Job responsibilities
MAIN DUTIES/RESPONSIBILITIES .
5.1 Responsibilities for Patient Care:
a)The post holder is accountable to the PHN Service Manager for the direct delivery of the PHN service by their designated team, ensuring it is person centred, responsive, adaptable and is provided according to patient need and available resource.
b)To ensure there are robust multi/ unidisciplinary team processes in place within their team that includes timely response to requests for help, initial assessment and formulation of care plans and review processes.
c)Ensure that service users and the public receive relevant information, such as correspondence and phone calls, information about the service, public health announcements and health promotion information in an accessible and timely way.
d)Implement the service user feedback and involvement process, ensuring local resolution of any issues if at all possible, and take action to improve services as a result of feedback.
e)Be aware of child and adult safeguarding procedures and guidelines and ensure their effective implementation.
f)Undertake up to 20% direct clinical work, depending on the varying needs of the team
5.2 Communication and Key Working Relationships:
a)Key working relationships: CYP PHN Service Manager, CYPFS managers, professional leads, HR, managers of childcare and educational settings.
b)Demonstrate a positive attitude to service users, treating all with respect and courtesy and supporting staff to do the same. Challenge inappropriate communication.
c)Deals with sensitive issues raised by patients and staff and presents contentious information back to patients and staff, whilst remaining sympathetic to individual needs.
d)Develop and sustain effective communication channels and co-operation between patients, clinicians, administrative staff and other health and education providers.
e)Motivate staff to improve patient care and to meet quality targets whilst undergoing change.
f)Ensure that the team communicates accurately and accessible information to service users, recognising barriers in communication and addressing these.
g)Lead relevant meetings and deliver presentations to groups of service users, partners and staff where information might be contentious.
h)Develop and maintain effective working relationships with key stake-holders, such as health and education providers.
5.3 Service Delivery:
a)Understand the needs of Plymouth population for CYP PHN services together with the current national position and local contracts and guidelines governing the provision of this type of care.
b)Contribute to service re-design and planning to meet these needs and to comply with contractual requirements and guidelines, taking into account the requirement to deliver value for money, which will involve significant change, such as introducing new ways of working, skill mix and role development.
c)To implement effective methods of measuring service performance and quality standards against agreed key performance indicators, including ensuring that waiting time targets are regularly reviewed and where there are deviations that this is escalated.
d)Ensure that the team complies with any relevant legislation, policies and protocols in respect of governance, CQC, clinical management, health and safety (including infection prevention & control, manual handling and COSHH), human resources and information management.
e)To implement adequate risk management within the team, ensuring that local risk registers are kept up-to-date, utilising the trained risk assessors within the service to ensure that assessments are undertaken and acted upon and that any learning is disseminated.
f)Investigate patient complaints and ensure that they are managed within the required timeframes and that any learning is communicated and changes to practice/service delivery are implemented within the team.
5.4 Responsibility for Financial and Physical Resources:
a)Contribute to the delivery of agreed cost efficiency savings, taking remedial action if agreed to meet targets.
b)To work with CYP PHN Service Manager to ensure that all activity targets are met.
c)To comply with Livewell Southwest financial policies and procedures.
d)To ensure that inventories and maintenance schedules are in place for equipment and resources and that any problems are reported and dealt with appropriately, including their replacement should they become unserviceable.
5.5 Responsibilities for Human Resources:
a)To provide effective leadership and management to staff which promotes high standards both individually and as a team, in the achievement of organisational objectives and priorities, requiring significant change.
b)Communicate regularly through meeting with teams and individuals and provide opportunity for two-way feedback.*
c)To promote an effective team ethos.
d)To provide effective direct line management for an agreed number of staff.
e)Ensure the management of staff is consistent with HR Policies to the achievement of equality, equity and optimum performance.
f)Ensure that staff participate in appraisal and have a personal development plan, which provides opportunities for personal and professional development.
g)To work with the CYPFS Professional Lead to ensure there is adequate practice supervision and essential skills training to support a highly competent workforce.
5.6 Responsibility for Information Resources:
a)To ensure that agreed IT systems are fully implemented, utilised and contribute to the development and use of technology within the service.
b)To ensure that the team maintains accurate and timely electronic records including those pertaining to patients and that these are kept securely in accordance with LSW policies, quality standards and relevant legislation.
c) Ensure that any computer hardware or software problems or breaches of information security are reported appropriately and that action to resolve these issues is undertaken within reasonable time scales.
5.7 Responsibility for Research and Development:
a)Ensure that the team undertakes clinical and organisational audit and surveys in line with Livewell Southwest & commissioning requirements.
b)Ensure that the team can contribute appropriate evidence for the Care Quality Commission and that action is taken to ensure compliance if required.
6. Physical Effort:
a)To be able to travel throughout Devon and occasionally outside of the county.
b)A frequent requirement for sitting in a restricted position using a computer for long periods each day, typing information and utilising data bases, requiring periods of concentration.
7. Mental Effort:
a)To regularly read and interpret data.
b)Achieve a wide range of diverse and sometimes complex tasks to be within stipulated time scales, involving concentration for short or long periods of time, whilst still responding to day-to-day and immediate concerns of patients and staff
c)Produce accurate manual and electronic written reports and responses, despite interruptions within the workplace.
d)Take the lead in various meetings to ensure that all views are represented and that outcomes are agreed and actioned.
8. Emotional Effort:
a)Able to regularly undertake long periods of concentration.
b)Able to remain positive and focused in the face of criticism from colleagues and others and when managing staff performance and patient complaints/concerns.
c)Constantly alert to issues and problems within the team, whether in respect of patients, staff or service provision.
d)Ability to cope with stress generated from the constant changing priorities within the working day and sometimes sharing information that could be unpopular.
9. Working Conditions:
a)The post holder will be office based but will have to travel across sites and utilise office space in various buildings
10. Freedom To Act:
a)The post holder will be individually accountable for their practice in accordance with the Managers Code of Conduct.
b)Responsible to the CYP PHN Service Manager for the service delivery of their team in meeting national and local directives and contractual requirements.
c)Contribute to the future development of the CYP PHN service in collaboration with the CYP PHN Service Manager and clinical lead.
d)To deputise in the absence of the CYP PHN Service Manager within previously agreed meetings/forums.
