Job summary
IT Specialist - Apprentice
Annexe 21 of NHS T's and C's apply to this role so the salary over the course of the apprenticeship is as follows:
year 1 £23861 (60% of band 5)
year 2 £25849 (65% of band 5)
year 3 £27838 (70% of band 5)
year 4 £29826 (75% of band 5)
(above salaries are subject to national increases if applicable)
Start your digital career with the BHC Degree IT Specialist Apprenticeship You'll gain real work experience, develop your digital skills and work towards a BSc degree in Digital and Technology Solutions at the University of Greenwich.
COVID-19 has shown us that having the right digital and data tools at the NHS' disposal can be as important as having the right medicines in our formularies.
Bromley Healthcare and the wider NHS are at the forefront of innovation and utilising new technology to improve outcomes and experience for patients and we want to grow digital talent to help us continue to deliver data and technology improvements to benefit our service delivery and patient outcomes while also continuing to support our existing technology systems and services.
First stage interviews will be over the telephone and will be held on 6th July
Main duties of the job
The IT Specialist provides support for one or more business-critical Bromley Healthcare IT systems.
You will be responsible for investigating and resolving faults and requests relating to those systems on a daily basis and being able to communicate that information efficiently and effectively.
You will also be responsible for enhancing your systems to meet the evolving needs of Bromley Healthcare.
Your academic qualification will need tomeetthose required by the University of Greenwich for their BSc degree in Digital and Technology Solutions.
You will be required to undertake one day a week formal study at the University of Greenwich Medway Campus at Chatham Maritime, Kent. Bromley Healthcare will support your application for the degree at the University of Greenwich. The offer of employment with Bromley Healthcare will be subject to you also meeting the requirements of the University (this is to applied for once an offer has been made so no need to do anything at this stage).
Note you cannot apply for this role if you already have a related degree.
About us
Bromley Healthcare is one of the first Social Enterprise's working successfully with the NHS and has been established since 2011. The benefits of this approach are high productivity, greater innovation, better care, and greater job satisfaction for the professionals and support staff working in the organisation. This results in driving improvement in services for our families.
Would you like to work for an organisation that is progressive, innovative and provides quality care for families in Bexley? To find out what it's like to work for Bromley Healthcare please view our videos on YouTube, search for Bromley Healthcare and you will get a flavour of Bromley Healthcare.
Job description
Job responsibilities
- IT Specialist System Expert
- Responsible for the proper and safe maintenance and use of IT specialist system(s).
- Keep abreast of best practice and advances in specialist system(s).
- Follow and contribute to technical documentation for IT team members and end users to provide accessible and comprehensive information in respect of use and specialist system.
- IT Support
- Provide support for specialised systems including analysing, investigating and resolving IT queries and issues/problems to support achievement of Service Level Agreement (SLA) response and fix targets.
- Manage installation, repair and maintenance tasks of IT specialist system(s) escalating issues as and when appropriate.
- Coach IT Service Desk to ensure a shift left of tasks where possible to allow focus on more complex support, design and improvement delivery for your role.
- Be aware of the Bromley Healthcares responsibilities for the security, accuracy and relevance of all personal data held on specialist systems and ensure that all processes relating to the system comply with this.
- Maintain knowledge and understanding of current security threats and common exploits, especially within the Healthcare sector and ensure that specialist systems cyber protections are robust and kept up to date.
- Arrange with external contractors the repair and replacement of all hardware that is still covered under warranty or have additional service contracts covering the repair of the hardware.
- Support transportation, installation and lifting of various IT equipment from lighter objects, monitors, keyboards and mice to the much heavier objects such as PCs, printers, servers, server racking and UPSs on a frequent basis.
- Take responsibility for the appropriate storage and security of all IT equipment held in storage pending distribution or disposal.
- Manage installation & updating of IT software, conducting testing as necessary and recording details of any issues or failures, to either modify the configuration/images to work with the software or to modify the software itself to get the required results.
- Accurately communicate complex technical and non-technical information to ensure clarity for stakeholders.
- Ensure consideration for the impact of digital system change on service users. In particular consideration of the impact of change on clinical safety and patient services.
- Post-holder will be largely responsible for managing their own workload
- Championing best practice use & development of specialist systems
- Attend industry and supplier forums for specialist systems to keep abreast of service and product developments
- Support technically specialist projects to expand existing use of specialist systems to new BHC users' groups or deployment of new system features
- Participate as a member of various project teams, assisting the line Manager and Project Manager(s) with digital project tasks when requested.
