Performance Manager

Job description

Job responsibilities

They will also be responsible for working with key stakeholders to ensure that remedial tasks & action plans are onboarded to the PMO system and monitored effectively to delivery.

The post holder will be responsible for working with colleagues in the Information and Transformation teams, as well as the Operational Care groups, to ensure that new pathways, ways of working or service changes are understood, that correct clinical templates are established and that relevant data is correctly recorded on clinical systems by the clinical teams. Any new KPIs or changes to old KPIs must be understood, with correct reporting and monitoring established.

The post holder will have excellent Excel, Powerpoint and Word skills as well as being an experienced user of Business Intelligence tools and familiar with project management software.

Leadership

• To embed and reinforce the adherence to the updated Performance Framework Policy, across the organisation. This will be delivered in conjunction with the Associate Director of Performance & Audit, the Divisional Directors, the General Managers, Safer Care & Quality Improvement colleagues and Clinical Directors.
• To support the Associate Director of Performance & Audit in updating the Performance Strategy for the organisation.
• To work with Information colleagues to maintain and update dataset matrices (via a formal approval process at Scrutiny meetings, where required) to ensure that the suite of Performance reports on the Business Intelligence dashboard are relevant and up to date.
• Develop a strong understanding of the service provision both within and outside the organisation. Communicate any changes in reporting requirements to relevant colleagues inside the organisation in a clear and coherent manner.
• Take personal responsibility for the submission of national, regional and local datasets and reports as required and ensure that where others are making submissions; that those submissions are correct and on time; escalating appropriately where required.

Performance Monitoring & Review

• Responsible for monitoring key performance dashboards created by the Information team, on a daily basis, to ensure data is being populated on a timely basis and is accurate and complete.
• Monitoring dashboards and analysing key datasets against targets/KPIs to give an understanding of Performance delivery across the organisation.
• Working with General Managers & service leads to input commentary of performance vs key targets/KPIs into relevant commissioner performance packs & ensuring that the Associate Director of Performance & Audit has sight of such packs and signs off on them before they are shared with commissioners.
• To produce and circulate Divisional Performance Presentation packs covering key areas of achievement and exception to Divisional Directors, Executive and Scrutiny and Challenge groups ahead of regular and ad hoc meetings.
• To perform deep dives as required, to ensure that data is being correctly recorded, extracted and interpreted, to support any areas of improvement or challenge.
• To produce and circulate regular performance presentation packs to external stakeholders on a regular and an ad hoc basis.
• To attend and support discussion of Performance exceptions in Divisional Performance Review meetings.

Performance Improvement

• Ensuring that all performance exceptions across the organisation are known about, and have an action plan for recovery.
• Ensuring that all remedial actions are logged and where an action plan is required, the Performance Lead will work with the Service Lead / General Managers & PMO Lead to ensure that these are set up projects or a programme of work (as appropriate) on the BHC PMO system.
• Monitoring these remedial action plans to delivery, working with relevant colleagues as needed and providing regular update reports to the Associate Director of Performance & Audit, the Executive team and the Divisional Directors.
• Working with internal colleagues as well as the NHS Benchmarking / other Benchmarking networks to collate and submit key metrics for the purposes of understanding the quality and depth of service delivery by Bromley Healthcare.
• Disseminating the results of such benchmarking exercises, to key stakeholders within and external to the organisation (in conjunction with the Associate Director of Performance & Audit) and taking into account existing KPIs and targets. Stating key areas of achievement and improvement in such a way that the key messages are easily understood by the audience.

Stakeholder Engagement

• Helps to support effective partnerships and networks with key stakeholders within and outside the organisation.
• Attendance at meetings with internal & external stakeholders as required.
• Acting as a delegate for the Associate Director of Performance & Audit, as required, for Performance elements.
• Responsible for education & training of stakeholders and colleagues on relevant subjects such as new reporting / performance requirements, updates to templates and KPIs. To provide ad hoc training to end users on Performance IT systems.

Performance

• Responsible for meeting targets for own role and working collaboratively across the organisation to ensure that all targets are met or have an action plan in place.

Performance Service Development

• Working collaboratively with the Information team to address and resolve any issues with the data owners.
• Where necessary, attendance at the PMO Board to input into the prioritisation process for projects arising from performance exceptions and in exceptional circumstances will make offline representations to Scrutiny & Challenge, via the appropriate meetings, for reprioritisation to take account of new issues requiring resolution.
• Working with Information and others to determine golden sources of data and to automate the receipt of such data into the BI suite. Working with Information and other Corporate and Operational colleagues, to specify requirements for reporting via the BI suite.
• Working with colleagues across Information, Transformation, Operational Care and Corporate areas, to ensure that new services, pathway changes, or new KPIs or reporting requirements are implemented coherently across the organisation. All such changes should be specified in detailed requirements, so that clinical templates can be created or amended in order to allow clinical teams to record relevant data and Information to report on such data. It will be the post holders responsibility to test, challenge and monitor resulting Performance reporting ensuring that it is accurate, timely and comprehensive
• To undertake research, audits and evaluations as required.

