Job summary
Up to 37.5
hours per week. Due to increased demand we have 2 Fixed Term Contract posts available to
join the First Response Service. Providing a 24/7 crisis service to the people
of Plymouth.
We
are seeking to recruit enthusiastic and motivated individuals to join our Mental
Health First Response Service based in Crownhill, Plymouth.
The
team promotes a dynamic and innovative way of working, triaging and responding
to crisis referrals using both
tele-coaching and video communication technology.The
role encompasses the NHS principle; right care, right time and right place. The
First Response Service triages mental health crisis calls and referrals,
providing tele-coaching psychologically informed interventions, support,
guidance and signposting. The service further delivers timely and responsive
face to face assessments where indicated.
The role of
Video / Telecoach provides a range of
psychotherapeutic and social interventions for people experiencing a mental health crisis. The role will also include an effective
working knowledge of the voluntary sector as well as an understanding of the
needs of carers and family.
"please note
that this role may not be eligible for sponsorship under the Skilled Worker
route, please refer to the Direct Gov website for more information with regards
to eligibility"
All Livewell Southwest staff are expected to able and
willing to work across a 7 day service.
Job Share(s) Considered
Main duties of the job
The
post involves working with people of all ages (Children and Young People, Adults and Older People) experiencing a mental health crisis via the telephone or over video and will often be working with a high level of distress.
The role will also require working collaboratively with key partner organisations, service users, carers, clinicians and other practitioners within a multi disciplinary team in delivering services. The role requires working over a 7-day week, 24 hours a day service for 365 days a year working 12 hr shifts.
About us
Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs.
As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other.
We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead, healthy independent lives & be the very best at helping people to live well.
Valuing our employees making an investment in their development a priority. We offer:
Protected CPD time for registered staff
Development pathways across Livewell and ongoing regular training packages for all staff
Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship Into Nurse Training
A bespoke induction programme
Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.
Job description
Job responsibilities
Communication and Working
Relationship Skills
- Provide complex and sensitive information to a wide
range of internal and external stakeholders (users of services, carers,
multi-disciplinary staff, and other statutory / non statutory services)
- Contribute to the safe and effective day to day
operations of the service managing clinical enquires
- Provide a high standard of written and verbal
communication that is clear and in line with local guidance
- Role model effective communication; demonstrating
empathy, respect, compassion and hope where there may be barriers to understanding.
- Communicate information in a way that makes it
relevant and understandable in line with operational guidance
- Maintain professional relationships with all
colleagues to ensure professional standards are met
- Promote a culture that incorporates Trust values and
is recovery focused
Analytical and Judgement Skills
- Undertake complex clinical risk assessments, based on
latest empirical evidence and compliant with local policies / procedures
- Reporting of exceptions, complaints and gaps in
service
- Assist in data collection for the on-going evaluation
of the service
- Assist in Promotion of the Service locally and
nationally as appropriate
- Act as the persons and their carers / familys
advocate
- Incident reporting - To report any incidents of harm
or near miss in line with the Trusts incident reporting policy supporting
appropriate actions are taken to reduce the risk of reoccurrence
- To assist with ensuring day to day practice reflects
the highest standards of governance, clinical effectiveness, safety and person
experience
- To be aware of the responsibility of all employees to
maintain a safe and healthy environment
- To comply at all times with the Trusts Safer
Governance related policies
- Seek advice and support from senior colleagues/line
manager whenever necessary
Planning
and Organisational Skills
- Ensure good documentation is provided and entered
within the appropriate systems of record sharing
- Plan assessment/appointments for First Responders for
service users
- Discuss and arrange appropriate police response as
required under guidance from senior staff
- Co-ordinate any agreed lone working arrangements
- To be responsible for the prevention and control of
infection
- Responsibility
for Persons Care, Treatment and Therapy
- Ensure that individual episodes of care are delivered
in a timely, effective and integrated manner
- Promote a recovery model that empowers persons, carers
and relatives to be at the forefront of decision making, owning their packages
of care / treatment
- Create, implement and update care plans and risk
assessments as required
- Champion persons rights and service users including:
dignity, equality, diversity, choice and respect
- Provide advice and guidance regarding mental health
problems
- Share clinical information on individuals coming into
contact with Police Officers, as per agreed information sharing protocol under
