Job summary
Due to East Coast Community Healthcares continued growth an exciting opportunity for a proactive and enthusiastic individual to join our busy Contracts & Procurement Team has become available. As Contracts Manager, you will have the chance to make a real difference to our staff and patients by providing comprehensive specialist Contract support across the Corporate Services Teams.
The role of Contracts Manager will be interesting and varied providing an efficient, confidential, and friendly communication to ECCH employees, external contractors and the wider Commercial Development team. With good support from your colleagues your focus will be on providing administrative support for our Team, assisting in the maintenance of Contractual documentation and Procurement processes as well as maintenance of the Contracts database and Contract Monitoring functions across the organisation. The post-holder will have demonstrable skills in a number of areas such as contracts management, knowledge of basic Contract Law, NHS Procurement processes, business development and knowledge of electronic database and finance systems. The post-holder will demonstrate ECCH's core values as well as an excellent standard of communication in all formats, and will ideally be educated to degree level.
For information about the role please email Leverne Rose, Head of Contracts & Procurement at leverne.rose@ecchcic.nhs.uk
Main duties of the job
General Responsibilities
Provide general Contract management function
Update the action log and ensure actions are completed following Contract Review Meetings (CRM)
Monitor the Contracting mail inbox on a daily basis
Maintain existing databases and recording systems to ensure key information is retained correctly and due to the legal nature of Contracts and Procurement processes, this must be accurate and timely
Generate necessary associated documentation, ensuring absolute accuracy and confidentiality is maintained
Processing incoming and outgoing hard-copy post as required
Format various documentation , including spreadsheets, database information and Contract documentation
Assist with diary management, arrange meetings and follow-up actions with both internal and external stakeholders
Chair Contract Review meetings
Prepare accurate reports and manipulate data to present in a format suitable for a wider audience/colleagues/commissioners
Update and maintain the electronic Contracts folders and secure Contracts cabinet documents
About us
ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.
We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website atwww.ecch.org. We are a social enterprise and staff owned Organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.
At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.
Job description
Job responsibilities
Accountable for the continual improvement and
maintenance of the organisations income contract register to ensure it is up
to date and accurate. Accountable for an annual audit of the register and the
implementation of any recommendations/updates. Accountable for keeping the
departments contracting procedures up to date.
Within the designated contract portfolio, the
post-holder will have a good working knowledge and understanding of the latest
national NHS guidance on CQUIN, and the schemes in detail. They will liaise with the organisations
CQUIN Co-ordinator to ensure that contractual responsibilities are met and
maximum target income is achieved. The post-holder will be responsible for
negotiating any changes required to CQUIN schemes, and managing any subsequent
sub-contracts to support delivery of CQUIN.
Identify opportunities for increased income, reduced
expenditure or improved contractual compliance through improved information
flow or data collection/capture. Write these up into procedural documents to
become business as usual and generate an income flow/cost saving.
Undertake due diligence processes on contracts, making
recommendations to the Associate Director - Commercial Development to manage
and assess the financial risk to the organisation. This requires attention to
detail, the ability to multi-task and maintain a high standard of work under
pressure.
Provide first line support for Fact Finder
investigations that come into the contract team regarding services, e.g. how
services are commissioned, funded (block or cost & volume), location,
price, type of contract, performance, currency etc. The post-holder will
summarise the facts found and report to the enquirer to inform the next steps.
This requires a logical approach and analysis of all information researched.
Support the operational teams with implementation of
contractual requirements e.g. service developments, quality and performance
monitoring and reporting. This requires the post-holder to explain the
operational implications of a complex contract to operational staff and respond
to commissioner queries in regard to implementation of these policies.
Lead the process of investigating contractual data
queries from commissioners and prepare the response for the Associate Director -
Commercial Development to review and approve as appropriate. Collate and
analyse information to support any other ad-hoc formal contractual queries.
Responsible for the negotiation, renewal and routine
management of a number of income and expenditure contracts, seeking advice from
the Associate Director - Commercial Development on matters for escalation.
Responsible for researching and preparing service specifications, price uplifts
and policies.
Responsible for seeking advice on contractual matters
from the organisations legal advisors as required.
Responsible for the management and maintenance of the
organisations commercial insurance policies.
Representing the Commercial Support Team at
business/service planning events
Deputising for the Associate Director - Commercial
Development as appropriate in their absence.
All roles
within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our
Values and Signature Behaviours in the care and service they provide to
patients, service users, stakeholders and colleagues. All members of staff
should consider these as an essential part of their job role.
Our Values outline the core behaviours that we
can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
Underpinning our Values are our Signature
Behaviours which highlight by taking the right actions we continue to build a
strong culture. Our four Signature
Behaviours are: Compassion
- We Listen, We Learn,
We Lead| Action - My
Accountability, My Responsibility | Respect - Respect
Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Job description
Job responsibilities
Accountable for the continual improvement and
maintenance of the organisations income contract register to ensure it is up
to date and accurate. Accountable for an annual audit of the register and the
implementation of any recommendations/updates. Accountable for keeping the
departments contracting procedures up to date.
