Complex Case Pathway Coordinator

Job description

Job responsibilities

The post holder will:

• Coordinate self-neglect cases managed through the application of the Complex Case Pathway/ Framework.

• Act as a point of contact, proactively developing strong working relationships with key stakeholders across the local health and social care system, signposting to the Complex Case Pathway.

• Support the first agency identifying self-neglect, raising awareness of the most appropriate and proportionate options available to respond to such cases.

• Facilitate Complex Case Pathway meetings, demonstrating excellent planning, communication, and engagement. This includes scheduling all Complex Case Pathway Meetings; managing agenda items, circulating the relevant papers/ information to MDT members in advance, writing and circulating minutes.

• Collate and disseminate learning and multi-agency action plans arising from self-neglect cases raised through the pathway, to a high standard and in a timely manner.

• Share information in line with legislation, statutory guidance and local protocols.

• Support the making of onward referrals as appropriate, thereby improving patient care and outcomes.

• Utilise strong communication skills, in line with the target audience (patients/ stakeholders/ board level/ large groups) and as appropriate when managing sensitive, difficult and distressing information/ situations.

• Contribute to the design and delivery of awareness training across the local health system, improving the confidence of staff to deal with patients displaying self-neglect in a safe and empathetic way.

• Utilise sound knowledge of the Mental Capacity Act, ensuring its principles are applied with an appropriate balance between managing risk and protection from harm.

• Act as a point of escalation should barriers in health and social care systems be encountered that cannot be resolved at local level.

• Responsible for the collation, analysis, validation and on-going reporting of data and performance reports, presenting data in various formats, to satisfy both internal and external requirements.

• Use analytical skills to identify data quality concerns and use professional judgement to determine ways to address these, escalating such matters when appropriate.

• At contract end period produce a closing report including trends, issues, lessons learnt and place-based recommendations for the improvement in the multi-agency response to self-neglect cases.

• Monitor and improve the standard of service delivery via the implementation of clinical governance procedures such as audit and the development of protocols.

• Identify and implement improvements to business support and routine reporting arrangements, ensuring consistency, efficiency, and effectiveness.

• Develop and/ or input into business plans, securing the necessary information to inform transformation and sustainable change, supporting the ongoing improvement of service delivery for patients who self-neglect.

• Have a strong knowledge of IT systems, including EMIS and Radar, to enable patient research, documentation and successful reporting.

• Ensure all recorded information is accurate, up to date, factual and in line with current entry coding guidance.

• Undertake duties in an autonomous manner, with tasks prioritised and advice sought from the relevant professional lead as appropriate.

• Work using discretion, judgement and critical analysis skills for example, managing emails and taking appropriate action.

• Manage different Complex Case Pathway cases concurrently, safely and effectively.

• Travel borough wide, as necessary.

For further details regarding the role please read the attached Job description & Person specification.

Person Specification

Qualifications

Essential

• Relevant Diploma OR equivalent experience

Desirable

• Registration/ previous registration with a professional body
• Previous clinical experience in community healthcare/ NHS

Information Technology

Essential

• IT literacy including use of iPads, iPhones & Laptops
• A range of IT skills including Microsoft Office (Word, Excel & Powerpoint) and EMIS

Specific Skills

Essential

• Excellent communication skills (verbal & written) with the ability to persuade and influence
• Able to communicate complex and sensitive information effectively to different stakeholders
• Capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
• Ability to work collaboratively with a range of stakeholders
• Ability to accept appropriate degree of responsibility and recognise boundaries of role
• Ability to build positive relationships across different organisational boundaries and influence a range of stakeholders
• Ability to travel across the borough to liaise with professional staff
• Sound knowledge of the Mental Capacity Act

Desirable

• Experience of working in a role with similar responsibilities
• Experience of giving presentations/ delivering training to a wide variety of audiences
• Experience in communications and stakeholder engagement/ management

Experience

Essential

• Previous experience of working in a health or social care setting, or another appropriate public sector role that has directly transferrable skills
• A comprehensive knowledge and understanding of health, social care and safeguarding terminology
• Sound knowledge and significant experience of Safeguarding Practice, specifically self-neglect
• Experience of carrying out reviews/ audits to improve service delivery and patient care

Desirable

• Experience of working in the community/ NHS

Personal Qualities

Essential

• Knowledge of our business
• Committed to and demonstrates Bromley Healthcare values
• Committed to improving services, with an ability to monitor and evaluate service delivery
• Independent thinker with demonstrated good judgement, problem-solving and analytical skills
• Ability to analyse and interpret information, preempt and evaluate issues, and recommend and appropriate course of action to address the issues

Desirable

• Ability to anticipate stakeholder needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bromley Healthcare CIC

Address

Orpington College

72 Blenheim Road

Orpington

BR6 0TE

Employer's website

http://www.bromleyhealthcare.org.uk/ (Opens in a new tab)