guidance from senior staff
- Request information on specific individuals from
Police Officers as per information sharing protocol
- Promoting and safeguarding the welfare of children,
young people and vulnerable adults
- Implementation of NICE guidance and other statutory /
best practice guidelines (if appropriate) under guidance from senior staff
- To maintain up to date knowledge of legislation,
national and local policies and issues in relation to service provision
Responsibility
for Policy and Service Development Implementation
- Participate in programmes of audit and research within
the team as agreed, implementing the findings
- Contribute to clinical governance arrangements in
order to ensure the quality of the service provided
- Involvement in the development of local systems and
process that ensure the implementation of Trust policies
Responsibility
for Finance, Equipment and Other Resources
- The post holder does not have financial responsibility
for budgetary management
- It is the individual post holders responsibility to
manage organisational resources efficiently and to suggest efficiency savings
to line management as they arise
- The post holder has the responsibility to maintain the
safekeeping of the organisations property
Job description
Job responsibilities
Communication and Working
Relationship Skills
- Provide complex and sensitive information to a wide
range of internal and external stakeholders (users of services, carers,
multi-disciplinary staff, and other statutory / non statutory services)
- Contribute to the safe and effective day to day
operations of the service managing clinical enquires
- Provide a high standard of written and verbal
communication that is clear and in line with local guidance
- Role model effective communication; demonstrating
empathy, respect, compassion and hope where there may be barriers to understanding.
- Communicate information in a way that makes it
relevant and understandable in line with operational guidance
- Maintain professional relationships with all
colleagues to ensure professional standards are met
- Promote a culture that incorporates Trust values and
is recovery focused
Analytical and Judgement Skills
- Undertake complex clinical risk assessments, based on
latest empirical evidence and compliant with local policies / procedures
- Reporting of exceptions, complaints and gaps in
service
- Assist in data collection for the on-going evaluation
of the service
- Assist in Promotion of the Service locally and
nationally as appropriate
- Act as the persons and their carers / familys
advocate
- Incident reporting - To report any incidents of harm
or near miss in line with the Trusts incident reporting policy supporting
appropriate actions are taken to reduce the risk of reoccurrence
- To assist with ensuring day to day practice reflects
the highest standards of governance, clinical effectiveness, safety and person
experience
- To be aware of the responsibility of all employees to
maintain a safe and healthy environment
- To comply at all times with the Trusts Safer
Governance related policies
- Seek advice and support from senior colleagues/line
manager whenever necessary
Planning
and Organisational Skills
- Ensure good documentation is provided and entered
within the appropriate systems of record sharing
- Plan assessment/appointments for First Responders for
service users
- Discuss and arrange appropriate police response as
required under guidance from senior staff
- Co-ordinate any agreed lone working arrangements
- To be responsible for the prevention and control of
infection
- Responsibility
for Persons Care, Treatment and Therapy
- Ensure that individual episodes of care are delivered
in a timely, effective and integrated manner
- Promote a recovery model that empowers persons, carers
and relatives to be at the forefront of decision making, owning their packages
of care / treatment
- Create, implement and update care plans and risk
assessments as required
- Champion persons rights and service users including:
dignity, equality, diversity, choice and respect
- Provide advice and guidance regarding mental health
problems
- Share clinical information on individuals coming into
contact with Police Officers, as per agreed information sharing protocol under
guidance from senior staff
- Request information on specific individuals from
Police Officers as per information sharing protocol
- Promoting and safeguarding the welfare of children,
young people and vulnerable adults
- Implementation of NICE guidance and other statutory /
best practice guidelines (if appropriate) under guidance from senior staff
- To maintain up to date knowledge of legislation,
national and local policies and issues in relation to service provision
Responsibility
for Policy and Service Development Implementation
- Participate in programmes of audit and research within
the team as agreed, implementing the findings
- Contribute to clinical governance arrangements in
order to ensure the quality of the service provided
- Involvement in the development of local systems and
process that ensure the implementation of Trust policies
Responsibility
for Finance, Equipment and Other Resources
- The post holder does not have financial responsibility
for budgetary management
- It is the individual post holders responsibility to
manage organisational resources efficiently and to suggest efficiency savings
to line management as they arise
- The post holder has the responsibility to maintain the
safekeeping of the organisations property
Person Specification
Experience
Essential
- Excellent emotional resilience when repeatedly dealing with people who present with distress and crisis.
