Job summary
Livewell
Southwest
Adult
Mental Health & Learning Disabilities Services
POST: Discharge Support Worker
(In-patient Service)
LOCATION: Glenbourne
and Mental Health Inpatient Services
HOURS:
37.5 hours
SALARY: Agenda
for Change band 3
****************************************************************************************
Do you want to help people develop, achieve
& succeed?
Come and work with people to assist with their
recovery and discharge plans within inpatient mental health settings.
You will be required to demonstrate relevant
and sufficient experience in working with individuals with mental health needs
and a passion to assist with practical issues such as housing, finances and
accessing the community.
A team player, with good communication skills,
you will be based within the Glenbourne Unit and work in conjunction with other
professionals, families and carers; you will also be required to undertake lone
working whilst helping patients prepare for discharge.
Regular supervision & support is available,
as well as continuing development & training.
Informal enquiries to: Gemma Hayward on
(01752) 434435
The closing
date for receipt of completed application forms is: 16th September 2024
Please
quote Job Reference Number: B9832-2024-NM-9491
"please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility"
Main duties of the job
The successful applicant will work as part of a team which provides mental
health services and to focus on the direct needs of individuals, working
across boundaries of care, organisation and role coordinated through the Care
Programme Approach.
The
role includes assisting the multidisciplinary team in delivering physical
social and psychological care to individuals with mental health illness.
To provide support to an
allocated group of individuals with more complex needs and thus promote their
recovery and maintain them in their community environment. To assist the
multidisciplinary team to
assess, plan, implement and evaluate care and implement discharge plans.
The role includes
assisting to deliver physical social and psychological care to individuals
with mental health difficulties. The post holder will be required to work
with individuals in hospital
in hospital and community
settings. This will involve contact with relatives, carers and other
agencies. They will carry out interventions as part of the care plans and
record information using the CPA process.
All Livewell Southwest staff are expected to able and willing to work across a 7 day service.
Job Share(s) Considered
About us
Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs.
As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other.
We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead, healthy independent lives & be the very best at helping people to live well.
Valuing our employees making an investment in their development a priority. We offer:
Protected CPD time for registered staff
Various development pathways and ongoing regular training packages for all staff
Leadership & mentoring programmes
Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship Into Nurse Training
A Robust Preceptorship
A bespoke induction programme
Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.
Job description
Job responsibilities
2.JOB PURPOSE
The purpose of this post is to work as part of a team which provides mental health services and to focus on the direct needs of individuals, working across boundaries of care, organisation and role coordinated through the Care Programme Approach.
The role includes assisting the multidisciplinary team in delivering physical social and psychological care to individuals with mental health illness.
To provide support to an allocated group of individuals with more complex needs and thus promote their recovery and maintain them in their community environment. To assist the
multidisciplinary team to assess, plan, implement and evaluate care and implement discharge plans.
The role includes assisting to deliver physical social and psychological care to individuals with mental health difficulties. The post holder will be required to work with individuals in hospital
in hospital and community settings. This will involve contact with relatives, carers and other agencies. They will carry out interventions as part of the care plans and record information using the CPA process.
The post holder will be directed to undertake tasks once adequate instruction has been given by the Discharge Team Leader and both parties are confident that the task can be fulfilled competently.
To achieve the objectives of this role, the post holder must have the needs of those that use our service at the fore at all times and use the agreed set of values and skills to underpin their day-to-day work.
4.SCOPE AND RANGE
The aim of the role is to provide build therapeutic relationships in order to provide practical support, prevent barriers and promote safe and effective discharge from hospital. This support is delivered to individuals that use our service, their relatives and carers. The post holder will work within a team of 6 staff and will be expected to liaise with numerous professionals within and outside of the organisation.
5. MAIN DUTIES/RESPONSIBILITIES
Key roles and responsibilities
- To carry out efficiently and effectively tasks and instructions assigned by the Discharge Team Leader and Modern Matron.
- To undertake only those tasks for which she/he is competent to fulfil.
- To ensure that individuals engage effectively with the agreed Care Plan and access appropriate services.
- Work in way that promotes dignity, respect and independence.
- Develop a rapport based upon companionship and friendship but within appropriate and transparent boundaries.
- Provide regular and practical support to individuals and consider the needs of carers.
- Undertake assessments to identify the support required.
- Provide assistance to apply for benefits, pay bills, budget and undertake referrals to appropriate agencies to assist with debt.
- Positively promote independent living within the community.
- Support to obtain appropriate accommodation and liaise with a variety of housing organisations.
- Support individuals to maintain their homes. This may include cleaning, removing refuse and positioning furniture.
- Escort individuals to a range of community activities that aid recovery and promote safe discharge.
- Engage with those that use our service regarding discharge plans and empower them to make decisions.
- Liaise with the multidisciplinary team, relatives, carers, and all relevant agencies regarding discharge plans.
- Provide information on health promotion.
- To be an active member of the provision of care.
- To maintain confidentiality in respect of the individual at all times.
- To be aware of Health and Safety at Work Act and the implications for the work environment.
- To know how to report accidents and untoward incidents and to do so promptly.
- To obtain knowledge of Organisational policies, procedures and practices and carry out duties in accordance with them.
- To be aware of legal issues and have an understanding of the Mental Health Act.
- To ensure that the individuals that use our service and their relatives/carers understand the pathway of care across agency boundaries with key contact points.
- To receive reports on the individuals that use our service and be able to report back with observations to the Discharge Team Leader and appropriate members of the multidisciplinary team.
- Help to identify early signs of relapse by monitoring the individuals progress, level of functioning and mental state and alert the appropriate staff.
- To be willing to participate actively in appropriate in-service training programmes which the Discharge Team Leader believes to be of benefit to the individual. To assume co-responsibility for maintaining skills and knowledge levels.
