Hotel Services Team Leader

Job description

Job responsibilities

Complies with instruction received from the Facilities Officer / site Co-Ordinator.

To be involved in staff selection, recruitment and retention.

Involved in first line of discipline and counselling for Hotel Service Staff.

To be responsible for initial stage of staff induction.

To be involved in staff appraisals as and when due.

To be able to use all equipment and cleaning materials as supplied by the Trust to carry out all of the duties required to maintain a high standard of cleanliness.

To instruct and train all team members in the use of cleaning equipment and materials.

Using E Roster system, spreadsheets to plan and implement working rotas to ensure all shifts are covered at each of the premises under your remit, taking into account any cover needed for periods of annual leave or unplanned absences as may occur from time to time.

To re-organize staff and work schedules at short notice to cover on the day sickness and absence. At times stepping in to cover the vacant role.

To carry out routine audits and checks, recording details.

Cleaning,

Waste,

Stock,

Ad hoc audits as and when required to do so.

To be able to prioritise duties according to urgency or demands of services.

Performing duties according to procedures and within required time limits

To undertake other specific duties to include light maintenance of the buildings and cleaning of the grounds immediately in front of entrances. To ensure a safe clean environment.

To move supplies and equipment as required within the premises.

To be responsible for the ordering receiving and distributing of deliveries and supplies in a timely manner. Checking associated documentation.

To assist with the movement of clean and dirty Laundry.

To be responsible for the safe collection and disposal of black bag waste, clinical yellow bag waste and sharps boxes ensuring all relevant paperwork is filled in correctly and forwarded to Facilities to comply with legislation.

To be responsible for keys.

To assist in catering duties, including stock taking, stock rotation and ordering.

To manage the site vending machine, Maintenance and filling.

Removing and replacing of curtains when required and to do so for cleaning purposes.

Such other Portering or domestic duties as may be required from time to time.

To be an authorized signatory for the checking and authorization of staff timesheets and annual leave on both E Roster and ESR.

To keep and maintain accurate staff records in relation to annual leave and sickness.

Checking of equipment and cleaning to include wheelchairs, beds etc and to report any details or faults to the relevant Helpdesk.

Ensuring the proper standards of cleanliness and hygiene are met within the Domestic Department.

To be aware of and able to practice the Trusts policies and procedures pertaining to Fire, Health and Safety, First Aid, Security untoward incidents in general and to the specific working location in particular.

To attend and organise training sessions as required.

To provide training to groups of staff on COSHH and use of equipment and chemicals.

To ensure all staff attend mandatory training.

Reporting and recording all incidents/accidents to Risk Management and the Facilities Officer / site Co-Ordinator.

Observing the correct use and care of equipment for use by all staff.

Feeding back information as and when necessary to the Facilities Officer / site Co-Ordinator.

Frequently works as a member at the Domestic Service Team striving to achieve and maintain the highest level of cleanliness, utilizing various machines and equipment (including scrubbing machine).

To report to the Service Manager/ Estates Department any faults and defects that come to your attention as requested by Health and Safety.

Report sightings of pests.

To ensure staff members arrive promptly at the commencement of their appropriate shifts.

To understand the importance of client confidentiality.

To ensure the cleaning of sanitary and service areas and offices, in accordance with schedules and requirements with occasional exposure to body fluids and unpleasant odours.

To propose changes to cleaning methods and practices to ensure efficient, cost effective work practices.

To order cleaning materials and light equipment as required whilst maintaining stock control.

Uses and cares for cleaning tools, equipment and materials as specified.

To operate carpet-cleaning machinery and floor cleaning machinery as required.

Undertakes any risk assessments duties as required.

To provide information, guidance and ancillary services as required to staff and patients / visitors to the site.

Ensures that any training requirements are sourced and where appropriate is given to the Domestic team as and when necessary.

To ensure the cashing up (Vending machine with the admin team) procedures is adhered to and ensure the safe handling of monies.

Day to day work routines to cover all complex areas of Portering, Domestic, Catering, and Laundry.

Personal and People Development

Undertake on-going work-related training.

Undergo mandatory training as agreed within PPDR

To partake in the Trusts appraisal/PDP system

Health Safety and Security

Assist in maintaining own and others health safety and security

Maintain and develop an environment and culture that improves health, safety and security

Service Improvement

To establish work systems to achieve high standards of hygiene.

Maintain a system of communication with Team Leader/Supervisor to allow evaluation of feedback from service users.

Maintain system of Better Hospital Foods.

Quality

Work unsupervised and maintain the quality of own work

Maintain quality in own work and encourage others to do so

Develop a culture that improves quality

Equality and Diversity

The role requires post holder to:

Act in ways that support equity and value diversity

Support equality and value diversity

Promote equality and value diversity

Develop a culture that promotes equality and values diversity

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Skills and Knowledge

Essential

• Good communication skills
• Able to work under pressure to meet service deadlines
• Worked in a healthcare environment
• Experience in the use of cleaning equipment
• Good knowledge of NHS Policies and Procedures

Qualifications

Essential

• NVQ Level 2 Domestic qualification or relevant experience
• Basic Food Hygiene or relevant experience

Desirable

• Management qualification

Experience

Essential

• Experience of managing a team
• Ability to work as part of a team
• Ability to work efficiently under pressure
• Organisational and prioritising experience
• Ability to be disciplined when working alone

Desirable

• Experience of working in the NHS
• Experience of stock control

Personal Attributes

Essential

• Flexible in service provision.
• Enthusiastic approach with commitment to a changing agenda.
• Contribute to the implementation of the service.
• Punctual
• Flexible
• Reliable
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required.

Desirable

• Committed to personal and team development.
• Able to work with others and pass on skills and knowledge.
• Able to maintain motivation, drive, enthusiasm and confidence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Beccles Hospital

St. Marys Road

Beccles

Suffolk

NR34 9NQ

Employer's website

https://www.ecch.org/ (Opens in a new tab)