Job summary
Are you caring and compassionate in nature and a natural problem solver motivated by making a difference to peoples lives?
Are you resilient and prepared to dig deep to get to the bottom of issues?
ECCH are proud to be partnering with our local ICS to introduce a new and exciting Health Connector role.
Connectors will need a range of experience, which may include hands on care in a health or care setting, as a Health Care Assistant or similar, but the primary requirement is that the candidate must be passionate about providing effective support to our people within the community.
You will need to enjoy learning from colleagues and enjoy making connections and communicating with services across the landscape.
As the connector you are the starting point of the journey. As part of your induction and training you will be provided with the tools, so that you are equipped to refer to the experts across the landscape. For example, by understanding the Rockwood scale of frailty you will develop the skills to assess the citizen and then refer to frailty services such as falls prevention.
We have 1 position available in our Primary Care Home (PCH) Waveney team.
If you think you have what it takes to be successful in this role, even if you dont meet all of the essential requirements, we want to hear from you and look forward to having the opportunity to consider your application.
Main duties of the job
As a Connector you will be responsible for undertaking comprehensive holistic assessments, usually in the citizens own homes, to create personalised care plans which will assist the person to live well in their own environment, manage their long-term conditions, reduce isolation and improve their general wellbeing and quality of life. At the centre of this is the concept of What Matters to Me, rather than What's the matter with me, so that the wishes of the individual are kept at centre at all times.
An awareness of local services and voluntary groups, and experience of dealing with equipment, assistive technology, and available benefits will all be useful within this role. Through additional training you will identify low level equipment needs and instruct for these to be provided and identify how technology can be used to maintain independence and help self-management of long term conditions and instruct for digital solutions to be provided.
You will co-ordinate referrals to ensure citizens within the locality receive excellent and timely support. The post will be expected to co-locate with other organisations as the ability to develop close working relationships with other health and social care partners is an essential aspect of this role. As is developing links to local services such as befriending, falls prevention and dementia support.
About us
ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.
We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.
At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.
If you are aged between 16-30 and not currently in education, employment or training, our colleagues at the Norfolk and Waveney Integrated Care Board (supported by the Princes Trust), can provide application and interview coaching. To request this support please contact NWICB.Careers@nhs.net
If you are not eligible to receive the above support from the ICB, pop to your local Jobcentre to see what support is available or check out the DWP website for support at 6: Applications and interviews - JobHelp
Job description
Job responsibilities
Clinical
Liaise with, and support, volunteers
undertaking initial welfare telephone calls to people including those discharged
(from acute and community services) to identify individuals with any additional
needs.
Engage with individual through home
visits, utilise the DIALOG+ and Gait smart assessments to assess needs.
Develop with the individual a personal
plan; What Matters to Me recording the outcomes within the Norfolk
Vulnerability Hub and electronic records as required.
Review patients needs and help them access the
services and support they require to understand and manage their own health and
wellbeing, referring other professionals where appropriate.
Where necessary, undertake basic health
checks such as weight, nutrition, blood pressure monitoring, temperature, and
personal care needs.
Use the Dementia tool kit
to effectively work with affected patients
Support data collection and audit.
Maintain an individual case load whilst
working cohesively alongside other partner organisations, supporting a
collaborative approach.
Work autonomously with minimal
managerial direction.
Be able to deal with highly distressing
and emotional circumstances such as illness and possible death, and potentially
unpleasant working conditions, particularly in citizens homes.
Professional
Provide both practical and clinical support
to individuals within the community to be able to remain as independent as
possible within their own home and reduce the risk of crisis support. Tasks may include but not limited to
assessment and provision of low-level mobility aids, arranging house clearance
and cleaning, provision of items to meet basic needs such as emergency food
parcels, supporting individuals with housing, finances, medication and follow
up appointments, falls prevention and frailty assessments.
Able to work from an asset-based approach, building
on existing community and personal assets.
Show commitment to reducing
health inequalities and proactively work to reach people from diverse
communities.
Make referrals where appropriate to assist people to
access personal health budgets.
Work alongside families and a persons
wider support network, ensuring their choices, needs and support within their
own home are met as a long-term plan.
