Job summary
37.5 hours per week.
An exciting opportunity has arisen for a highly motivated and enthusiastic individual to join the Psychiatric Liaison Service, based at Derriford Hospital, employed by Livewell. This role is 37.5 hours per week, this will include some weekends. The post holder will be supporting highly skilled mental health consultants and clinicians. Our service operates 7 days a week, 24 hours a day.
Main duties of the job
The post holder will undertake a role of team secretary within this developing service. This will include providing secretarial and administrative support to the Liaison Team and leadership.
The post holder will provide a comprehensive team secretarial service to the team psychiatrists, largely made up of consultants. You will be flexible working and ability to work without direct supervision and managing ones own workload.
This role may not be eligible for sponsorship under the Skilled Worker route; please refer to the Direct Gov website for more information with regards to eligibility.
Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.
All Livewell staff are expected to be able and willing to work across a 7- day service.
Job Share(s) Considered
The post holder will support the team in secretarial duties working across the week to provide continuity of information across the busy service.
About us
Livewell Southwest is an independent, award-winning social
enterprise delivering integrated health and social care services across
Plymouth, South Hams, and West Devon, with specialist services in parts of
Devon and Cornwall. Our teams work in community hospitals, GP practices, sports
centres, and health hubs.
As an organisation with a strong social conscience we are guided by our values,kindness, respect, inclusivity, ambition, responsibility, and
collaboration. We focus on transforming services to ensure sustainability, while
empowering staff and those we serve.
We involve the people we care for, along with their families and carers, in
shaping the care they receive, striving to deliver the right care at the right
time and place. Centering our work on individual needs helps people lead
healthy, independent lives.
We prioritise employees' development, offering protected CPD time, training
pathways, leadership programs, and funding for qualifications like the Care
Certificate and Nurse Training Scholarships. Our induction and preceptorship
programs ensure a smooth transition into our organisation.
Livewell Southwest values diversity and encourages applications from all
sections of the community, including those with armed forces experience, lived experience of mental
health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the
application process, contact the Recruiting Manager listed in the job advert.
Job description
Job responsibilities
Directorate
Mental Health & Wellbeing Services
Job Description
Job Title:
Team Secretary
Pay Band
Agenda for Change Band 3
Base and Service
Liaison Psychiatry Team
, Old Chief Executive Suite, Level 7, Derriford Hospital
Reports to (Line Manager):
Service
Support Manager
Accountable to (Professionally/Managerially):
Service
Support Manager
Dimensions and Context of Role
The post holder will work within the Liaison
Psychiatry Team, which operates 7 days per week, who are experiencing acute
mental health problems
The post holder will undertake
a role of team secretary within this
developing service, which will include providing secretarial and
administrative support to the liaison team and team manager.
The post holder will support the team in
all secretarial duties working across the week to provide continuity of
information to this busy team, with an expectation of flexible
working and ability to work without direct supervision and managing ones own
workload.
Liaison
Psychiatry Team Manager/ Practice Lead
Service
Support Manager
Team
Secretary (THIS POST)
Key Tasks and
Responsibilities of the Post
1. Communication and Relationship Skills
a) The
post holder will liaise with patients, health professionals and other
agencies as required.
b) The
post holder will have previous experience of using communication skills, be
aware of issues of confidentiality and the ability to deal with difficult
customers.
c) The
post holder will ensure prompt updating of electronic record keeping system
in relation to staff/patient activities and will input data into the computer
system regarding referrals, episodes, contacts and discharges in line with
existing policies.
d) The
post holder will co-ordinate staff activities and keep team diary up to date.
e) The
post holder will have the ability to receive information and ensure it is
passed on as appropriate.
f)
The post holder will have the ability to
communicate clearly and effectively over the telephone within the boundaries
of confidentiality.
g) The
post holder will maintain accurate, timely electronic records and ensure that
they are kept safely in accordance with LWSW polices, including the Data
Protection Act (1998) and the LWSW Confidentiality Policy.
h) The
post holder will demonstrate a positive attitude to mental health, attending
to patients with respect and courtesy.
2. Knowledge, Training and Experience
a) The
post holder will be responsible for updating Knowledge and Skills, including LWSW
mandatory training and adhere to policy and legislation relating to the team
and the post.
b) To
support staff in keeping up to date records of all staff training, collate
information and provide the training department with regular report.
3. Analytical and Judgement Skills
a)
Ability to deal with emergency telephone calls and act as
appropriate with the support and supervision of qualified nursing/medical
staff.
4. Planning and Organisational Skills
a) The
post holder will have the ability to plan and prioritise their own workload
on a day-to-day basis.
b) The
post holder will attend, minute and take part in multi-disciplinary team
meetings
c) The
post holder will have the ability to plan meetings and accommodation as
required.
d) The
post holder will have the ability to liaise with other services to arrange
appointments.
e) The
Post holder will be responsible for keeping information and resources kept on
notice boards up to date.
Please see supporting information for full Job Description and Person Specification.
Job description
Job responsibilities
Directorate
Mental Health & Wellbeing Services
Job Description
Job Title:
Team Secretary
Pay Band
Agenda for Change Band 3
Base and Service
Liaison Psychiatry Team
, Old Chief Executive Suite, Level 7, Derriford Hospital
Reports to (Line Manager):
Service
Support Manager
Accountable to (Professionally/Managerially):
Service
Support Manager
Dimensions and Context of Role
The post holder will work within the Liaison
Psychiatry Team, which operates 7 days per week, who are experiencing acute
mental health problems
The post holder will undertake
a role of team secretary within this
developing service, which will include providing secretarial and
administrative support to the liaison team and team manager.
