Job summary
Band 3 Community Support Worker - Max 36 hours per week (negotiable)
Rapid Response support patients across South Hams and West Devon. We are a 7 day crisis team who provide care in people's homes to reduce/avoid the need for hospital admission. We also support the transition home from hospital. This is a rural area so ability to drive is essential, as is access to a car. Pool cars are supplied or fuel costs are paid.
If you are a caring individual who likes to help people facing a crisis to recover their health and skills to be able to live as independently as possible, this is the role for you.
You must be self motivating, compassionate and trustworthy. Willing to help with washing and dressing, toileting, medication and meal preparation. A good communicator as you may need to liaise with other family members and health professionals on their behalf.
We offer ongoing training and full support in a lively and fast paced team.
Main duties of the job
Providing support to remain at home living as independently as possible.
Duties may include -
Washing and dressing the person.
Moving and handling of people (using appropriate equipment)
Toileting
Medication support
Meal Preparation
Shopping
Taking basic observations and reporting to health professionals
This role may not be eligible for sponsorship under the Skilled Worker route; please refer to the Direct Gov website for more information with regards to eligibility.
Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.
All Livewell staff are expected to be able and willing to work across a 7 day service.
About us
Livewell Southwest is an independent, award-winning social
enterprise delivering integrated health and social care services across
Plymouth, South Hams, and West Devon, with specialist services in parts of
Devon and Cornwall. Our teams work in community hospitals, GP practices, sports
centres, and health hubs.
As an organisation with a strong social conscience we are guided by our values,kindness, respect, inclusivity, ambition, responsibility, and
collaboration. We focus on transforming services to ensure sustainability, while
empowering staff and those we serve.
We involve the people we care for, along with their families and carers, in
shaping the care they receive, striving to deliver the right care at the right
time and place. Centering our work on individual needs helps people lead
healthy, independent lives.
We prioritise employees' development, offering protected CPD time, training
pathways, leadership programs, and funding for qualifications like the Care
Certificate and Nurse Training Scholarships. Our induction and preceptorship
programs ensure a smooth transition into our organisation.
Livewell Southwest values diversity and encourages applications from all
sections of the community, including those with armed forces experience, lived experience of mental
health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the
application process, contact the Recruiting Manager listed in the job advert.
Job description
Job responsibilities
The post holder is employed by Livewell Southwest (LSW) and sits with the South Hams and West Devon RRCS.
They will provide short term care and support to individuals in crisis, at their place of residence, without which would mean an admission to the acute hospital setting.
The RRCS Support Worker will carry out their role as directed by the key worker. A written care or service plan in a range of environments will be specified.
The post holder will work under the guidance of specific professionals including district nurses, care managers, occupational therapists, physiotherapists, community psychiatric nurses and general practitioners.
The Post Holder:
1. Is a member of the South Hams and West Devon RRCS and is attached to a Community IC team working over a 7 day pattern.
2. Will deliver support and personal care to patients identified after an outcome lead care plan carried out by a relevant professional.
- Will work as a generic support worker undertaking specific tasks to support patients receiving RRCS. The job holder will be required to work alone with patients in various settings in the community without direct supervision.
- Will take a holistic approach to patient management, carry out tasks and treatment plans as directed by senior IC staff. To feed back to the appropriate IC worker and maintain accurate clinical records.
- Will contribute to the development, provision and review of care programmes
- Will liaise with other health, social or voluntary care services and agencies to ensure identified patient care needs outside the scope of the team are met.
- Will be accountable to the case manager, who will be one of the outlined professionals, and will be clearly tasked for each individual case.
- Will support patients with achieving RRCS goals within their prescribed length of stay.
- Will annually identify written personal objectives with the RRCS supervisor / Manager.
- May need to change base, within the localities, in order to meet the needs of the service or Livewell SouthWest.
- Will need to be able to drive and have access to a roadworthy
Primary duties and responsibilities
The post holder will be responsible for the management of their caseload.
- The post holder will be responsible for the management of their caseload.
