Job summary
Apprentice Digital Applications Technician
Full-time - 37.5 hours per week
Apprentice (to move to AFC band 3 when qualified)
Annexe 21 of NHS T's and C's apply to this role so the salary over the course of the apprenticeship is as follows:
Year 1 £20,054.30 (70% of band 3)
The last 3 - 6 months up until completion £21,486.75 (75% of band 3)
(above salaries are subject to national increases if applicable)
Bromley Healthcare is looking for a practical and self-motivated candidate who enjoys teaching and supporting users with the front-end use of various digital software and applications.
The Digital Applications Team hosts a number of different types of systems & software and we are offering this exciting opportunity to someone who is seeking a career in digital technology.
Proposed interview date week commencing 9th October 2023
Main duties of the job
This is an opportunity for anyone seeking a career in technology but not sure which route to take. The successful applicant will learn how to configure and support multiple systems and applications hosted by the Digital Applications Team. This is an Apprenticeship role and the applicant will be studying for a qualification in Digital Support Technology. Once qualified the post holder will move into a Band 3
The successful applicant will be the first point of contact for all new users, assist with their user accounts and deliver basic training in the use of multiple applications as well as create and review training modules and tools.
With the implementation of new systems and software to Bromley Healthcare it is important that any candidate can demonstrate an aptitude to delivering a first class service, in a fast paced team, while being self-motivated and positive to change
About us
- The post holder is expected to work within the requirements of the Trust visions and values.
- The post holder is expected to comply with all Bromley Healthcare's relevant policies, procedures, and guidelines; including the appropriate code(s) of conduct associated with this post.
- The job description reflects the immediate requirements and objectives of the post. This is not an exhaustive list of duties and responsibilities and the post holder may be required to undertake other duties which fall within the grade of the job, as directed by the line. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.
- The post holder is expected to demonstrate the values of Bromley Healthcare including Constantly improving our services.
Job description
Job responsibilities
The post holder will have a key role in assisting the Senior Digital Applications Trainer on delivery of end user training and support. They will have complete autonomy when managing timetables for training sessions and managing their own diary to accommodate site visits and office based drop-in support.
Daily duties will included interacting with a wide variety of internal & external users who use Bromley Healthcares digital systems and applications.
The post holder will work under general direction using discretion in identifying and dealing with complex issues and will determine when issues should be escalated to 2nd and 3rd line support
The successful applicant will interact with and influence others, and may supervise end users or make decisions that reflect Bromley Healthcares Values and Digital Systems Standard Operating Procedures. You will work as a digital champion, training and supporting colleagues to make the best useof digital tools and diagnose problems.
- Train all new users on the front-end functionality of the clinical system in both desktop and mobile application versions, while ensuring their own knowledge is kept up to date.
- Train all new users on the front-end functionality of the scheduling system (Malinko) on both desktop and mobile application versions, while ensuring their own knowledge is kept up to date.
- Train all new users on the new electronic mobile expense claim solution on both desktop and mobile applications versions, while ensuring their own knowledge is kept up to date.
- Understand how to set the basic configuration for new users/services in the above systems and applications.
- Be able to create and update existing training materials for all digital applications.
- Liaise with other BHC trainers, clinical system configuration managers, and IT personnel to find solutions to support the operational delivery of services and end users compliance.
- Provide cover for the colleague's absence as required by the Digital Applications Team.
- Undertake responsibilities from time to time as agreed with the Chief Technology Officer/Head of Information and the Finance & Commercial Director
Job description
Job responsibilities
The post holder will have a key role in assisting the Senior Digital Applications Trainer on delivery of end user training and support. They will have complete autonomy when managing timetables for training sessions and managing their own diary to accommodate site visits and office based drop-in support.
Daily duties will included interacting with a wide variety of internal & external users who use Bromley Healthcares digital systems and applications.
The post holder will work under general direction using discretion in identifying and dealing with complex issues and will determine when issues should be escalated to 2nd and 3rd line support
The successful applicant will interact with and influence others, and may supervise end users or make decisions that reflect Bromley Healthcares Values and Digital Systems Standard Operating Procedures. You will work as a digital champion, training and supporting colleagues to make the best useof digital tools and diagnose problems.
- Train all new users on the front-end functionality of the clinical system in both desktop and mobile application versions, while ensuring their own knowledge is kept up to date.
- Train all new users on the front-end functionality of the scheduling system (Malinko) on both desktop and mobile application versions, while ensuring their own knowledge is kept up to date.
- Train all new users on the new electronic mobile expense claim solution on both desktop and mobile applications versions, while ensuring their own knowledge is kept up to date.
- Understand how to set the basic configuration for new users/services in the above systems and applications.
- Be able to create and update existing training materials for all digital applications.
- Liaise with other BHC trainers, clinical system configuration managers, and IT personnel to find solutions to support the operational delivery of services and end users compliance.
- Provide cover for the colleague's absence as required by the Digital Applications Team.
- Undertake responsibilities from time to time as agreed with the Chief Technology Officer/Head of Information and the Finance & Commercial Director
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent
Desirable
- Information Technology qualification
Specific Skills
Essential
- Good written and verbal communications skill
- Excellent customer service skills
- Ability to work in a structured and systematic manner
- Ability to prioritise workloads, deliver results and meet deadlines.
- Working knowledge of Microsoft Office package
- Good organisational skills
- Ability to trouble shoot deal with system queries queries
- Knowledge of data inputting
Desirable
- Qualification or working experience in customer service
- Qualification or experience in teaching digital technology to end users
Experience
Essential
- Understand confidentiality
Desirable
- Similar work or other experience requiring accurate record keeping
- Experience within an NHS organisational setting
Information Technology
Essential
- Systems and Software
- Mobile devices
- Microsoft Office
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent
Desirable
- Information Technology qualification
Specific Skills
Essential
- Good written and verbal communications skill
- Excellent customer service skills
- Ability to work in a structured and systematic manner
- Ability to prioritise workloads, deliver results and meet deadlines.
- Working knowledge of Microsoft Office package
- Good organisational skills
- Ability to trouble shoot deal with system queries queries
- Knowledge of data inputting
Desirable
- Qualification or working experience in customer service
- Qualification or experience in teaching digital technology to end users
Experience
Essential
- Understand confidentiality
Desirable
- Similar work or other experience requiring accurate record keeping
- Experience within an NHS organisational setting
Information Technology
Essential
- Systems and Software
- Mobile devices
- Microsoft Office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