Make relevant referrals to experts
within the local service provision.
Helping patients to access existing
groups and events taking place within their communities.
Have a strong awareness and understanding of when
it is appropriate or necessary to refer people back to other health
professionals/agencies, when what the person needs is beyond the scope of the connector
role e.g. when there is a mental health need requiring a qualified
practitioner.
Organistational
To contribute to the ongoing improvement
programme by sharing ideas and feedback from both yourself and those you
support.
Be reliable and consistent in approach,
demonstrating empathy and an open communication style with citizens and team
members, fostering this culture across the team.
Communicate effectively,
both verbally and in writing, with people, their families, carers, community
groups, partner agencies and stakeholders.
Have a commitment to collaborative working with all
local agencies (including VCSE organisations and community groups). Able to
work with others to reduce hierarchies and find creative solutions to community
issues.
Provide a culturally
sensitive service, by supporting people from all backgrounds and communities,
respecting lifestyles and diversity.
All roles within East Coast Community Healthcare CIC
(ECCH) require staff to demonstrate our Values and Signature Behaviours in the
care and service they provide to patients, service users, stakeholders and
colleagues. All members of staff should consider these as an essential part of
their job role.
Our Values
outline the core behaviours that we can all achieve and are summarised as an
acronym within the word CARE.
These stand for: Compassion, Action, Respect and Everyone.
Underpinning our
Values are our Signature Behaviours which highlight by taking the right actions
we continue to build a strong culture.
Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Job description
Job responsibilities
Clinical
Liaise with, and support, volunteers
undertaking initial welfare telephone calls to people including those discharged
(from acute and community services) to identify individuals with any additional
needs.
Engage with individual through home
visits, utilise the DIALOG+ and Gait smart assessments to assess needs.
Develop with the individual a personal
plan; What Matters to Me recording the outcomes within the Norfolk
Vulnerability Hub and electronic records as required.
Review patients needs and help them access the
services and support they require to understand and manage their own health and
wellbeing, referring other professionals where appropriate.
Where necessary, undertake basic health
checks such as weight, nutrition, blood pressure monitoring, temperature, and
personal care needs.
Use the Dementia tool kit
to effectively work with affected patients
Support data collection and audit.
Maintain an individual case load whilst
working cohesively alongside other partner organisations, supporting a
collaborative approach.
Work autonomously with minimal
managerial direction.
Be able to deal with highly distressing
and emotional circumstances such as illness and possible death, and potentially
unpleasant working conditions, particularly in citizens homes.
Professional
Provide both practical and clinical support
to individuals within the community to be able to remain as independent as
possible within their own home and reduce the risk of crisis support. Tasks may include but not limited to
assessment and provision of low-level mobility aids, arranging house clearance
and cleaning, provision of items to meet basic needs such as emergency food
parcels, supporting individuals with housing, finances, medication and follow
up appointments, falls prevention and frailty assessments.
Able to work from an asset-based approach, building
on existing community and personal assets.
Show commitment to reducing
health inequalities and proactively work to reach people from diverse
communities.
Make referrals where appropriate to assist people to
access personal health budgets.
Work alongside families and a persons
wider support network, ensuring their choices, needs and support within their
own home are met as a long-term plan.
Make relevant referrals to experts
within the local service provision.
Helping patients to access existing
groups and events taking place within their communities.
Have a strong awareness and understanding of when
it is appropriate or necessary to refer people back to other health
professionals/agencies, when what the person needs is beyond the scope of the connector
role e.g. when there is a mental health need requiring a qualified
practitioner.
Organistational
To contribute to the ongoing improvement
programme by sharing ideas and feedback from both yourself and those you
support.
Be reliable and consistent in approach,
demonstrating empathy and an open communication style with citizens and team
members, fostering this culture across the team.
Communicate effectively,
both verbally and in writing, with people, their families, carers, community
groups, partner agencies and stakeholders.
Have a commitment to collaborative working with all
local agencies (including VCSE organisations and community groups). Able to
work with others to reduce hierarchies and find creative solutions to community
issues.
Provide a culturally
sensitive service, by supporting people from all backgrounds and communities,
respecting lifestyles and diversity.