- They are to meet targets/objectives in relation to an individuals care plan as agreed and in conjunction with the Rapid Response Manager, intermediate care services co-ordination centre or the relevant case manager.
- To provide a flexible service; this will include evening and weekend work.
- Maintain case records in respect of individual service delivery, which comply with Livewell Southwests policies and guidelines.
- Make links with local community resources and networks
- Provide information and advice on how to access services that will benefit the health and wellbeing of individuals.
- To contribute towards ensuring a safe working environment for self and others and report on situation of potential risk
- To be conversant and compliant with LSW policies and procedures relating to clinical governance and that their requirements, along with nationally recognised professional standards, are incorporated within clinical practice.
- Ensure that LSWs policies and procedures relating to health and safety at work are understood and implemented.
- To move and handle patient in line with LSW training and policy.
Clinical
- To undertake specific clinical tasks as delegated by the RRCS coordinator or members of the IC / RRCS having once undertaken relevant training and deemed competent. These will include personal care, baseline observations and investigations, simple wound care and oversight of medication administration eg: prompting from blister packs, applying TED stockings, administrating ear/eye drops.
- To carry out multi-disciplinary treatment plans on behalf of the team incorporating elements of all disciplines treatments as delegated and taught by those professions within the team.
- Only undertake work which is within own competence and to identify any work required to be undertaken by more senior staff.
- To seek advice and supervision from the RRCS senior worker, IC team or community hospital professional as necessary to ensure appropriate patient management and care.
- To recognise and respond to any changes in patient care situations, which might include risks to self and others including adult and child protection concerns. The post holder must inform the most appropriate professional at the earliest opportunity to raise safeguarding alerts in line with LSW procedure.
- To support and encourage patients, their relatives and carers in an active approach to regaining and maintaining maximal functional independence.
- To work closely with other RRCS colleagues and IC team to ensure patients identified goals are met.
- To prescribe basic equipment and minor adaptions under prescribers guidelines and with guidance, where required, from a senior therapist.
- To comply with LSW policies on the testing and maintenance of equipment.
- To be aware of, and act upon, LSW health and safety policies, including the prompt recording of any accident, incident, or other untoward event involving self, patients or other staff.
- To undertake any other duties considered reasonable and appropriate by RRCS manager during working hours.
- To contribute to RRCS service development.
- To contribute in audit and clinical governance activities.
Management and Leadership
- To manage your day following allocation of visits from the RRCS coordinator.
- This may involve booking follow up appointments, joint visits, etc. directly with patients, relatives, carers, colleagues etc. This requires a high level of time management and organisational skills.
- To be responsible for using own initiative and be flexible when organising own workload on a day to day basis, which is often unpredictablein order to respond to the needs of the service.
- To plan visits in such a way as to make best use of own and others resources such as time, skills and expertise, as well as mileage. This requires a high level of time management, networking and organisational skills.
- To undertake clerical duties this may include ordering of stores and stationery, storage of patient records, photocopying, shredding of paper, maintenance and monitoring of equipment.
- Monitoring and ordering of stock levels and to utilise resources economically and effectively and promote cost consciousness throughout the service.
- To participate in team activities so as to develop and consolidate a cohesive and supportive team ensuring openness within the team.
- To take a flexible approach to supporting colleagues in times of caseload pressure, including working with colleagues to maintain support across the team within the resources available.
Education
- To maintain your clinical competencies through mandatory training and external training opportunities where appropriate.
- To undertake Clinical Supervision in line with LSWs supervision policy.
- To participate in the LSW staff Appraisal Scheme including the formulation of Personal Development Plans.
- To actively participate in personal development training needs.
- To participate in promoting RRCS and provide planned and ad hoc training to other health and social care professions and agencies on the role of support worker in RRCS.
- To support new and less experienced members of all disciplines, both formally and informally, including students and placements with RRCS.
Job description
Job responsibilities
The post holder is employed by Livewell Southwest (LSW) and sits with the South Hams and West Devon RRCS.
