Job summary
Locality Administrator - Bexley 0 to 19,
£26,696 per annum inc HCAS pa pro rata
We are seeking a locality administrator with good customer service skills, an eye for detail and confidence in using IT systems. The postholder will support both School Nursing and Health Visiting teams
Interviews to be held around 16th May
Main duties of the job
The post holder will be responsible for providing a high level of customer service and local administrative support within the school nursing team and as part of the Bexley 0-19 Children's Public Health Service.
Post holders will be required to liaise with service users and service representatives, healthcare professionals and other colleagues on a daily basis dealing with a variety of standard administrative tasks. For more information, please see job description.
About us
Bromley Healthcare is a community interest company providing a wide range of services including community nursing services such as district nursing, health visiting to specialist nurses, as well as therapy services for children, young people and adults. Salary is dependant on NHS experience and current banding/pay point. Excellent benefits package available including various pension schemes, discounted gym membership, cycle to work scheme, discounted electronics, access to EAP, high street discounts, Blue Light Card eligibility, opportunity to apply for low interest personal loans and an excellent lease car scheme and we are constantly looking to expand our staff benefits. We are passionate about caring for our service users, and their family and friends, as well as the wellbeing of our colleagues.
Job description
Job responsibilities
General administration within the service, including but not limited to:
- Providing quality customer care on redirected calls/emails and to communicate these to the relevant services in a timely, helpful and pleasant manner.
- Communicate effectively with Bexley Primary and Secondary schools/ academies to book termly profile meetings.
- Upload data from profile meetings and school year questionnaires to school screener.
- Support with the administration of referrals to ophthalmology, audiology and weight management service
- Manage enquiries effectively and sensitively, taking action where necessary and escalating if required in line with Bromley Healthcare policies, procedures and guidance.
- Receiving and distributing incoming mail and ensure outgoing mail is sent appropriately and in a timely manner.
- Monitor Bexley 0-19 Live Chat function during the service working hours.
- Sending out appointments to service users via text/email and facilitate any changes or additional needs as required in order to minimise DNA rates.
- Liaising with the CCC regarding referrals any queries and support the CCC during periods of annual leave and sickness where necessary.
- Undertaking general office duties as necessary, including filing, scanning, photocopying, taking notes of meetings, management and disposal of confidential information as part of an effective administration service.
- Accurately maintaining and keeping secure patient health and staff records/systems in line with policy and standard operating procedure, to ensue data quality, confidentiality and compliance with the Data Protection Act 2018.
- Triaging service users concerns or complaints in regard to service provision. Handling these sensitively and in line with the organisations process, procedure and policy and escalating concerns to ensure effective standards of patient service is provided.
- To utilise available information systems to find and confirm information or resolve queries. For example in regard to patient records, processes and procedures. The sourcing of products and services or contacts.
- Providing admin support as requested by the service.
- Booking appointments into Health Visitors diaries
- Coordinating annual equipment callibration
- Creating and discharging emis referrals
Job description
Job responsibilities
General administration within the service, including but not limited to:
- Providing quality customer care on redirected calls/emails and to communicate these to the relevant services in a timely, helpful and pleasant manner.
- Communicate effectively with Bexley Primary and Secondary schools/ academies to book termly profile meetings.
- Upload data from profile meetings and school year questionnaires to school screener.
- Support with the administration of referrals to ophthalmology, audiology and weight management service
- Manage enquiries effectively and sensitively, taking action where necessary and escalating if required in line with Bromley Healthcare policies, procedures and guidance.
- Receiving and distributing incoming mail and ensure outgoing mail is sent appropriately and in a timely manner.
- Monitor Bexley 0-19 Live Chat function during the service working hours.
- Sending out appointments to service users via text/email and facilitate any changes or additional needs as required in order to minimise DNA rates.
- Liaising with the CCC regarding referrals any queries and support the CCC during periods of annual leave and sickness where necessary.
- Undertaking general office duties as necessary, including filing, scanning, photocopying, taking notes of meetings, management and disposal of confidential information as part of an effective administration service.
- Accurately maintaining and keeping secure patient health and staff records/systems in line with policy and standard operating procedure, to ensue data quality, confidentiality and compliance with the Data Protection Act 2018.
- Triaging service users concerns or complaints in regard to service provision. Handling these sensitively and in line with the organisations process, procedure and policy and escalating concerns to ensure effective standards of patient service is provided.
- To utilise available information systems to find and confirm information or resolve queries. For example in regard to patient records, processes and procedures. The sourcing of products and services or contacts.
- Providing admin support as requested by the service.
- Booking appointments into Health Visitors diaries
- Coordinating annual equipment callibration
- Creating and discharging emis referrals
Person Specification
Qualifications
Essential
- Educated to GCSE Level or equivalent.
Desirable
- NVQ Level 3 Customer Services.
Skills
Essential
- Strong understanding of English language, both written and verbal
- Effective keyboard/IT skills, which include accurate recording skills.
- Strong communication and interpersonal skills written, face to face and over the telephone.
- Demonstrates clear understanding of the principles of confidentiality.
- Demonstrates problem solving skills using own judgement and initiative.
- Demonstrates a non- judgemental approach
- Ability to organise, plan and prioritise daily workload to meet deadlines.
Desirable
- Knowledge of the public health role of contemporary health visiting and school nursing.
Experience
Essential
- Experience of working in an administration post.
- Previous experience of working in a customer focused environment
- Previous exposure to dealing with confidential information
Desirable
- Currently working in an administration post.
- Experience of working in a community NHS environment.
- Experience of working with other agencies.
Personal Qualities
Essential
- Able to work under reassure and handle conflicting demands efficiently in a professional manner.
- Self-motivated and able to work on own initiative and work as part of a team.
Person Specification
Qualifications
Essential
- Educated to GCSE Level or equivalent.
Desirable
- NVQ Level 3 Customer Services.
Skills
Essential
- Strong understanding of English language, both written and verbal
- Effective keyboard/IT skills, which include accurate recording skills.
- Strong communication and interpersonal skills written, face to face and over the telephone.
- Demonstrates clear understanding of the principles of confidentiality.
- Demonstrates problem solving skills using own judgement and initiative.
- Demonstrates a non- judgemental approach
- Ability to organise, plan and prioritise daily workload to meet deadlines.
Desirable
- Knowledge of the public health role of contemporary health visiting and school nursing.
Experience
Essential
- Experience of working in an administration post.
- Previous experience of working in a customer focused environment
- Previous exposure to dealing with confidential information
Desirable
- Currently working in an administration post.
- Experience of working in a community NHS environment.
- Experience of working with other agencies.
Personal Qualities
Essential
- Able to work under reassure and handle conflicting demands efficiently in a professional manner.
- Self-motivated and able to work on own initiative and work as part of a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