The post holder will support the team in
all secretarial duties working across the week to provide continuity of
information to this busy team, with an expectation of flexible
working and ability to work without direct supervision and managing ones own
workload.
Liaison
Psychiatry Team Manager/ Practice Lead
Service
Support Manager
Team
Secretary (THIS POST)
Key Tasks and
Responsibilities of the Post
1. Communication and Relationship Skills
a) The
post holder will liaise with patients, health professionals and other
agencies as required.
b) The
post holder will have previous experience of using communication skills, be
aware of issues of confidentiality and the ability to deal with difficult
customers.
c) The
post holder will ensure prompt updating of electronic record keeping system
in relation to staff/patient activities and will input data into the computer
system regarding referrals, episodes, contacts and discharges in line with
existing policies.
d) The
post holder will co-ordinate staff activities and keep team diary up to date.
e) The
post holder will have the ability to receive information and ensure it is
passed on as appropriate.
f)
The post holder will have the ability to
communicate clearly and effectively over the telephone within the boundaries
of confidentiality.
g) The
post holder will maintain accurate, timely electronic records and ensure that
they are kept safely in accordance with LWSW polices, including the Data
Protection Act (1998) and the LWSW Confidentiality Policy.
h) The
post holder will demonstrate a positive attitude to mental health, attending
to patients with respect and courtesy.
2. Knowledge, Training and Experience
a) The
post holder will be responsible for updating Knowledge and Skills, including LWSW
mandatory training and adhere to policy and legislation relating to the team
and the post.
b) To
support staff in keeping up to date records of all staff training, collate
information and provide the training department with regular report.
3. Analytical and Judgement Skills
a)
Ability to deal with emergency telephone calls and act as
appropriate with the support and supervision of qualified nursing/medical
staff.
4. Planning and Organisational Skills
a) The
post holder will have the ability to plan and prioritise their own workload
on a day-to-day basis.
b) The
post holder will attend, minute and take part in multi-disciplinary team
meetings
c) The
post holder will have the ability to plan meetings and accommodation as
required.
d) The
post holder will have the ability to liaise with other services to arrange
appointments.
e) The
Post holder will be responsible for keeping information and resources kept on
notice boards up to date.
Please see supporting information for full Job Description and Person Specification.
Person Specification
Experience
Essential
- Experience of secretarial/Personal Assistant role including:
- Diary Management
- Handling various telephone
- enquiries
- Receiving visitors
- Minute taking
- Experience of arranging
- meetings
- Experience of using and
- maintaining filing systems
- Experience of taking and transcribing formal minutes
- Experience of working in a multi-disciplinary team 2 years experience working in a secretarial capacity Questioning at interview
Desirable
- 2 years experience working in a secretarial capacity
Knowledge
Essential
- Knowledge of secretarial and administrative procedures and systems.
- Knowledge of Microsoft Word, Outlook, Excel, Publisher, PowerPoint
- Excellent IT skills
- Excellent communication skills dealing with patients, visitors and staff in an efficient and courteous manner over the telephone and in person
- Excellent written and verbal skills
- Ability to work on own initiative and with minimal supervision
- Ability to develop good working relationships with colleagues at all levels
Desirable
- Knowledge of Mental Health Services and wider NHS
- Adult Safeguarding
- Child Protection
- Knowledge of SystmOne
- Knowledge of specialist medical terms
- Understanding/experience of supporting people with Mental Health issues
Qualifications
Essential
- Educated to Vocational Level 3 (NVQ3) in a relevant subject or equivalent level of qualifications or significant equivalent previous knowledge & experience
- Maths & English GCSE Grades 4 and above or equivalent
- Relevant typing/medical secretary/secretarial qualification or experience
- Intermediate word processing, MS Office word and excel
Desirable
- Audio Typing
- Minute Taking
Specific skills
Essential
- Sensitivity to confidential information
- Ability to manage own time to ensure priorities are met and quality is not compromised
- Excellent organisation skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines
- Ability to work under pressure
Person Specification
Experience
Essential
- Experience of secretarial/Personal Assistant role including:
- Diary Management
- Handling various telephone
- enquiries
- Receiving visitors
- Minute taking
- Experience of arranging
- meetings
- Experience of using and
- maintaining filing systems
- Experience of taking and transcribing formal minutes
- Experience of working in a multi-disciplinary team 2 years experience working in a secretarial capacity Questioning at interview
Desirable
- 2 years experience working in a secretarial capacity
Knowledge
Essential
- Knowledge of secretarial and administrative procedures and systems.
- Knowledge of Microsoft Word, Outlook, Excel, Publisher, PowerPoint
- Excellent IT skills
- Excellent communication skills dealing with patients, visitors and staff in an efficient and courteous manner over the telephone and in person
- Excellent written and verbal skills
- Ability to work on own initiative and with minimal supervision
- Ability to develop good working relationships with colleagues at all levels
Desirable
- Knowledge of Mental Health Services and wider NHS
- Adult Safeguarding
- Child Protection
- Knowledge of SystmOne
- Knowledge of specialist medical terms
- Understanding/experience of supporting people with Mental Health issues
Qualifications
Essential
- Educated to Vocational Level 3 (NVQ3) in a relevant subject or equivalent level of qualifications or significant equivalent previous knowledge & experience
- Maths & English GCSE Grades 4 and above or equivalent
- Relevant typing/medical secretary/secretarial qualification or experience
- Intermediate word processing, MS Office word and excel
Desirable
- Audio Typing
- Minute Taking
Specific skills
Essential
- Sensitivity to confidential information
- Ability to manage own time to ensure priorities are met and quality is not compromised
- Excellent organisation skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