- Evidence of working with people who have experienced mental health difficulties.
- The ability to promotes ones own self care and seek support/supervision as required.
- Experience of good team working in a multi-disciplinary environment.
- Resilient in working over 24/7 shift patterns, generally 12 hrs per shift.
Qualifications
Essential
- Qualified to degree level in a relevant subject
- (or demonstrable equivalent experience)
Desirable
- Qualified to degree level in nursing, social work, occupational therapy, counselling, psychological therapy
Knowledge
Essential
- Evidenced based interventions relevant to the service
- Knowledge of Multi-Disciplinary Working
- Understanding of Recovery principles in Mental Health
- Knowledge and understanding of both adult and childrens safeguarding guidance
- Knowledge of the Mental Health Act 1987
- Knowledge of the Mental Capacity Act & Deprivation of Liberty safeguards
- Relevant specialist clinical/professional courses/training
Skills
Essential
- Communication and Working Relationship Skills
- Excellent communication skills including the ability to engage with users of services experiencing a wide range of complex mental health presentations
- Ability to form positive therapeutic relationships with users of services, carers and other professional bodies
- Analytical & Judgement Skills
- Ability to assess situations, make decisions, co-ordinate and organise appropriate responses
- Assessment, planning, and evaluation of mental health difficulties
- Able to risk assess
- Ability to work without direct supervision
- Experience in applying psychologically informed interventions
- Planning & Organising Skills
- Able to demonstrate commitment to high quality care and service provision
- Able to prioritise work to reflect changing needs
- Ability to manage own time
- Ability to work flexibly
- Physical Skills
- Standard typing
- Successful completion of Health Screening
Desirable
- Able to participate and present information in a group setting
- Have an awareness and ability to maintain personal boundaries
- Research awareness
- Supervising learners and other staff
Personal qualities & attributes
Essential
- Ability to manage change in a positive manner
- Recognise peoples right to privacy and dignity, treating every person with respect
- 14 of 14
- Motivated, reliable and visionary
- Enhanced DBS check will be required for this role
Person Specification
Experience
Essential
- Excellent emotional resilience when repeatedly dealing with people who present with distress and crisis.
- Evidence of working with people who have experienced mental health difficulties.
- The ability to promotes ones own self care and seek support/supervision as required.
- Experience of good team working in a multi-disciplinary environment.
- Resilient in working over 24/7 shift patterns, generally 12 hrs per shift.
Qualifications
Essential
- Qualified to degree level in a relevant subject
- (or demonstrable equivalent experience)
Desirable
- Qualified to degree level in nursing, social work, occupational therapy, counselling, psychological therapy
Knowledge
Essential
- Evidenced based interventions relevant to the service
- Knowledge of Multi-Disciplinary Working
- Understanding of Recovery principles in Mental Health
- Knowledge and understanding of both adult and childrens safeguarding guidance
- Knowledge of the Mental Health Act 1987
- Knowledge of the Mental Capacity Act & Deprivation of Liberty safeguards
- Relevant specialist clinical/professional courses/training
Skills
Essential
- Communication and Working Relationship Skills
- Excellent communication skills including the ability to engage with users of services experiencing a wide range of complex mental health presentations
- Ability to form positive therapeutic relationships with users of services, carers and other professional bodies
- Analytical & Judgement Skills
- Ability to assess situations, make decisions, co-ordinate and organise appropriate responses
- Assessment, planning, and evaluation of mental health difficulties
- Able to risk assess
- Ability to work without direct supervision
- Experience in applying psychologically informed interventions
- Planning & Organising Skills
- Able to demonstrate commitment to high quality care and service provision
- Able to prioritise work to reflect changing needs
- Ability to manage own time
- Ability to work flexibly
- Physical Skills
- Standard typing
- Successful completion of Health Screening
Desirable
- Able to participate and present information in a group setting
- Have an awareness and ability to maintain personal boundaries
- Research awareness
- Supervising learners and other staff
Personal qualities & attributes
Essential
- Ability to manage change in a positive manner
- Recognise peoples right to privacy and dignity, treating every person with respect
- 14 of 14
- Motivated, reliable and visionary
- Enhanced DBS check will be required for this role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
