East Coast Community Healthcare CIC

MSK Service Team Lead B7

The closing date is 29 June 2025

Job summary

We are looking for an enthusiastic physiotherapist to be part of the North Norfolk MSK Physiotherapy Service. This post is an exciting leadership opportunity for a dynamic, enthusiastic and innovative physiotherapist.

You will be one of 4 team leads in North Norfolk, overseeing the day to day clinical management across multiple sites. Together you will be responsible for service delivery. Alongside the clinical team leads you will be involved in the developing as well as mapping and improving the patient pathways. Our aim is to build on our reputation for best practice and excellent customer services.

Professional development reviews are core to the evolving team. Continuing professional development, peer support and training are actively encouraged with allocated protected time.

East Coast Community Healthcare CIC (ECCH) is entering exciting new times with integrated health and social care provision. In partnership with local health and care providers we are evolving into a multidisciplinary, multi-organisational workforce as we continue to deliver community care. There is an expectation that as this new system develops, the role will also evolve and change providing an exciting opportunity for the post-holder to further develop their skills and knowledge.

We are now part of NoW MSK, who provide MSK services across the Norfolk and Waveney system.

For further information please contact Emma Beard, MSK Operational Lead, via email- emma.beard@ecchcic.nhs.uk

Main duties of the job

To take on the role of team leader in a designated clinical area, this will involve working on multiple sites.

To undertake a significant clinical caseload to a high professional standard, including highly complex MSK patients.

To line manage B6s, B5s and B4s as required.

To make an active contribution to the planning, coordination and evaluation of Musculoskeletal Services provided to musculoskeletal patients by ECCH.

To coordinate and deliver, teaching and supervision to qualified clinicians, exercise professionals, assistant practitioners and students.

To support the North Norfolk MSK Clinical Lead and MSK Operational Lead.

About us

ECCH is a well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.

We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.

At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.

We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.

AI

We recognise that AI tools are increasingly used in professional settings. While we encourage strong applications, we value authenticity and an accurate reflection of skills and experience.

Applicants must declare if AI has been used to complete their application, including responses that are directly copied or significantly shaped by AI tools.

By submitting this application, you confirm that all information provided is a true and accurate representation of your own skills, knowledge, and experience.

Details

Date posted

09 June 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

B9849-063-25

Job locations

The Joseph Kittle Centre

Hemsby Road

Great Yarmouth

Norfolk

NR29 4QG


Job description

Job responsibilities

Clinical:

1. To be professionally and legally responsible and accountable for all aspects of your own work including the management of patients in your care. To ensure high standards of clinical care for the patients under your management and support others to do likewise.

2. To interpret and analyse clinical and non-clinical facts to form an accurate diagnosis and prognosis in a wide range of conditions, some highly complex, to recommend the best course of intervention and to develop comprehensive management strategies for the patient's presenting condition.

3. To undertake comprehensive assessment of patients, including those with highly complex presentation, using investigative and analytical skills and to formulate individualised management and treatment plans, using clinical reasoning and utilising a wide range of treatment skills and options to formulate a specialised programme of care.

4. To accept clinical responsibility for a designated caseload of patients and to organise this effectively and efficiently with regard to clinical priorities and use of time.

5. To demonstrate highly developed precise dexterity, co-ordination and palpatory senses for assessment and manual treatment of patients.

6. Ensure the implementation of physiotherapy service policies and any service development changes.

7. To provide spontaneous and planned specialist advice, teaching, and instruction to relatives, carers and other professions to promote understanding of the aims of physiotherapy and to ensure a consistent approach to patient care.

8. To train and supervise more junior staff, including exercise professionals and physiotherapy assistants. This will include the performance of their appraisals and PDPs.

9. To provide specialist clinical supervision in the management of musculoskeletal problems for physiotherapy students at both MSc and BSc level.

10. To plan and organise student placement programs for experience in musculoskeletal outpatients for both MSc and BSc student placements.

11. To communicate effectively with patients and carers to maximise the rehabilitation potential and to ensure understanding of the condition. Communication skills of persuasion, motivation and explanation will be used with a variety of patients.

12. Communicate effectively with all members of the physiotherapy team, GPs, consultants and other professions to ensure a collaborative approach to the management of the patient's condition, and to represent the service as appropriate.

13. To assess capacity, gain valid informed consent and have the ability to work within the legal framework with patients who lack capacity to consent to treatment.

Professional

1. To act as team leader in a designated clinical area, this will include initial stages of grievance/discipline, reporting and monitoring of sickness and return to work interviews. Delegation of tasks to other staff members in the department. Actively involved in conjunction with the HR department in recruitment and selection of junior, clinical and admin staff.

2. To maintain own clinical professional development (CPD) by keeping abreast of any new trends and developments and incorporate them as necessary into your work and to be an active member of the in-service training programme by the attendance and presentation at staff meetings, tutorials, training sessions, external courses and reflective practice.

3. To keep up to date with developments within your field, disseminate information, and ensure that practice is based on best available evidence.

4. Maintain accurate and up-to-date documentation in line with legal and departmental requirements and communicate assessment and treatment results to the appropriate disciplines in the form of reports and letters.