Person Specification

Qualifications & Training

Essential

• oA degree level qualification, in a business related subject with significant numerical component, or significant experience of using data and tools in order to monitor and interpret service delivery.
• oEvidence of Continuing Professional Development
• oManagement/Leadership qualification or evidence of appropriate level of experience and competence

Desirable

• oPost graduate qualification in Health Informatics or Information Management or MBA
• oPrince2 or equivalent Project Management qualification

Knowledge & Experience

Essential

• oExtensive experience of monitoring KPI achievement against targets, including exception reporting
• oExtensive experience of developing clear and concise performance reports and action plans
• oExtensive experience of developing and monitoring procedures and guidance documents
• oSignificant experience of analysing, investigating & interpreting multiple large and complex data sets
• oExperience of using statistical and analytical techniques to model trends and produce performance forecasts (eg demand and capacity planning, business case support, seasonality modelling)
• oExperience in producing statutory returns and adhering to performance monitoring framework requirements
• oExperience of working closely with commissioners/external stakeholders
• oGood track record of internal and external partnership working
• oExperience of managing a complex workload with often changing priorities
• oExperience of working in a performance or service management team or similar environment
• oExperience of supporting the development of operational delivery business models with data and analysis
• oProven history of successfully delivering training, including on systems, applications and reporting, to all levels, including the executive team
• oExperience of specifying requirements for end user BI dashboards.
• oExperience of end user testing of BI dashboards and of analysing and interpreting data from dashboards and reports
• oExperience of working in an NHS environment

Desirable

• oExperience of change management
• oExperience of business auditing
• oCare Agency experience
• oKnowledge of MDS & CSDS data sets
• oExperience of Data Quality improvement initiatives
• oExperience of project management
• oUnderstanding, knowledge and experience of using NHS activity data and performance management requirements, including the implementation of NHS Information standards to organisational operations.
• oUnderstanding of clinical concepts
• oAn understanding of the information flows between NHS organisations
• oExcellent knowledge of NHS Statutory reporting, NHS data dictionary, NHS Information standards, NHS data flows and NHS performance reporting frameworks.
• oKnowledge of NHS finance (revenue & cost models)
• oExperience of interpreting regulatory policies and requirements

Information Technology

Essential

• oExpert Microsoft user, specifically in Excel, Powerpoint, MS Project, Visio, Word & Access
• oExpert knowledge of Qliksense or other Business Intelligence tools such as Tableau
• oKnowledge of clinical systems, such as EMIS, SOEL Health, BEST & IAPTus
• oConfident in the use of Statistical Process Control (SPC) methods

Desirable

• oKnowledge / experience of PMO software
• oPredictive Analysis tools experience
• oKnowledge / experience of demand & capacity planning software
• oKnowledge of HR and Finance & workforce planning tools, such as ESR, Oracle & Malinko

Skills & Abilities

Essential

• oExcellent analytical skills required to interpret and communicate requirements for information collection and reporting
• oExcellent numeracy skills and an ability to use statistics appropriately
• oExcellent verbal, listening and written communication skills
• oAbility to effectively influence, persuade and negotiate with others, including those at senior level
• oStrong collaborative and facilitation skills; ability and enthusiasm for change
• oAbility to communicate complex business models to staff in a comprehensible way & that drives appropriate action
• oAbility to develop effective working relationships and demonstrate professional credibility with colleagues at all levels.
• oAble to deliver challenging information confidently and in a constructive manner
• oAbility to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives to timelines
• oProven problem solving skills
• oMeticulous attention to detail
• oAbility to manage change within area of responsibility
• oAbility to work within the boundaries of the role, escalating appropriately when required.
• oExcellent Leadership skills.

Personal Qualities

Essential

• oAbility to work under pressure and flexibly in a dynamic environment
• oAble to work individually and as part of a team
• oFlexible approach to meeting service & client needs
• oDetermined and self-motivated, with genuine interest in data, performance and service improvement
• oAble to work effectively in a complex multi professional environment
• oDemonstrates confidence and resilience
• oWillingness to learn and develop
• oProactive and innovative thinker

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bromley Healthcare CIC

Address

Central Court

1 Knoll Rise

Orpington

BR6 0JA

Employer's website

https://www.healthjobsuk.com/ (Opens in a new tab)