Head of Performance

Job description

Job responsibilities

• Oversee and provide leadership for the provision of performance information for the organisation, ensuring that it is accessible, timely, accurate, relevant and trusted. This includes mandatory/statutory returns, activity and contracting returns, formal internal performance reports, operational performance information and data as well as ad hoc information needs. This function should ensure there is insightful analysis of data to inform business decisions as well as safety netting to identify patient safety or performance risks.
• To own the Performance Framework Policy for the organisation and monitor adherence by all colleagues. This will be incorporate liaison with the Triumvirate of Divisional Directors, Heads of Nursing / AHPs and Clinical Directors as well as other staff.
• Responsible for working with colleagues in the Information and Transformation teams, as well as the Operational Care groups, to ensure that new pathways, ways of working and service changes are understood & supported. This may incorporate input to clinical template build, review of clinical recording and review and testing of logic used for reporting and monitoring.
• To work with Information colleagues to maintain and update dataset matrices (via a formal approval process at Scrutiny meetings, where required) to ensure that the suite of Performance reports on the Business Intelligence dashboard are relevant and up to date.
• Develop a strong understanding of the service provision both within and outside the organisation. Communicates any changes in reporting requirements to relevant colleagues inside the organisation in a clear and coherent manner.
• Responsible for monitoring key performance dashboards and analysing key data sets against targets/KPIs to give an understanding of Performance delivery across the organisation.
• Ensuring that complex data used across the organisation is accurate & complete.
• Ensuring that all services work collaboratively to take ownership for the provision of complete & accurate data on a timely basis for reporting.

Performance

• Monitoring & evaluating highly complex data. Appraisal of performance exceptions and the impact upon delivery for each service.
• Ensuring that all performance exceptions across the organisation are known about, and have an action plan for recovery.
• Employing a range of statistical & analytical methods to provide actionable insight and an evidenced based approach in order to recommend opportunities, improvements and safety netting, including patient safety or organisational risks. Where an action plan is required, working with the Service Lead / General Managers & PMO Lead to ensure that these are monitored via a formal approach to delivery.
• Providing regular update reports on Action plans to the Associate Director of PMO, Performance & Planning, the Executive team and the Divisional Directors as required.
• The production and circulation of Divisional Performance Presentation packs covering key areas of achievement and exception to external stakeholders, Divisional Directors, Executive and Service leads, ahead of regular and ad hoc meetings.
• To attend and support discussion of Service performance achievements and exceptions, as well as ensuring that updates on action plans are provided by relevant colleagues, in such meetings.
• To perform deep dives as required, to ensure that data is being correctly recorded, extracted and interpreted, to support any areas of improvement or challenge.
• Working with internal colleagues as well as the NHS Benchmarking / other Benchmarking networks to collate and submit key metrics to national surveys for the purposes of understanding the quality and depth of service delivery by Bromley Healthcare.
• Interpret and respond as appropriate to information and highly complex numerical data obtained from local and national surveillance and benchmarking schemes.
• Disseminating the results & providing insights to key stakeholders within and external to the organisation (in conjunction with the Associate Director of PMO, Performance & Planning), taking into account existing KPIs and targets and resistance to change.
• Working with colleagues across Information, Transformation, Operational Care and Corporate areas, to ensure that new services, pathway changes, or new KPIs or reporting requirements are implemented coherently across the organisation. All such changes should be specified in detailed requirements, so that clinical templates can be created or amended in order to allow clinical teams to record relevant data and Information to report on such data. It will be the post holders responsibility to test, challenge and monitor resulting Performance reporting ensuring that it is accurate, timely and comprehensive
• Stating key areas of achievement and for improvement in a non-contentious manner to ensure that the key messages are easily understood and acted upon. This may include supporting the implementation of change to improve clinical practice, patient outcomes and experience.
• Review, interpret and advise on relevant national performance guidance to ensure new and emerging local and national performance priorities are incorporated in the Performance Framework.
• Working with colleagues across the organisation to deliver the Financial Productivity Programme. This will include clear action plan development, financial KPI and target establishment, monitoring and delivery within agreed timeframes.
• Responsible for meeting targets for own role

Stakeholder Engagement

• Managing a range of colleagues via a matrix structure to ensure the delivery of the performance function, including recovery of areas of under-performance. The matrix consists of General Managers, Assistant General Managers, Digital, HR, Recruitment, Learning & Development and Finance partners, as well as others.
• The role will include arranging and leading and presenting at workshops and meetings to ensure the delivery of the Performance objectives.
• Supporting effective partnerships and networks with key stakeholders within and outside the organisation, including attending meetings with internal & external stakeholders as required.
• Acting as a delegate for the Associate Director of PMO, Performance & Planning as required, at Divisional, Executive & Board meetings.
• Responsible for education & training of stakeholders and colleagues on relevant subjects such as new reporting / performance requirements, updates to templates and KPIs. To provide ad hoc training to end users on Performance IT systems.
• Where necessary, attendance at the PMO Board to input into the prioritisation process for projects arising from performance exceptions and in exceptional circumstances will make offline representations to relevant Executive members, via the appropriate meetings, for reprioritisation to take account of new issues requiring resolution.
• To undertake research, audits and evaluations as required.