5. To communicate effectively and work collaboratively with MDT colleagues across health economy to ensure delivery of a co-ordinated service.

6. Identify objectives for personal development together with the Clinical and professional lead for MSK Services.

7. Participate in the staff appraisal scheme and Personal Development Programme (PDP).

8. Undertake the measurement and evaluation of your work and current practices through the use of Evidence Based Practice projects, audit and outcome measures, and lead others in doing so. Make recommendations for and lead change.

9. Demonstrate a sound understanding of Clinical Governance and Risk Management and apply to work situation and ensure others do likewise.

Organisational

1. Responsible for a designated area of work, as agreed with the Clinical and Professional Lead.

2. Plan and organise this efficiently and effectively with regard to patient management and use of time

3. Decide priorities for own work area, balancing other patient related and professional demands, and ensure that these remain in accordance with those of the section as a whole

4. Responsible for ensuring the effective selection and use of all treatment resources available in the department and be an authorised signatory for travel claim forms and purchasing of equipment.

5. To be responsible for equipment used in carrying out physiotherapy duties, and to adhere to departmental equipment policy, including competence to use equipment and to ensure the safe use of equipment by others through teaching, training and supervision of practice.

6. Be actively involved in the collection of appropriate data and statistics for the use of the department.

7. Be aware of the Health and Safety aspects of your work and implement any policies and audits which may be required to improve the safety of your work area, including the prompt recording and reporting of accidents to senior staff, and ensuring that equipment used is safe.

8. To comply with the organisational and departmental policies and procedures and to be involved in the reviewing and updating as appropriate.

9. Any other duties which might be considered appropriate by the Clinical Coordinator for MSK Services.

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Job description

Job responsibilities

Clinical:

1. To be professionally and legally responsible and accountable for all aspects of your own work including the management of patients in your care. To ensure high standards of clinical care for the patients under your management and support others to do likewise.

2. To interpret and analyse clinical and non-clinical facts to form an accurate diagnosis and prognosis in a wide range of conditions, some highly complex, to recommend the best course of intervention and to develop comprehensive management strategies for the patient's presenting condition.

3. To undertake comprehensive assessment of patients, including those with highly complex presentation, using investigative and analytical skills and to formulate individualised management and treatment plans, using clinical reasoning and utilising a wide range of treatment skills and options to formulate a specialised programme of care.

4. To accept clinical responsibility for a designated caseload of patients and to organise this effectively and efficiently with regard to clinical priorities and use of time.

5. To demonstrate highly developed precise dexterity, co-ordination and palpatory senses for assessment and manual treatment of patients.

6. Ensure the implementation of physiotherapy service policies and any service development changes.

7. To provide spontaneous and planned specialist advice, teaching, and instruction to relatives, carers and other professions to promote understanding of the aims of physiotherapy and to ensure a consistent approach to patient care.

8. To train and supervise more junior staff, including exercise professionals and physiotherapy assistants. This will include the performance of their appraisals and PDPs.

9. To provide specialist clinical supervision in the management of musculoskeletal problems for physiotherapy students at both MSc and BSc level.

10. To plan and organise student placement programs for experience in musculoskeletal outpatients for both MSc and BSc student placements.

11. To communicate effectively with patients and carers to maximise the rehabilitation potential and to ensure understanding of the condition. Communication skills of persuasion, motivation and explanation will be used with a variety of patients.

12. Communicate effectively with all members of the physiotherapy team, GPs, consultants and other professions to ensure a collaborative approach to the management of the patient's condition, and to represent the service as appropriate.

13. To assess capacity, gain valid informed consent and have the ability to work within the legal framework with patients who lack capacity to consent to treatment.

Professional

1. To act as team leader in a designated clinical area, this will include initial stages of grievance/discipline, reporting and monitoring of sickness and return to work interviews. Delegation of tasks to other staff members in the department. Actively involved in conjunction with the HR department in recruitment and selection of junior, clinical and admin staff.

2. To maintain own clinical professional development (CPD) by keeping abreast of any new trends and developments and incorporate them as necessary into your work and to be an active member of the in-service training programme by the attendance and presentation at staff meetings, tutorials, training sessions, external courses and reflective practice.

3. To keep up to date with developments within your field, disseminate information, and ensure that practice is based on best available evidence.

4. Maintain accurate and up-to-date documentation in line with legal and departmental requirements and communicate assessment and treatment results to the appropriate disciplines in the form of reports and letters.

5. To communicate effectively and work collaboratively with MDT colleagues across health economy to ensure delivery of a co-ordinated service.

6. Identify objectives for personal development together with the Clinical and professional lead for MSK Services.

7. Participate in the staff appraisal scheme and Personal Development Programme (PDP).

8. Undertake the measurement and evaluation of your work and current practices through the use of Evidence Based Practice projects, audit and outcome measures, and lead others in doing so. Make recommendations for and lead change.

9. Demonstrate a sound understanding of Clinical Governance and Risk Management and apply to work situation and ensure others do likewise.