They will provide short term care and support to individuals in crisis, at their place of residence, without which would mean an admission to the acute hospital setting.
The RRCS Support Worker will carry out their role as directed by the key worker. A written care or service plan in a range of environments will be specified.
The post holder will work under the guidance of specific professionals including district nurses, care managers, occupational therapists, physiotherapists, community psychiatric nurses and general practitioners.
The Post Holder:
1. Is a member of the South Hams and West Devon RRCS and is attached to a Community IC team working over a 7 day pattern.
2. Will deliver support and personal care to patients identified after an outcome lead care plan carried out by a relevant professional.
- Will work as a generic support worker undertaking specific tasks to support patients receiving RRCS. The job holder will be required to work alone with patients in various settings in the community without direct supervision.
- Will take a holistic approach to patient management, carry out tasks and treatment plans as directed by senior IC staff. To feed back to the appropriate IC worker and maintain accurate clinical records.
- Will contribute to the development, provision and review of care programmes
- Will liaise with other health, social or voluntary care services and agencies to ensure identified patient care needs outside the scope of the team are met.
- Will be accountable to the case manager, who will be one of the outlined professionals, and will be clearly tasked for each individual case.
- Will support patients with achieving RRCS goals within their prescribed length of stay.
- Will annually identify written personal objectives with the RRCS supervisor / Manager.
- May need to change base, within the localities, in order to meet the needs of the service or Livewell SouthWest.
- Will need to be able to drive and have access to a roadworthy
Primary duties and responsibilities
The post holder will be responsible for the management of their caseload.
- The post holder will be responsible for the management of their caseload.
- They are to meet targets/objectives in relation to an individuals care plan as agreed and in conjunction with the Rapid Response Manager, intermediate care services co-ordination centre or the relevant case manager.
- To provide a flexible service; this will include evening and weekend work.
- Maintain case records in respect of individual service delivery, which comply with Livewell Southwests policies and guidelines.
- Make links with local community resources and networks
- Provide information and advice on how to access services that will benefit the health and wellbeing of individuals.
- To contribute towards ensuring a safe working environment for self and others and report on situation of potential risk
- To be conversant and compliant with LSW policies and procedures relating to clinical governance and that their requirements, along with nationally recognised professional standards, are incorporated within clinical practice.
- Ensure that LSWs policies and procedures relating to health and safety at work are understood and implemented.
- To move and handle patient in line with LSW training and policy.
Clinical
- To undertake specific clinical tasks as delegated by the RRCS coordinator or members of the IC / RRCS having once undertaken relevant training and deemed competent. These will include personal care, baseline observations and investigations, simple wound care and oversight of medication administration eg: prompting from blister packs, applying TED stockings, administrating ear/eye drops.
- To carry out multi-disciplinary treatment plans on behalf of the team incorporating elements of all disciplines treatments as delegated and taught by those professions within the team.
- Only undertake work which is within own competence and to identify any work required to be undertaken by more senior staff.
- To seek advice and supervision from the RRCS senior worker, IC team or community hospital professional as necessary to ensure appropriate patient management and care.
- To recognise and respond to any changes in patient care situations, which might include risks to self and others including adult and child protection concerns. The post holder must inform the most appropriate professional at the earliest opportunity to raise safeguarding alerts in line with LSW procedure.
- To support and encourage patients, their relatives and carers in an active approach to regaining and maintaining maximal functional independence.
- To work closely with other RRCS colleagues and IC team to ensure patients identified goals are met.
- To prescribe basic equipment and minor adaptions under prescribers guidelines and with guidance, where required, from a senior therapist.
- To comply with LSW policies on the testing and maintenance of equipment.
- To be aware of, and act upon, LSW health and safety policies, including the prompt recording of any accident, incident, or other untoward event involving self, patients or other staff.
- To undertake any other duties considered reasonable and appropriate by RRCS manager during working hours.
- To contribute to RRCS service development.
