East Coast Community Healthcare CIC

Clinical Support Worker

The closing date is 31 August 2025

Job summary

Are you passionate about delivering compassionate, person-centred care in a supportive and friendly environment? Do you want to grow your skills as part of a multidisciplinary team? If so, wed love to hear from you.

Were looking for Band 3 Clinical Support Workers to join our inpatient unit at Carlton Court Hospital, located in the peaceful surroundings of Carlton Colville, Lowestoft. Our unit provides care for adults with a variety of complex physical and mental health needs. As a Clinical Support Worker, youll work closely with registered nurses and other healthcare professionals to deliver high-quality, dignified care. This includes supporting with personal care, promoting comfort and wellbeing, and maintaining a safe and welcoming environment for patients and their families.

This Band 3 role is ideal for experienced support workers looking to expand their responsibilities. If youre newer to healthcare, you can begin as a Band 2 Healthcare Assistant, with a structured development pathway to help you progress to Band 3 through training and supervised practice.

Were seeking committed, compassionate individuals who communicate well, enjoy working as part of a team, and are motivated to make a difference every day.

Please note: This is a 24/7 inpatient service. You must be able to work days, nights, weekends, and bank holidays on a rota basis. Join us and be part of a team where your care, compassion, and commitment are truly valued.

Main duties of the job

The post holder will be part of a team of support workers trained in a range of skills, delivering care and clinical interventions so that they can respond to the patient's needs to support rehabilitation and end of life care.

Clinical Skills will include but are not be limited to:

Pressure ulcer Prevention and Management
Wound care
Catheter Care
Bladder Scan
Venepuncture
Undertaking and recording observations including NEWS2 and Blood Glucose Testing
Delivering Physiotherapy support within competencies
Delivering Occupational Therapy support within competencies

Carlton Court Hospital is a healthcare facility located in Carlton Colville, Lowestoft, Suffolk (NR33 8AG). The wards provide a range of services, including rehabilitation and support for individuals with complex health needs.

Please note: Under current UK immigration rules, this role does not meet the eligibility requirements for sponsorship under either the Health and Care Worker visa or the Skilled Worker visa routes.

About us

ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.

We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.

At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.

We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.

We recognise that AI tools are increasingly used in professional settings. While we encourage strong applications, we value authenticity and an accurate reflection of skills and experience.

Applicants must declare if AI has been used to complete their application, including responses that are directly copied or significantly shaped by AI tools.

By submitting this application, you confirm that all information provided is a true and accurate representation of your own skills, knowledge, and experience.

Date posted

15 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

B9849-097-25

Job locations

Carlton Court Hospital

St. Peters Road

Carlton Colville

Lowestoft

Suffolk

NR33 8AG

Beccles Hospital

St. Marys Road

Beccles

Suffolk

NR34 9NQ

Job description

Job responsibilities

Contribute to, support, and promote ECCHs, strategic direction, values, and culture in relation to proactive and reactive services.

Communicate effectively with patients, relatives and carers, respecting patient confidentiality with privacy and respect for diverse cultural backgrounds and requirements.

Participate in one-to-one meetings/clinical supervision within team as required.

Participate in the learning environment.

Contribute to the clinical governance agenda through participation in clinical audit when required.

Contribute to an environment conducive to effective working, respecting, and supporting the delivery of high-quality clinical services.

Contribute to change and innovation within the team.

Work as part of the multidisciplinary to deliver delegated proactive interventions including reablement and conducting therapy exercises.

Support therapy staff to deliver various activities to aid functional ability e.g. group exercises, games, and puzzles to improve manual dexterity and memory.

Support therapy staff with access/discharge home visits.

Work in partnership with senior members of the team and ensure the care provided is of high quality.

Work with patients towards self-care and independence.

Work to support families and carers. Be aware of the effects of illness on the family.

Enable individuals and their families to express their feelings and preferences and take appropriate action.

Work as part of the multidisciplinary team to deliver supportive care to patients approaching end of life.

To promote effective communication between patients, families, and carers to include participation in all decision making related to their care.

Follow an agreed care plan offering a range of clinical activities to ensure best practice is delivered.

Undertake personal care activities of daily living with patients.

Support and deliver aspects of activities of daily living. To include management of dietary and fluid intake, toenail care, management of continence, assisting with toileting programmes, including use of sheaths, catheters, and continence pads.

Take, Record and Report (if outside of normal parameters) Blood Pressure, Respiration, Oxygen Saturation and Pulse rate as may be necessary using NEWS2. (National Early Warning System 2 Observation chart).

Undertake observations of skin assessments, continence, nutrition, and report back to senior colleagues.

Undertake urinalysis, including collecting urine sample as directed, reporting any concerns regarding urination.

Be able to participate in simple wound care, skin tear pathway, venepuncture, or collection of specimens.

Participate in Health Education/training for patients, families, and carers.

Engage in personal development; maintain competence, knowledge, and skills commensurate with role.

Be accountable for practice taking every reasonable opportunity to sustain and improve knowledge and competence.

Provide information as required to complete outcome measures on admission and discharge.

Maintain legible, accurate and contemporaneous patient records in accordance with ECCH Policy.

Report any changes in patients condition to a registered Health Care Professional.

Take responsibility for the safe use of clinical equipment.

Contribute to the effective use of resources.

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders, and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.