Job summary
37.5 hours per week.
An exciting opportunity has arisen to come and join the South Hams
Community Hub as a Health and Social Care Coordinator.
We are based in Kingsbridge Hospital and the The Hayloft near Yealmpton in Devon which is a
secluded spot in the beautiful south hams countryside.
The Kingsbridge Hospital and Hayloft is also home to our Devon Adult Social Care
colleagues, and Livewell's Community therapy teams and Advanced Responder
Practitioners team, and this has created a collaborative environment where you
will work closely with everyone. This is a full time post which will largely be
based in Kingsbridge Hospital. There will be some requirement to provide support and work
alongside your Hub colleagues who are based at Hayloft in Yealmpton.
The Hub coordinators are responsible for completing social care
assessments and ensuring the hospital discharge pathways are fully supported to
improve flow through the system. They provide a responsive service for all
admissions avoidance work as well as discharges and operate in a timely manner
to provide the best outcomes for patients living in the South Hams.
Main duties of the job
Main duties of the job
The successful candidate will need to have excellent Customer Care skills and experience of dealing with a wide range of patients and professionals both on the telephone and face to face. The ability to work well within a busy team and under pressure will be essential as is the ability to prioritise the workload without direct supervision.
Full time position based at Kingsbridge Hospital.
If you would like to discuss the position further, please contact
Keith Williams CSM 07890 530266
Shortlisting will take place Week beginning 24 /02/25 with interviews planned for the following week; although this maybe subject to change.
"please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility"
All Livewell Southwest staff are expected to able and willing to work across a 7 day service.
Job Share(s) Considered
Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.
About us
Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.
As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.
We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.
We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.
Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.
Job description
Job responsibilities
To use CareFirst 6 (Social Care) IT systems, inputting referrals,
assessment and care requirements and allocating cases on the Social Care
system. To use SystmOne to check client data.
To collate, input and produce relevant data for statistical
analysis using IT packages including Excel and Access. For example, Service
discharge outcomes and emergency nursing bed usage.
To record and collate relevant client information on Excel and
CareFirst 6 as part of ongoing evaluation /assessment/review and to track
progress of open cases. To ensure all recorded information is accurate, up to
date and factual.
To develop an understanding and awareness of all the resources
available, to meet the needs of people in the community and to contribute to
information needs within the community to assist the development of appropriate
resources.
To provide a client centred approach to ensure all clients and
carers views and opinions are considered and all people who make an enquiry are
given respect, dignity and understanding. Delivering a high quality, efficient
and effective service at all times complying with equality and diversity policy
and legislation.
To take Health & Social referral information in a consistent
manner which involves interviewing callers and taking referrals from other
agencies, professionals and members of the public on a daily basis. Ensuring
accuracy and demonstrating non-judgemental and objective work practice and
consideration of clients and carers views.
To screen referrals according to the relevant health and social
care criteria. For example, deciding if an individual qualifies for a crisis
health care funded placement using internally set criteria.
To continually prioritise incoming work based on individuals needs
and inform service users on progress. For example prioritising workload to
enable HSCCs to leave the office without having a detrimental effect on other
colleagues or targets.
To be predominantly office-based and occasionally carry out
community visits as a lone worker unless a risk assessment indicates otherwise.
To request, carry out and contribute to client assessments/reviews
as appropriate, using the Single Assessment Process (SAP), via telephone or
client visit in accordance with legislation, directorate policies and
guidelines.
To support and participate in the daily duty system. This can be
very pressurised and stressful and may include working with Vulnerable Adults,
stressed carers and at risk clients. To identify urgent assessments that need
to be completed the same day to act, alert or liaise as appropriate, or to
signpost for example, clients who are at serious risk for example those
expressing suicidal ideation/intent and vulnerable adults.
To advise clients and key people of the charging policy and to
explain the role of the Financial and Benefit Team (FAB). If appropriate, refer
the client to the FAB team in accordance with policy via Paris.
To commission appropriate health and social care services in
accordance with current eligibility criteria (including Care Act criteria),
Standards and Indicators and liaise with clients, carers, families and the
multidisciplinary team. To formulate/contribute to detailed care plans/summary
of needs and contribute to the setting of clients goals and objectives, based
on initial assessments carried out by the multidisciplinary team and
contributed to by the HSCC.