Organisational

1. Responsible for a designated area of work, as agreed with the Clinical and Professional Lead.

2. Plan and organise this efficiently and effectively with regard to patient management and use of time

3. Decide priorities for own work area, balancing other patient related and professional demands, and ensure that these remain in accordance with those of the section as a whole

4. Responsible for ensuring the effective selection and use of all treatment resources available in the department and be an authorised signatory for travel claim forms and purchasing of equipment.

5. To be responsible for equipment used in carrying out physiotherapy duties, and to adhere to departmental equipment policy, including competence to use equipment and to ensure the safe use of equipment by others through teaching, training and supervision of practice.

6. Be actively involved in the collection of appropriate data and statistics for the use of the department.

7. Be aware of the Health and Safety aspects of your work and implement any policies and audits which may be required to improve the safety of your work area, including the prompt recording and reporting of accidents to senior staff, and ensuring that equipment used is safe.

8. To comply with the organisational and departmental policies and procedures and to be involved in the reviewing and updating as appropriate.

9. Any other duties which might be considered appropriate by the Clinical Coordinator for MSK Services.

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

  • Diploma / Degree in Physiotherapy.
  • Registration with HCPC
  • Evidence of relevant post graduate courses / CPD
  • Have or working towards relevant MSc or evidence of academic / intellectual level equivalent to MSc level/ or relevant experience

Desirable

  • Relevant validated clinical courses
  • Leadership experience

Skills and Knowledge

Essential

  • Good knowledge of musculoskeletal physiotherapy
  • Forward thinking
  • Excellent interpersonal skills
  • Self-directed learning
  • Ability to work independently
  • Ability to pass on skills / knowledge to others within both formal and informal environments
  • Presentation skills
  • Critical appraisal experience

Desirable

  • Audit
  • Research

Personal Attributes

Essential

  • Physical capacity to deal with moderate physical effort on a daily basis
  • Physical and mental capacity to deal sensitively with patients who may have high levels of anxiety and aggression
  • Capacity to concentrate for considerable periods of time during assessment and management of patients and be expected to respond immediately to interruptions
  • Able to lead and motivate a team
  • Able to work collaboratively within a team
  • Able to work independently
  • Committed to personal and team development
  • Able to work with others and pass on skills and knowledge
  • Able to maintain judgement under pressure
  • Able to maintain motivation, drive and enthusiasm
  • Confident
  • Willingness and ability to work across different sites and travel to alternative sites and across the community as required
  • Ability to embrace our Culture, Values and Signature Behaviours:
  • (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together)

Experience

Essential

  • Extensive experience at Band 6 level in Musculoskeletal Physiotherapy
  • Previous line management experience
  • Clinical supervision skills

Desirable

  • Experience at Band 7 level
  • Clinical educators course / Experience in leading students in clinical education
Person Specification

Qualifications

Essential

  • Diploma / Degree in Physiotherapy.
  • Registration with HCPC
  • Evidence of relevant post graduate courses / CPD
  • Have or working towards relevant MSc or evidence of academic / intellectual level equivalent to MSc level/ or relevant experience

Desirable

  • Relevant validated clinical courses
  • Leadership experience

Skills and Knowledge

Essential

  • Good knowledge of musculoskeletal physiotherapy
  • Forward thinking
  • Excellent interpersonal skills
  • Self-directed learning
  • Ability to work independently
  • Ability to pass on skills / knowledge to others within both formal and informal environments
  • Presentation skills
  • Critical appraisal experience

Desirable

  • Audit
  • Research

Personal Attributes

Essential

  • Physical capacity to deal with moderate physical effort on a daily basis
  • Physical and mental capacity to deal sensitively with patients who may have high levels of anxiety and aggression
  • Capacity to concentrate for considerable periods of time during assessment and management of patients and be expected to respond immediately to interruptions
  • Able to lead and motivate a team
  • Able to work collaboratively within a team
  • Able to work independently
  • Committed to personal and team development
  • Able to work with others and pass on skills and knowledge
  • Able to maintain judgement under pressure
  • Able to maintain motivation, drive and enthusiasm
  • Confident
  • Willingness and ability to work across different sites and travel to alternative sites and across the community as required
  • Ability to embrace our Culture, Values and Signature Behaviours:
  • (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together)

Experience

Essential

  • Extensive experience at Band 6 level in Musculoskeletal Physiotherapy
  • Previous line management experience
  • Clinical supervision skills

Desirable

  • Experience at Band 7 level
  • Clinical educators course / Experience in leading students in clinical education

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Coast Community Healthcare CIC

Address

The Joseph Kittle Centre

Hemsby Road

Great Yarmouth

Norfolk

NR29 4QG


Employer's website

https://www.ecch.org/ (Opens in a new tab)


Employer details

Employer name

East Coast Community Healthcare CIC

Address

The Joseph Kittle Centre

Hemsby Road

Great Yarmouth

Norfolk

NR29 4QG


Employer's website

https://www.ecch.org/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

MSK Operational Lead

Emma Beard

Emma.Beard@ecchcic.nhs.uk

01493809977

Details

Date posted

09 June 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

B9849-063-25

Job locations

The Joseph Kittle Centre

Hemsby Road

Great Yarmouth

Norfolk

NR29 4QG


Supporting documents

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