompt, assist and manage medication as directed by
Medication Administration Record chart. Reporting any problems with medication
and/ or compliance.
To
safeguard the confidentiality of all personally sensitive information.
Contribute
to the clinical governance agenda through participation in clinical audit.
Create
an environment conducive to effective working, respecting and supporting staff
to deliver high quality clinical services.
Work
as part of the multidisciplinary Primary Care Home to deliver planned and
unplanned services.
Work
with patients towards self-care and independence.
Participate
in caring for patients at the end of life when appropriate.
To
implement the care as planned taking into account own competencies.
Take, record and report blood pressure,
respiration, pulse rate, oxygen saturation levels, urinalysis. Be able to
recognise and report the deteriorating condition of a patient
To
report any concerns or changes in the patients condition to a registered nurse
or appropriate Health care Professional without delay.
Undertake
skin assessments. Undertake like for like dressing change if required.
Provide
walking aids, provide and fit small aids and equipment as directed.
Ensure
a high standard of record keeping is achieved in line with ECCH standards.
Engage
in personal development, maintain competence, knowledge and skills commensurate
with role
Take
responsibility for the safe use of clinical equipment,
Contribute
to the effective use of resources.
Report any
concerns/ changes in a patients condition to a registered health care
professional without delay.
All roles within East Coast Community Healthcare
CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in
the care and service they provide to patients, service users, stakeholders and
colleagues. All members of staff should consider these as an essential part of
their job role.
Our Values outline the core behaviours that we
can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
Underpinning our Values are our Signature
Behaviours which highlight by taking the right actions we continue to build a
strong culture. Our four Signature
Behaviours are: Compassion -
We
Listen, We Learn, We Lead|
Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Job description
Job responsibilities
Contribute
to, support and promote ECCHs, strategic direction, values and culture in
relation to primary care home services.
Communicate
effectively with patients, relatives and carers, respecting patient confidentiality
with privacy and respect for diverse cultural backgrounds and requirements.
Communicate
routine information to patients, relatives or carers, using skills of
persuasion, reassurance, tact and empathy as required.
To
support relatives at all times and be aware of the effects of illness on the
family.
Enable
individuals and their families to express their needs and preferences and take
appropriate action to overcome barriers to communication.
To
support and deliver aspects of activites of daily living. To include management
of dietary and fluid intake, management of continence, assisting with toileting
programmes, including use of sheaths, catheters and continence pads.
To
promote confidence in the patient by means of appropriate standards of
appearance, behaviour and attitudes
Check
compliance with medication- Prompt, assist and manage medication as directed by
Medication Administration Record chart. Reporting any problems with medication
and/ or compliance.
To
safeguard the confidentiality of all personally sensitive information.
Contribute
to the clinical governance agenda through participation in clinical audit.
Create
an environment conducive to effective working, respecting and supporting staff
to deliver high quality clinical services.
Work
as part of the multidisciplinary Primary Care Home to deliver planned and
unplanned services.
Work
with patients towards self-care and independence.
Participate
in caring for patients at the end of life when appropriate.
To
implement the care as planned taking into account own competencies.
Take, record and report blood pressure,
respiration, pulse rate, oxygen saturation levels, urinalysis. Be able to
recognise and report the deteriorating condition of a patient
To
report any concerns or changes in the patients condition to a registered nurse
or appropriate Health care Professional without delay.
Undertake
skin assessments. Undertake like for like dressing change if required.
Provide
walking aids, provide and fit small aids and equipment as directed.
Ensure
a high standard of record keeping is achieved in line with ECCH standards.
Engage
in personal development, maintain competence, knowledge and skills commensurate
with role
Take
responsibility for the safe use of clinical equipment,
Contribute
to the effective use of resources.
Report any
concerns/ changes in a patients condition to a registered health care
professional without delay.
All roles within East Coast Community Healthcare
CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in
the care and service they provide to patients, service users, stakeholders and
colleagues. All members of staff should consider these as an essential part of
their job role.
Our Values outline the core behaviours that we
can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
Underpinning our Values are our Signature
Behaviours which highlight by taking the right actions we continue to build a
strong culture. Our four Signature
Behaviours are: Compassion -
We
Listen, We Learn, We Lead|
Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Person Specification
Qualifications
Essential
- Evidence of personal development
- Care certificate (or willing to complete)
Desirable
- Training in communication skills
- Level ii NVQ or equivalent experience in Health or Social Care
Personal Attributes
Essential
- Willing and able to work without direct supervision.
- Awareness of requirements for confidentiality.
- Approachable.
- Reliable.
- Understands limitations and can work within boundaries.
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
Desirable
- Willingness to learn new skills
Experience
Essential
- Previous experience of NHS/ Social Care/ Voluntary organisation
- Awareness of needs of older people
Desirable
- Previous experience of working in community setting
- Experience of multidisciplinary team work
- Understanding of reablement
Skills and Knowledge
Essential
- Good interpersonal skills
- Good verbal communication skills
- Good ability to listen
- Excellent time management skills
- Good IT skills
- Good written skills
Person Specification
Qualifications
Essential
- Evidence of personal development
- Care certificate (or willing to complete)
Desirable
- Training in communication skills
- Level ii NVQ or equivalent experience in Health or Social Care
Personal Attributes
Essential
- Willing and able to work without direct supervision.
- Awareness of requirements for confidentiality.
- Approachable.
- Reliable.
- Understands limitations and can work within boundaries.
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
Desirable
- Willingness to learn new skills
Experience
Essential
- Previous experience of NHS/ Social Care/ Voluntary organisation
- Awareness of needs of older people
Desirable
- Previous experience of working in community setting
- Experience of multidisciplinary team work
- Understanding of reablement
Skills and Knowledge
Essential
- Good interpersonal skills
- Good verbal communication skills
- Good ability to listen
- Excellent time management skills
- Good IT skills
- Good written skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