As a member of the multidisciplinary team, to continue developing
and expanding on the good working relationships that exists between all
services.
To arrange appropriate health or social care placements in
residential/nursing homes and intermediate care settings within strict time
constraints. To complete all relevant paperwork processes for example, the
banding tool (social care assessment tool for determining the cost of an
individual residential/nursing care placement) and to request health care needs
assessments where appropriate.
To coordinate a short-term caseload (which may include acute
medical crisis and people with behavioural/mental health problems) and to act
as a Keyworker where appropriate, to ensure people receive acre to meet their
holistic assessed needs, within the teams care management budget and health
care criteria.
To participate in the induction and training of new members of
staff and to contribute to the multidisciplinary team development.
Demonstrate an ability to undertake duties in an autonomous manner
with advice from the professional lead as appropriate (Locality Social Care
Lead). To support the determination of a clients crisis and organising a care
package accordingly.
To ensure confidentiality policy is followed at all times
To represent the Locality Team at task group meetings to support
and assist in the development of working practices and procedures; for example,
I.T. task groups and Locality development meetings.
Please see attached job description and person specification for
full details of the role.
Job description
Job responsibilities
To use CareFirst 6 (Social Care) IT systems, inputting referrals,
assessment and care requirements and allocating cases on the Social Care
system. To use SystmOne to check client data.
To collate, input and produce relevant data for statistical
analysis using IT packages including Excel and Access. For example, Service
discharge outcomes and emergency nursing bed usage.
To record and collate relevant client information on Excel and
CareFirst 6 as part of ongoing evaluation /assessment/review and to track
progress of open cases. To ensure all recorded information is accurate, up to
date and factual.
To develop an understanding and awareness of all the resources
available, to meet the needs of people in the community and to contribute to
information needs within the community to assist the development of appropriate
resources.
To provide a client centred approach to ensure all clients and
carers views and opinions are considered and all people who make an enquiry are
given respect, dignity and understanding. Delivering a high quality, efficient
and effective service at all times complying with equality and diversity policy
and legislation.
To take Health & Social referral information in a consistent
manner which involves interviewing callers and taking referrals from other
agencies, professionals and members of the public on a daily basis. Ensuring
accuracy and demonstrating non-judgemental and objective work practice and
consideration of clients and carers views.
To screen referrals according to the relevant health and social
care criteria. For example, deciding if an individual qualifies for a crisis
health care funded placement using internally set criteria.
To continually prioritise incoming work based on individuals needs
and inform service users on progress. For example prioritising workload to
enable HSCCs to leave the office without having a detrimental effect on other
colleagues or targets.
To be predominantly office-based and occasionally carry out
community visits as a lone worker unless a risk assessment indicates otherwise.
To request, carry out and contribute to client assessments/reviews
as appropriate, using the Single Assessment Process (SAP), via telephone or
client visit in accordance with legislation, directorate policies and
guidelines.
To support and participate in the daily duty system. This can be
very pressurised and stressful and may include working with Vulnerable Adults,
stressed carers and at risk clients. To identify urgent assessments that need
to be completed the same day to act, alert or liaise as appropriate, or to
signpost for example, clients who are at serious risk for example those
expressing suicidal ideation/intent and vulnerable adults.
To advise clients and key people of the charging policy and to
explain the role of the Financial and Benefit Team (FAB). If appropriate, refer
the client to the FAB team in accordance with policy via Paris.
To commission appropriate health and social care services in
accordance with current eligibility criteria (including Care Act criteria),
Standards and Indicators and liaise with clients, carers, families and the
multidisciplinary team. To formulate/contribute to detailed care plans/summary
of needs and contribute to the setting of clients goals and objectives, based
on initial assessments carried out by the multidisciplinary team and
contributed to by the HSCC.
As a member of the multidisciplinary team, to continue developing
and expanding on the good working relationships that exists between all
services.
To arrange appropriate health or social care placements in
residential/nursing homes and intermediate care settings within strict time
constraints. To complete all relevant paperwork processes for example, the
banding tool (social care assessment tool for determining the cost of an
individual residential/nursing care placement) and to request health care needs
assessments where appropriate.
