Executive Director of Quality and People

Job description

Job responsibilities

Strategic

Work with Leadership Team colleagues to develop and maintain effective working arrangements with neighbouring organisations in the local health community, including commissioners and providers of health care services.

Responsible for ensuring robust systems and process are in place within their respective areas and across the ECCH to ensure that integrated governance processes are effectively implemented.

Ensure the Leadership Team and Board of Directors are kept informed of strategies, actions taken and any significant issues or risks in a timely manner.

Contribute to developing the strategic direction of ECCH.

Championing the Staff Survey, and other staff opinion reviews, and developing mechanisms for staff/shareholders to be involved in decision making. Empowered to make changes in the best interests of service users.

Oversee the provision of a comprehensive and high-quality Occupational Health Service, ensuring its perceived and demonstrable value to both staff and management.

Contribute to the development of performance reporting and indicators that can be triangulated with other organisational performance metrics.

Review and evaluation of services in line with national and local strategy.

Influence the development of bespoke programmes of education working with HEIs and NHS England.

Professional Leadership

Collaborate with the Head of HR to recruit, retain, and develop a high-quality, professional, and skilled workforce, aligning with the organisation's strategic goals and values.

Responsible for supporting collaborations across professions.

Enabling leadership and involvement to support the sustainability of the organisation.

Ensure appropriate and safe clinical performance in all areas of patient care.

Maintain clinical and quality strategies within the organisation, ensuring coherence with national and local strategies.

Foster a culture within clinical services that values continuing professional development and strives for excellence in the delivering of patient care within ECCH.

Actively contribute towards the leadership of the organisation, ensuring equality of access and that all services are focused on a quality experience for people using our services and of high-quality optimising utilisation of human, financial and other resources.

Lead on the development, forecast and maintenance of workforce and succession plans.

Work with professional leads to identify and implement opportunities to improve patient care through workforce modernisation, e.g. introducing new clinical roles or implementing new responsibilities into existing roles.

Be a visible role model to develop and empower leaders within clinical services.

Lead and facilitate the development of research and its application to practice across all professions.

Responsibility for ensuring the nursing workforce has the necessary competence and registration.

Ensure the maintenance of professional standards of care within the Codes of Professional Practice.

Advise the Board of Directors, Leadership Team, and managers on professional clinical issues, including the changing opportunities for professional roles and responsibilities.

Quality & Assurance

Lead the organisations quality and clinical governance arrangements and strengthen safety and risk management practices across ECCH.

Ensure a safe infrastructure and environment for patients, visitors, students and staff by ensuring that effective Risk Management strategy, systems and processes operate across ECCH.

Ensure that procedures are in place for all professional groups to identify and remedy areas of performance that require development.

Manage clinical safety monitoring and clinical audit and effectiveness.

Evaluating workforce effectiveness, carrying out audits as appropriate.

Provide leadership for the organisations delivery of quality improvement and ensure quality improvement supports the organisations vision and delivery of objectives.

Oversee the implementation and adherence to health and safety policies, ensuring alignment with regulatory requirements and coordinating the organisation's response to safety notices and bulletins.

Lead the development of a Quality Account for the organisation.

Develop and promote an open and fair culture to ensure that incident reporting is encouraged and lessons are learnt, focusing on corrective action and closing the loop.

Responsible for ensuring ECCH registration requirements with the CQC are fulfilled and maintained, ensuring close collaboration with Business Units/Directorates and that monitoring arrangements are in place.

Ensure ECCH operates robust arrangements to monitor the implementation of national standards, such as NHS Resolution standards and NICE guidance.

Be responsible for the Infection Control Team within the organisation and oversee the implementation of local infection control policies.

Work with the Head of HR on the development of workforce strategies that enhances job satisfaction and career development for all clinical staff.

Represent ECCH at regional and national levels on professional non-medical, clinical and corporate issues, developing partnerships, sharing best practice and integrating this knowledge within the organisation.

Workforce, Education & Training

Responsible for workforce strategy, leadership, and development across the whole organisation.

Ensure that ECCH meets its responsibilities to provide clinical experience and mentor support for pre- and post-registration nurses and allied health professionals education in line with local and national requirements.

In liaison with other non-medical professional leads and the training department determine the Continuing Professional Development (CPD) needs of the non-medical clinical workforce through effective appraisal systems.

Commission pre- and post-registration education for all non-medical Healthcare professions.

Maintaining up to date analysis of national workforce developments and contributing to future regional national workforce developments.

Collaborate with the Head of HR to provide management and supervision for the training department, overseeing internal mandatory training, clinical training, and CPD processes.

Ensure that effective collaboration and negotiations support the organisations clinical strategy with both commissioners and providers of education.

Drive strategic performance appraisal processes in collaboration with HR to foster continuous improvement and accountability.

Safeguarding

Establish a culture of listening to and engaging in dialogue with vulnerable adults, carers, children, and families including seeking views in ways appropriate to their age and understanding - and taking these views into account in individual cases and the establishment and development of services.

Ensure all members of staff clearly understand the organisations responsibilities for safeguarding and are appropriately trained.

Maintain and develop good inter-agency and multi-disciplinary working, including arrangements for sharing information.

Handle allegations about members of staff effectively and maintain a culture that enables safeguarding issues to be addressed. This includes ensuring staff are able to safely raise concerns about poor practice or unacceptable behaviours.

Ensure that services to vulnerable adults, children and families are safe and accessible.

Monitor performance and the quality of safeguarding services.

Managerial

Provide line management for direct reports, addressing performance-related issues and conducting individual performance appraisals and personal development plans in accordance with company policy.

Manage a budget and be an authorised signatory.

To participate in the on-call rota.

Values and Signature Behaviours

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

• Educated to masters level
• Qualified and registered Nurse or Allied Health Professional with experience of operating at Board level
• Recognised management qualification
• Evidence of strong and recent commitment to continuing personal development demonstrated by a well-developed personal development plan
• Awareness of local and national health policy

Desirable

• HR/Leadership qualification
• Research qualification

Experience

Essential

• Substantial senior management experience and achievement at operational level
• Evidence of significant achievement in strategic level projects or work streams
• Experience of research and clinical audit
• A good understanding of patient safety and patient experience
• Ability to manage self and exhibit personal skills including self-awareness, self-management, and drive for improvement
• Ability to provide and set direction including analytical scope, usage of evidence to develop options, creativity of approach
• Ability to constructively challenge poor practice
• Ability to demonstrate the achievement of results across a broad range of key outcomes, always maintaining service user focus and personal high integrity

Skills and Knowledge

Essential

• Insight and understanding of current issues within the health and social care system and the impacts on care
• Ability to facilitate change, including the deployment of techniques to implement modernisation, manage risk and lead and influence service development
• Significant experience within a senior role demonstrable capability and capacity for clinical service management at a senior level
• Knowledge of the governance agenda and role of CQC, and other professional and regulatory bodies
• Understanding of the professional educational system and processes
• Knowledge of performance management systems
• Understanding of strategic planning including track record of managing: clinical governance,
• patient experience, staff, financial, performance and change
• Credible with others when challenging around the quality of care

Desirable

• Understanding of primary care

Personal Attributes

Essential

• Excellent communication skills
• Excellent negotiating and motivational skills
• Ability to develop effective relationships with senior personnel of other organisations
• Ability to challenge appropriately
• Team player
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required
• Ability to embrace our Culture, Values and Signature Behaviours: (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Hamilton House

Battery Green Road

Lowestoft

Suffolk

NR32 1DE

Employer's website

https://www.ecch.org/ (Opens in a new tab)