Within the designated contract portfolio, the
post-holder will have a good working knowledge and understanding of the latest
national NHS guidance on CQUIN, and the schemes in detail. They will liaise with the organisations
CQUIN Co-ordinator to ensure that contractual responsibilities are met and
maximum target income is achieved. The post-holder will be responsible for
negotiating any changes required to CQUIN schemes, and managing any subsequent
sub-contracts to support delivery of CQUIN.
Identify opportunities for increased income, reduced
expenditure or improved contractual compliance through improved information
flow or data collection/capture. Write these up into procedural documents to
become business as usual and generate an income flow/cost saving.
Undertake due diligence processes on contracts, making
recommendations to the Associate Director - Commercial Development to manage
and assess the financial risk to the organisation. This requires attention to
detail, the ability to multi-task and maintain a high standard of work under
pressure.
Provide first line support for Fact Finder
investigations that come into the contract team regarding services, e.g. how
services are commissioned, funded (block or cost & volume), location,
price, type of contract, performance, currency etc. The post-holder will
summarise the facts found and report to the enquirer to inform the next steps.
This requires a logical approach and analysis of all information researched.
Support the operational teams with implementation of
contractual requirements e.g. service developments, quality and performance
monitoring and reporting. This requires the post-holder to explain the
operational implications of a complex contract to operational staff and respond
to commissioner queries in regard to implementation of these policies.
Lead the process of investigating contractual data
queries from commissioners and prepare the response for the Associate Director -
Commercial Development to review and approve as appropriate. Collate and
analyse information to support any other ad-hoc formal contractual queries.
Responsible for the negotiation, renewal and routine
management of a number of income and expenditure contracts, seeking advice from
the Associate Director - Commercial Development on matters for escalation.
Responsible for researching and preparing service specifications, price uplifts
and policies.
Responsible for seeking advice on contractual matters
from the organisations legal advisors as required.
Responsible for the management and maintenance of the
organisations commercial insurance policies.
Representing the Commercial Support Team at
business/service planning events
Deputising for the Associate Director - Commercial
Development as appropriate in their absence.
All roles
within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our
Values and Signature Behaviours in the care and service they provide to
patients, service users, stakeholders and colleagues. All members of staff
should consider these as an essential part of their job role.
Our Values outline the core behaviours that we
can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
Underpinning our Values are our Signature
Behaviours which highlight by taking the right actions we continue to build a
strong culture. Our four Signature
Behaviours are: Compassion
- We Listen, We Learn,
We Lead| Action - My
Accountability, My Responsibility | Respect - Respect
Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Person Specification
Personal Attributes
Essential
- Courteous and respectful with a developed customer service ethos
- Assertive with the ability to challenge decisions appropriately
- Proactive approach and responsive to client queries
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
Skills and Knowledge
Essential
- Demonstrable negotiation skills and decision making responsibility
- Credible communicator with a range of stakeholders both inside and out with the organisation at all levels
- Well-developed organisation skills, the ability to multi-task and work under pressure to meet challenging deadlines.
- Ability to analyse and interpret information and data to support decision making.
- Awareness of the important of confidentiality and professionalism at all times
- Accuracy and attention to detail at all times.
Qualifications
Essential
- Degree level education or equivalent experience with developed knowledge or experience in contracting and procurement of services
Desirable
- Project management experience
- Formal procurement qualification or working towards
Experience
Essential
- Sound knowledge and understanding of NHS standard contracts and all associated requirements e.g. CQUIN
- Experience of written communication to a high standard and responding to legally binding correspondence
- Experienced user of Microsoft Office for the presentation, analysis and manipulation of data
- Experience of supporting service developments, quality improvement or cost improvement projects
- Accountable for owning and maintaining a contracts database and related procedures up to date as a source of corporate information
Desirable
- Experience of being a provider or commissioner in a health setting
Person Specification
Personal Attributes
Essential
- Courteous and respectful with a developed customer service ethos
- Assertive with the ability to challenge decisions appropriately
- Proactive approach and responsive to client queries
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
Skills and Knowledge
Essential
- Demonstrable negotiation skills and decision making responsibility
- Credible communicator with a range of stakeholders both inside and out with the organisation at all levels
- Well-developed organisation skills, the ability to multi-task and work under pressure to meet challenging deadlines.
- Ability to analyse and interpret information and data to support decision making.
- Awareness of the important of confidentiality and professionalism at all times
- Accuracy and attention to detail at all times.
Qualifications
Essential
- Degree level education or equivalent experience with developed knowledge or experience in contracting and procurement of services
Desirable
- Project management experience
- Formal procurement qualification or working towards
Experience
Essential
- Sound knowledge and understanding of NHS standard contracts and all associated requirements e.g. CQUIN
- Experience of written communication to a high standard and responding to legally binding correspondence
- Experienced user of Microsoft Office for the presentation, analysis and manipulation of data
- Experience of supporting service developments, quality improvement or cost improvement projects
- Accountable for owning and maintaining a contracts database and related procedures up to date as a source of corporate information
Desirable
- Experience of being a provider or commissioner in a health setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