To coordinate a short-term caseload (which may include acute
medical crisis and people with behavioural/mental health problems) and to act
as a Keyworker where appropriate, to ensure people receive acre to meet their
holistic assessed needs, within the teams care management budget and health
care criteria.
To participate in the induction and training of new members of
staff and to contribute to the multidisciplinary team development.
Demonstrate an ability to undertake duties in an autonomous manner
with advice from the professional lead as appropriate (Locality Social Care
Lead). To support the determination of a clients crisis and organising a care
package accordingly.
To ensure confidentiality policy is followed at all times
To represent the Locality Team at task group meetings to support
and assist in the development of working practices and procedures; for example,
I.T. task groups and Locality development meetings.
Please see attached job description and person specification for
full details of the role.
Person Specification
Knowledge and skills
Essential
- Knowledge and Skills
- Essential criteria
- KNOWLEDGE Awareness of Community Care legislation. Awareness of Care Act Criteria. Assessment of Care Management. Process, policies and standards. SKILLS Effective keyboard/IT skills, which include accurate recording skills. Effective in using multiple data base computer systems. Proven interpersonal skills. Communication skills to communicate effectively with customers, carers, specialist services and colleagues. Calm and polite when meeting conflicting deadlines in crisis situations. A self-awareness of own strengths and limitations. Able to demonstrate good co-ordination. Good organising skills with the ability to use time effectively and prioritise working. Demonstrate an ability to undertake duties with greater autonomy and accountability. Awareness and experience of Health & Social Care systems. Effective working as individual but also as part of a larger ream. Evidence of continued personal learning and development. Willingness to undertake training to develop within role. Commitment to anti-discriminatory practices and compliance with the Equal opportunities Policy. Understanding of basic human needs physical, emotional, health and social.
Desirable
- Desirable criteria
- Knowledge Customer care/reception training. Evidence of risk assessment. Training/awareness. SKILLS Use of recognised IT packages
Qualifications
Essential
- Qualifications
- Essential criteria
- Degree in appropriate health or social care related subject or equivalent knowledge, skills and experience. Evidence of consistent pattern of learning from education, training and experience. Driving licence and access to a vehicle appropriate for work purposes.
Experience
Essential
- Experience
- Essential criteria
- Evidence of undertaking holistic assessment of persons needs, commissioning, care planning and reviewing services. Considerable experience needed in assessment and working within a social/health care setting, working with multidisciplinary teams. Considerable experience needed in working with the public.
Person Specification
Knowledge and skills
Essential
- Knowledge and Skills
- Essential criteria
- KNOWLEDGE Awareness of Community Care legislation. Awareness of Care Act Criteria. Assessment of Care Management. Process, policies and standards. SKILLS Effective keyboard/IT skills, which include accurate recording skills. Effective in using multiple data base computer systems. Proven interpersonal skills. Communication skills to communicate effectively with customers, carers, specialist services and colleagues. Calm and polite when meeting conflicting deadlines in crisis situations. A self-awareness of own strengths and limitations. Able to demonstrate good co-ordination. Good organising skills with the ability to use time effectively and prioritise working. Demonstrate an ability to undertake duties with greater autonomy and accountability. Awareness and experience of Health & Social Care systems. Effective working as individual but also as part of a larger ream. Evidence of continued personal learning and development. Willingness to undertake training to develop within role. Commitment to anti-discriminatory practices and compliance with the Equal opportunities Policy. Understanding of basic human needs physical, emotional, health and social.
Desirable
- Desirable criteria
- Knowledge Customer care/reception training. Evidence of risk assessment. Training/awareness. SKILLS Use of recognised IT packages
Qualifications
Essential
- Qualifications
- Essential criteria
- Degree in appropriate health or social care related subject or equivalent knowledge, skills and experience. Evidence of consistent pattern of learning from education, training and experience. Driving licence and access to a vehicle appropriate for work purposes.
Experience
Essential
- Experience
- Essential criteria
- Evidence of undertaking holistic assessment of persons needs, commissioning, care planning and reviewing services. Considerable experience needed in assessment and working within a social/health care setting, working with multidisciplinary teams. Considerable experience needed in working with the public.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