Person Specification

Information Technology

Essential

• oExpert Microsoft user, specifically in Excel, Powerpoint, MS Project, Visio, Word & Access
• oExpert knowledge of Qliksense or other Business Intelligence tools such as Tableau
• oKnowledge of clinical systems, such as EMIS, SOEL Health, BEST & IAPTus
• oConfident in the use of Statistical Process Control (SPC) methods
• oPredictive Analysis tools experience
• oKnowledge / experience of demand & capacity planning software
• oKnowledge of HR and Finance & workforce planning tools, such as ESR, Oracle & Malinko

Desirable

• oKnowledge / experience of PMO software

Knowledge & Experience

Essential

• oExtensive experience in performance reporting and the interpretation and analysis of data
• oExtensive experience of developing clear and concise performance reports and action plans, procedures and guidance documents
• oSignificant experience of analysing, investigating & interpreting multiple large and complex data sets
• oExperience of using statistical and analytical techniques to model trends and produce performance forecasts (eg demand and capacity planning, business case support, seasonality modelling)
• oExperience in producing statutory returns and adhering to performance monitoring framework requirements
• oExperience of working closely with commissioners/external stakeholders
• oGood track record of internal and external partnership working
• oExperience of managing a complex workload with often changing priorities
• oExperience of working in a performance or service management team or similar environment
• oExperience of supporting the development of operational delivery business models with data and analysis
• oProven history of successfully delivering training, including on systems, applications and reporting, to all levels, including the executive team
• oExperience of specifying requirements for BI dashboards.
• oExperience of end user testing of BI dashboards and of analysing and interpreting data from dashboards and reports.
• oExperience of working in an NHS environment
• oProject / Programme Management experience
• oExperience of interpreting regulatory policies and requirements
• oExcellent knowledge of NHS Statutory reporting, NHS data dictionary, NHS Information standards, NHS data flows and NHS performance reporting frameworks.

Desirable

• oExperience of change management
• oExperience of business auditing
• oCare Agency experience
• oExperience of MDS & CSDS data sets
• oExperience of Data Quality improvement initiatives
• oUnderstanding, knowledge and experience of using NHS activity data and performance management requirements, including the implementation of NHS Information standards to organisational operations.
• oUnderstanding of clinical concepts
• oAn understanding of the information flows between NHS organisations
• oKnowledge of NHS finance (revenue & cost models)

Qualifications & Training

Essential

• oA degree level qualification, in a business related subject with significant numerical component / Health Informatics or Information Management; or significant experience of using data and tools in order to monitor and interpret service delivery.
• oPost graduate qualification in Health Informatics or Information Management or MBA or equivalent experience
• oEvidence of Continuing Professional Development
• oManagement/Leadership qualification or evidence of appropriate level of experience and competence.
• oPrince2 or equivalent Project Management qualification

Desirable

• oCorporate or Information business analyst qualification or equivalent experience

Skills & Abilities

Essential

• oExcellent analytical skills required to interpret and communicate requirements for information collection and reporting
• oExcellent numeracy skills and an ability to use statistics appropriately
• oExcellent verbal, listening and written communication skills
• oAbility to effectively influence, persuade and negotiate with others, including those at senior level
• oStrong collaborative and facilitation skills; ability and enthusiasm for change
• oAbility to communicate complex business models to staff in a comprehensible way & that drives appropriate action
• oAbility to develop effective working relationships and demonstrate professional credibility with colleagues at all levels.
• oAble to deliver challenging information confidently and in a constructive manner
• oAbility to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives to timelines
• oProven problem solving skills
• oMeticulous attention to detail
• oAbility to manage change within area of responsibility
• oAbility to work within the boundaries of the role, escalating appropriately when required.
• oExcellent Leadership skills.

Personal Qualities

Essential

• oAbility to work under pressure and flexibly in a dynamic environment
• oAble to work individually and as part of a team
• oFlexible approach to meeting service & client needs
• oDetermined and self-motivated, with genuine interest in data, performance and service improvement
• oAble to work effectively in a complex multi professional environment
• oDemonstrates confidence and resilience
• oWillingness to learn and develop
• oProactive and innovative thinker
• oAble to travel to BHC locations may be required; infrequent travel to regional and national meetings.
• oAbility to concentrate for long and sustained periods of mental effort
• oAble to use VDU for a large proportion of the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bromley Healthcare CIC

Address

Central Court

1 Knoll Rise, Orpington, Kent

London / Kent

BR6 0JA

Employer's website

http://www.bromleyhealthcare.org.uk/ (Opens in a new tab)