All roles within East Coast Community Healthcare CIC
(ECCH) require staff to demonstrate our Values and Signature Behaviours in the
care and service they provide to patients, service users, stakeholders and
colleagues. All members of staff should consider these as an essential part of
their job role.
Our Values
outline the core behaviours that we can all achieve and are summarised as an
acronym within the word CARE.
These stand for: Compassion, Action, Respect and Everyone.
Underpinning our
Values are our Signature Behaviours which highlight by taking the right actions
we continue to build a strong culture.
Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Person Specification
Experience
Essential
- Experience of working directly in a community development context, adult health and social care, learning support or public health/ health improvement (including unpaid work)
- Experience of supporting people, and/or their families and carers in a related role (including unpaid work)
- Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity.
- Experience of partnership/collaborative working and of building relationships across a variety of organisations.
Desirable
- Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups.
Skills and Knowledge
Essential
- Knowledge of the personalised care approach.
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers.
- Understanding of, and commitment to, equality, diversity and inclusion.
- Knowledge of community development approaches.
- Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
- Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports
Desirable
- An understanding of disability and mental health issues.
- Local knowledge of VCSE and community services in the locality.
- Knowledge of how the NHS works, including primary care.
Personal Attributes
Essential
- Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way.
- Ability to cope with subjects of a sensitive nature with clients who may be in distress.
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities.
- Able to support people in a way that inspires trust and confidence, motivating others to reach their potential.
- Ability to identify risk and assess/manage risk when working with individuals.
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
- Can demonstrate personal accountability, emotional resilience and ability to work well under pressure.
- Ability to work flexibly and enthusiastically as part of a team and on own with limited supervision.
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
- Respectful of the rights or the citizen, privacy, consent and the work of others.
- Reliable and consistent in approach, demonstrating empathy and an open communication style with citizens and team members, fostering this culture across the team.
- Meets DBS reference standards and criminal record checks.
- Ability and willingness to carry out moderate physical effort such as carrying equipment into citizens homes.
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
Desirable
- Able to provide motivational coaching to support peoples behaviour change
Qualifications
Essential
- NVQ Level 3, Advanced level or equivalent qualifications or working towards
- Demonstrable commitment to professional and personal development
Desirable
- Training in motivational coaching and interviewing or equivalent experience
- Health Coaching
Person Specification
Experience
Essential
- Experience of working directly in a community development context, adult health and social care, learning support or public health/ health improvement (including unpaid work)
- Experience of supporting people, and/or their families and carers in a related role (including unpaid work)
- Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity.
- Experience of partnership/collaborative working and of building relationships across a variety of organisations.
Desirable
- Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups.
Skills and Knowledge
Essential
- Knowledge of the personalised care approach.
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers.
- Understanding of, and commitment to, equality, diversity and inclusion.
- Knowledge of community development approaches.
- Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
- Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports
Desirable
- An understanding of disability and mental health issues.
- Local knowledge of VCSE and community services in the locality.
- Knowledge of how the NHS works, including primary care.
Personal Attributes
Essential
- Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way.
- Ability to cope with subjects of a sensitive nature with clients who may be in distress.
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities.
- Able to support people in a way that inspires trust and confidence, motivating others to reach their potential.
- Ability to identify risk and assess/manage risk when working with individuals.
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
- Can demonstrate personal accountability, emotional resilience and ability to work well under pressure.
- Ability to work flexibly and enthusiastically as part of a team and on own with limited supervision.
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
- Respectful of the rights or the citizen, privacy, consent and the work of others.
- Reliable and consistent in approach, demonstrating empathy and an open communication style with citizens and team members, fostering this culture across the team.
- Meets DBS reference standards and criminal record checks.
- Ability and willingness to carry out moderate physical effort such as carrying equipment into citizens homes.
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
Desirable
- Able to provide motivational coaching to support peoples behaviour change
Qualifications
Essential
- NVQ Level 3, Advanced level or equivalent qualifications or working towards
- Demonstrable commitment to professional and personal development
Desirable
- Training in motivational coaching and interviewing or equivalent experience
- Health Coaching
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
