East Coast Community Healthcare CIC

Clinical Support Worker

The closing date is 18 June 2025

Job summary

Are you passionate about supporting patients in regaining independence or receiving compassionate end-of-life care? Do you want to grow your skills in a collaborative, multidisciplinary environment? If so, we'd love to hear from you.

Our nurse and therapist led Intermediate Care Unit offers a rewarding setting, focused on rehabilitation and reablement, with six Specialist Palliative Care inpatient beds. We use a team nursing and therapy approach, delivering person-centered care, with support workers working directly alongside qualified nurses or therapists in a collaborative environment.

This Band 3 role is ideal for experienced support staff. If you are less experienced, you can start as a Band 2 Rehabilitation Support Worker or Healthcare Assistant, with a clear development pathway to progress to Band 3 through training and supervised practice.

We're looking for committed, compassionate individuals who want to make a meaningful impact every day.

Please note: This is a 24/7 service and requires availability for nights, weekends, and bank holidays.

Main duties of the job

The post holder will be part of a dedicated team of support workers trained in a range of essential clinical and care skills. Working under the supervision of registered professionals, they will provide direct, hands-on care and contribute to delivering high-quality, person-centred care that supports both rehabilitation and end-of-life needs.

You will play an active role in helping patients regain independence, as well as providing comfort and support in the final stages of life. You will be expected to deliver delegated care and clinical interventions in line with your training and competencies.

Core clinical skills will include (but are not limited to):

Pressure ulcer prevention and management

Wound care

Catheter care and bladder scanning

Venepuncture

Recording clinical observations, including NEWS2 and blood glucose testing

Supporting physiotherapy and occupational therapy programmes within your scope of practice

This is a hands-on physical role ideal for individuals with a compassionate nature and a proactive approach to learning and development.

About us

ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.

We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.

At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.

The Unit presently comprises of 20 intermediate care beds delivering rehabilitation and 6 Specialist Palliative Care (SPC) beds in a purpose designed setting. For our intermediate care patients our aims are to reduce acute hospital admission and facilitate early discharge by utilising the skills of the multidisciplinary team of nurses and therapists. For the SPC patients we aim to provide holistic symptom management and end of life care.

We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.

Date posted

04 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,624 to £25,674 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

B9849-058-25

Job locations

Beccles Hospital

St. Marys Road

Beccles

Suffolk

NR34 9NQ

Job description

Job responsibilities

Contribute to, support, and promote ECCHs, strategic direction, values, and culture in relation toproactive and reactive services.

Communicate effectively with patients, relatives and carers, respecting patient confidentiality with

privacy and respect for diverse cultural backgrounds and requirements.

Participate in one-to-one meetings/clinical supervision within team as required.

Participate in the learning environment.

Contribute to the clinical governance agenda through participation in clinical audit when required.

Contribute to an environment conducive to effective working, respecting, and supporting thedelivery of high-quality clinical services.

Contribute to change and innovation within the team.

Work as part of the multidisciplinary to deliver delegated proactive interventions including reablement and conducting therapy exercises.

Support therapy staff with access/discharge home visits.

Support therapy staff to deliver various activities to aid functional ability e.g. group exercises, games, and puzzles to improve manual dexterity and memory.

Work in partnership with senior members of the team and ensure the care provided is of high quality.

Work with patients towards self-care and independence.

Work to support families and carers. Be aware of the effects of illness on the family.

Enable individuals and their families to express their feelings and preferences and take appropriateaction.

Work as part of the multidisciplinary team to deliver supportive care to patients approaching end oflife.

To promote effective communication between patients, families, and carers to include participation in all decision making related to their care.

Follow an agreed care plan offering a range of clinical activities to ensure best practice is delivered.

Undertake personal care activities of daily living with patients.

Support and deliver aspects of activities of daily living. To include management of dietary and fluidintake, toenail care, management of continence, assisting with toileting programmes, includinguse of sheaths, catheters, and continence pads.

Take, Record and Report (if outside of normal parameters) Blood Pressure, Respiration, Oxygen Saturation and Pulse rate as may be necessary using NEWS2. (National Early Warning System 2 Observation chart).

Undertake observations of skin assessments, continence, nutrition, and report back to senior colleagues.

Undertake urinalysis, including collecting urine sample as directed, reporting any concerns regarding urination.

Be able to participate in simple wound care, skin tear pathway, venepuncture, or collection of specimens.

Participate in Health Education/training for patients, families, and carers.

Engage in personal development; maintain competence, knowledge, and skills commensurate with role.

Be accountable for practice taking every reasonable opportunity to sustain and improve knowledge and competence.

Provide information as required to complete outcome measures on admission and discharge.

Maintain legible, accurate and contemporaneous patient records in accordance with ECCH Policy.

Report any changes in patients condition to a registered Health Care Professional.

Take responsibility for the safe use of clinical equipment.

Contribute to the effective use of resources.

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders, and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.