Job summary
Complex Case Pathway Coordinator - Band 5
£34,521 - £41,956 Inc HCAS Per annum pro rata
Fixed Term Contract - 12 Months
Part time - 22.5 hours per week (Over 3 days per week)
Acknowledging that single-agency coordination of multi-agency services around self-neglect cases is both challenging and resource intensive, the creation of a post for a Complex Case Pathway Coordinator seeks to support Health partners in Bromley in their response to self-neglect cases where the main cause of self-neglect relates to non-compliance with health interventions.
The Complex Case Coordinator role is funded by the South East London Integrated Care Board, but will sit in the Bromley Healthcare Safeguarding Service, with line management under the Adult Safeguarding Team.
A key element of this role, will be improving the response to complex self-neglect cases, through developing effective working relationships with Primary Care (GPs and Practice Staff), and other key professionals involved in the complex and diverse care of patients who are reluctant to engage with services.
Main duties of the job
The Complex Case Coordinator will lead in the coordination of self-neglect cases, which are being managed through the Complex Case Pathway/ Framework.
The role includes completing all administrative, information and organisational duties to ensure maximum outcomes from Complex Case Pathway meetings. The post-holder will be highly conscientious, organised, with excellent communication, planning and people skills in order to effectively manage the main duties and responsibilities set out below
https://nhs.sharepoint.com/:w:/r/sites/msteams_f8c28b/Shared%20Documents/Complex%20Case%20Pathway/CCP%20Coordinator/Complex%20Case%20Pathway%20Co-ord%20JD%20%26%20Spec%20v2%20June%202024.docx?d=wafea04f684d143938a222b19979ad138&csf=1&web=1&e=AiNo9l
About us
Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups.
Compensation is contingent upon NHS experience and current banding/pay point.
We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings.
Job description
Job responsibilities
For further details regarding the role please read the attached Job description & Person specification.
Job description
Job responsibilities
For further details regarding the role please read the attached Job description & Person specification.
Person Specification
Qualifications
Essential
- Relevant Diploma OR equivalent experience
Desirable
- Registration/ previous registration with a professional body
- Previous clinical experience in community healthcare/ NHS
Information Technology
Essential
- IT literacy including use of iPads, iPhones & Laptops
- A range of IT skills including Microsoft Office (Word, Excel & Powerpoint) and EMIS
Specific Skills
Essential
- Excellent communication skills (verbal & written) with the ability to persuade and influence
- Able to communicate complex and sensitive information effectively to different stakeholders
- Capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Ability to work collaboratively with a range of stakeholders
- Ability to accept appropriate degree of responsibility and recognise boundaries of role
- Ability to build positive relationships across different organisational boundaries and influence a range of stakeholders
- Ability to travel across the borough to liaise with professional staff
- Sound knowledge of the Mental Capacity Act
Desirable
- Experience of working in a role with similar responsibilities
- Experience of giving presentations/ delivering training to a wide variety of audiences
- Experience in communications and stakeholder engagement/ management
Experience
Essential
- Previous experience of working in a health or social care setting, or another appropriate public sector role that has directly transferrable skills
- A comprehensive knowledge and understanding of health, social care and safeguarding terminology
- Sound knowledge and significant experience of Safeguarding Practice, specifically self-neglect
- Experience of carrying out reviews/ audits to improve service delivery and patient care
Desirable
- Experience of working in the community/ NHS
Personal Qualities
Essential
- Knowledge of our business
- Committed to and demonstrates Bromley Healthcare values
- Committed to improving services, with an ability to monitor and evaluate service delivery
- Independent thinker with demonstrated good judgement, problem-solving and analytical skills
- Ability to analyse and interpret information, preempt and evaluate issues, and recommend and appropriate course of action to address the issues
Desirable
- Ability to anticipate stakeholder needs
Person Specification
Qualifications
Essential
- Relevant Diploma OR equivalent experience
Desirable
- Registration/ previous registration with a professional body
- Previous clinical experience in community healthcare/ NHS
Information Technology
Essential
- IT literacy including use of iPads, iPhones & Laptops
- A range of IT skills including Microsoft Office (Word, Excel & Powerpoint) and EMIS
Specific Skills
Essential
- Excellent communication skills (verbal & written) with the ability to persuade and influence
- Able to communicate complex and sensitive information effectively to different stakeholders
- Capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Ability to work collaboratively with a range of stakeholders
- Ability to accept appropriate degree of responsibility and recognise boundaries of role
- Ability to build positive relationships across different organisational boundaries and influence a range of stakeholders
- Ability to travel across the borough to liaise with professional staff
- Sound knowledge of the Mental Capacity Act
Desirable
- Experience of working in a role with similar responsibilities
- Experience of giving presentations/ delivering training to a wide variety of audiences
- Experience in communications and stakeholder engagement/ management
Experience
Essential
- Previous experience of working in a health or social care setting, or another appropriate public sector role that has directly transferrable skills
- A comprehensive knowledge and understanding of health, social care and safeguarding terminology
- Sound knowledge and significant experience of Safeguarding Practice, specifically self-neglect
- Experience of carrying out reviews/ audits to improve service delivery and patient care
Desirable
- Experience of working in the community/ NHS
Personal Qualities
Essential
- Knowledge of our business
- Committed to and demonstrates Bromley Healthcare values
- Committed to improving services, with an ability to monitor and evaluate service delivery
- Independent thinker with demonstrated good judgement, problem-solving and analytical skills
- Ability to analyse and interpret information, preempt and evaluate issues, and recommend and appropriate course of action to address the issues
Desirable
- Ability to anticipate stakeholder needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