- To contribute in audit and clinical governance activities.
Management and Leadership
- To manage your day following allocation of visits from the RRCS coordinator.
- This may involve booking follow up appointments, joint visits, etc. directly with patients, relatives, carers, colleagues etc. This requires a high level of time management and organisational skills.
- To be responsible for using own initiative and be flexible when organising own workload on a day to day basis, which is often unpredictablein order to respond to the needs of the service.
- To plan visits in such a way as to make best use of own and others resources such as time, skills and expertise, as well as mileage. This requires a high level of time management, networking and organisational skills.
- To undertake clerical duties this may include ordering of stores and stationery, storage of patient records, photocopying, shredding of paper, maintenance and monitoring of equipment.
- Monitoring and ordering of stock levels and to utilise resources economically and effectively and promote cost consciousness throughout the service.
- To participate in team activities so as to develop and consolidate a cohesive and supportive team ensuring openness within the team.
- To take a flexible approach to supporting colleagues in times of caseload pressure, including working with colleagues to maintain support across the team within the resources available.
Education
- To maintain your clinical competencies through mandatory training and external training opportunities where appropriate.
- To undertake Clinical Supervision in line with LSWs supervision policy.
- To participate in the LSW staff Appraisal Scheme including the formulation of Personal Development Plans.
- To actively participate in personal development training needs.
- To participate in promoting RRCS and provide planned and ad hoc training to other health and social care professions and agencies on the role of support worker in RRCS.
- To support new and less experienced members of all disciplines, both formally and informally, including students and placements with RRCS.
Person Specification
Experience
Essential
- Demonstrate commitment and interest in caring for the older patient Understand the need for confidentiality Able to cope with the needs of dying patients and death Awareness of Policies/Standards Maintain Professional Development Evidence of recent study Willingness to learn. Effective communication and interactive skills including oral, written and I.T. Good interpersonal skills Ability to use initiative and work independently Negotiation skills Good time management Organisational skills Liaison skills Evidence of good multi-disciplinary working Skills in delivering personal care Excellent Communication Skills Verbal & Non Verbal Be able to communicate effectively with all types of people including challenging behaviour Ability to deal sensitively with patients Have a calm disposition
Desirable
- Venepuncture Wound Care including removal of sutures/clips Community Nursing Assistant competency skills Teaching skills Clinical skills in baseline observations
Qualifications
Essential
- 5 GCSEs (grades A-C) or equivalent. Vocational Qualification Level lII in Health & Social Care or equivalent, or able to demonstrate the skills, knowledge and ability to work to this level Basic IT Skills Word & Email Car driver Basic Food Hygiene Certificate
Desirable
- Vocational Qualification Level III in Care (or evidence of working towards) or able to demonstrate the skills knowledge & ability to work to this level
Person Specification
Experience
Essential
- Demonstrate commitment and interest in caring for the older patient Understand the need for confidentiality Able to cope with the needs of dying patients and death Awareness of Policies/Standards Maintain Professional Development Evidence of recent study Willingness to learn. Effective communication and interactive skills including oral, written and I.T. Good interpersonal skills Ability to use initiative and work independently Negotiation skills Good time management Organisational skills Liaison skills Evidence of good multi-disciplinary working Skills in delivering personal care Excellent Communication Skills Verbal & Non Verbal Be able to communicate effectively with all types of people including challenging behaviour Ability to deal sensitively with patients Have a calm disposition
Desirable
- Venepuncture Wound Care including removal of sutures/clips Community Nursing Assistant competency skills Teaching skills Clinical skills in baseline observations
Qualifications
Essential
- 5 GCSEs (grades A-C) or equivalent. Vocational Qualification Level lII in Health & Social Care or equivalent, or able to demonstrate the skills, knowledge and ability to work to this level Basic IT Skills Word & Email Car driver Basic Food Hygiene Certificate
Desirable
- Vocational Qualification Level III in Care (or evidence of working towards) or able to demonstrate the skills knowledge & ability to work to this level
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