- Support the planning, development, review, update, upgrade and introduction of major new IT specialist systems in BHC including user requirements.
- General Digital Duties
- As you will be working to agreed objectives and to SLAs you will therefore need to manage your own time and workload efficiently and effectively to reach those agreed objectives and SLAs.
- Carry out other reasonable duties as detailed by Line Manager or any other Managers which may arise from time-to-time.
- Be a productive member of the team responsible for the day-to-day performance.
- Offer assistance and guidance to other team/department members actively working as part of a learning culture to ensure lessons learned are shared with colleagues to support continued service improvement.
- Maintain the digital systems to support front-line clinical staff
- Ability to deal with user problems and to provide effective communication to alleviate user concerns regarding their problem.
- Participate in extended hours support rota if requested.
Job description
Job responsibilities
- IT Specialist System Expert
- Responsible for the proper and safe maintenance and use of IT specialist system(s).
- Keep abreast of best practice and advances in specialist system(s).
- Follow and contribute to technical documentation for IT team members and end users to provide accessible and comprehensive information in respect of use and specialist system.
- IT Support
- Provide support for specialised systems including analysing, investigating and resolving IT queries and issues/problems to support achievement of Service Level Agreement (SLA) response and fix targets.
- Manage installation, repair and maintenance tasks of IT specialist system(s) escalating issues as and when appropriate.
- Coach IT Service Desk to ensure a shift left of tasks where possible to allow focus on more complex support, design and improvement delivery for your role.
- Be aware of the Bromley Healthcares responsibilities for the security, accuracy and relevance of all personal data held on specialist systems and ensure that all processes relating to the system comply with this.
- Maintain knowledge and understanding of current security threats and common exploits, especially within the Healthcare sector and ensure that specialist systems cyber protections are robust and kept up to date.
- Arrange with external contractors the repair and replacement of all hardware that is still covered under warranty or have additional service contracts covering the repair of the hardware.
- Support transportation, installation and lifting of various IT equipment from lighter objects, monitors, keyboards and mice to the much heavier objects such as PCs, printers, servers, server racking and UPSs on a frequent basis.
- Take responsibility for the appropriate storage and security of all IT equipment held in storage pending distribution or disposal.
- Manage installation & updating of IT software, conducting testing as necessary and recording details of any issues or failures, to either modify the configuration/images to work with the software or to modify the software itself to get the required results.
- Accurately communicate complex technical and non-technical information to ensure clarity for stakeholders.
- Ensure consideration for the impact of digital system change on service users. In particular consideration of the impact of change on clinical safety and patient services.
- Post-holder will be largely responsible for managing their own workload
- Championing best practice use & development of specialist systems
- Attend industry and supplier forums for specialist systems to keep abreast of service and product developments
- Support technically specialist projects to expand existing use of specialist systems to new BHC users' groups or deployment of new system features
- Participate as a member of various project teams, assisting the line Manager and Project Manager(s) with digital project tasks when requested.
- Support the planning, development, review, update, upgrade and introduction of major new IT specialist systems in BHC including user requirements.
- General Digital Duties
- As you will be working to agreed objectives and to SLAs you will therefore need to manage your own time and workload efficiently and effectively to reach those agreed objectives and SLAs.
- Carry out other reasonable duties as detailed by Line Manager or any other Managers which may arise from time-to-time.
- Be a productive member of the team responsible for the day-to-day performance.
- Offer assistance and guidance to other team/department members actively working as part of a learning culture to ensure lessons learned are shared with colleagues to support continued service improvement.
- Maintain the digital systems to support front-line clinical staff
- Ability to deal with user problems and to provide effective communication to alleviate user concerns regarding their problem.
- Participate in extended hours support rota if requested.
Person Specification
Qualifications
Essential
- 112 UCAS points
- Maths A-level at C or above or equivalent BTEC
- GCSE Maths and English grade C
- Enrolment on IT related degree apprenticeship
Desirable
- Driving License
- ITIL Qualification
Experience
Essential
- Experience of using technology and software developed through education, work or personal activities
Personal Qualities
Essential
- Committed to improving services, intellectually curious & able to work individually and as part of a team.
Person Specification
Qualifications
Essential
- 112 UCAS points
- Maths A-level at C or above or equivalent BTEC
- GCSE Maths and English grade C
- Enrolment on IT related degree apprenticeship
Desirable
- Driving License
- ITIL Qualification
Experience
Essential
- Experience of using technology and software developed through education, work or personal activities
Personal Qualities
Essential
- Committed to improving services, intellectually curious & able to work individually and as part of a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