- To assist the multidisciplinary team to carry out tasks which fulfill physical and psychological needs.
- Contribute to the assessment, planning, implementation and evaluation of care.
This is to include participation in case reviews, risk management meetings and care planning meetings.
- Make appropriate entries in the individuals records using the CPA process, which will then be counter-signed by a registered nurse.
- To assist the individuals personal care and record physical observations in accordance with the Care Plan.
- Record and manage the individuals property.
- Undertake specific responsibilities designated by the Modern Matron.
- To undertake mandatory and other training as directed by the Organisation.
- To participate in continuing personal development using the appraisal system.
- To receive line management, support and supervision from the Discharge Team Leader.
- To contribute to any audit process.
- To behave in a manner that does not bring the Organisation into disrepute.
5.1 Responsibility for People Management
None.
5.2 Responsibility for financial and/or physical resources
The post holder will be responsible for handling valuables that belong to individuals that use our service.
5.3 Responsibility for administration
The post holder will be expected to document relevant information in the multidisciplinary records using the CPA process.
5.4 Responsibility for people who use our services
The Post holder will have daily contact with the people who use our services. This will be face to face and via the telephone.
The post holder will be responsible for providing practical and emotional support to help aid recovery and facilitate discharge from hospital.
The post holder will deliver care within hospital and community settings.
The post holder will be required to work in accordance with the Loan Workers Policy.
5.5 Responsibility for implementation of policy and/or service developments
The post holders responsibility will be limited to their own work.
5.6 Other Responsibilities
None.
6 COMMUNICATIONS AND RELATIONSHIPS
The holder will be expected to communicate with the multidisciplinary team. This includes nursing staff, doctors, consultant psychiatrists, the ward psychologist, pharmacists and occupational therapists.
The post holder will be expected to build relationships with the individuals that use our service, their relatives and carers.
The post holder will be expected to liaise with a variety of organisations. These include: The Home Treatment Team, Community Mental Health Teams, Community Learning Disability Team, Syrena House (Male Recovery Unit), Greenfields (Female Recovery Unit), Adult Social Care, SEAP Advocacy Service, Advice Plymouth, The Department of Working Pensions, Plymouth City Council, Community Connection Team, Mental Health Accommodation Service, Housing Information, Signposting and Support, Social Housing Providers, Rethink, Mind, Cross Roads and Shekinah Mission.
7. PHYSICAL DEMANDS OF THE JOB
The post holder will be expected to undertake various physical activities. These include cleaning properties, removing refuse and positioning furniture. Heavy duties are not required on a regular basis and are only required to assist specific individuals.
Physical activity may be required for a several hours at a time. However, this is not required on a regular basis.
You may be required to be able to undertake physical intervention training and participate in physical intervention as part of a physical intervention team and Basic Life Support (BLS).
This Job Description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and their manager. Job descriptions should be reviewed at least annually at the appraisal meeting.
Work a shift pattern that includes 10 hours days.
Job description
Job responsibilities
2.JOB PURPOSE
The purpose of this post is to work as part of a team which provides mental health services and to focus on the direct needs of individuals, working across boundaries of care, organisation and role coordinated through the Care Programme Approach.
The role includes assisting the multidisciplinary team in delivering physical social and psychological care to individuals with mental health illness.
To provide support to an allocated group of individuals with more complex needs and thus promote their recovery and maintain them in their community environment. To assist the
multidisciplinary team to assess, plan, implement and evaluate care and implement discharge plans.
The role includes assisting to deliver physical social and psychological care to individuals with mental health difficulties. The post holder will be required to work with individuals in hospital
in hospital and community settings. This will involve contact with relatives, carers and other agencies. They will carry out interventions as part of the care plans and record information using the CPA process.
The post holder will be directed to undertake tasks once adequate instruction has been given by the Discharge Team Leader and both parties are confident that the task can be fulfilled competently.
To achieve the objectives of this role, the post holder must have the needs of those that use our service at the fore at all times and use the agreed set of values and skills to underpin their day-to-day work.
4.SCOPE AND RANGE
The aim of the role is to provide build therapeutic relationships in order to provide practical support, prevent barriers and promote safe and effective discharge from hospital. This support is delivered to individuals that use our service, their relatives and carers. The post holder will work within a team of 6 staff and will be expected to liaise with numerous professionals within and outside of the organisation.
5. MAIN DUTIES/RESPONSIBILITIES
Key roles and responsibilities
- To carry out efficiently and effectively tasks and instructions assigned by the Discharge Team Leader and Modern Matron.
- To undertake only those tasks for which she/he is competent to fulfil.
- To ensure that individuals engage effectively with the agreed Care Plan and access appropriate services.
- Work in way that promotes dignity, respect and independence.
- Develop a rapport based upon companionship and friendship but within appropriate and transparent boundaries.
- Provide regular and practical support to individuals and consider the needs of carers.
- Undertake assessments to identify the support required.
- Provide assistance to apply for benefits, pay bills, budget and undertake referrals to appropriate agencies to assist with debt.
- Positively promote independent living within the community.
- Support to obtain appropriate accommodation and liaise with a variety of housing organisations.
- Support individuals to maintain their homes. This may include cleaning, removing refuse and positioning furniture.
- Escort individuals to a range of community activities that aid recovery and promote safe discharge.
- Engage with those that use our service regarding discharge plans and empower them to make decisions.
- Liaise with the multidisciplinary team, relatives, carers, and all relevant agencies regarding discharge plans.
- Provide information on health promotion.
- To be an active member of the provision of care.
- To maintain confidentiality in respect of the individual at all times.
- To be aware of Health and Safety at Work Act and the implications for the work environment.
- To know how to report accidents and untoward incidents and to do so promptly.
- To obtain knowledge of Organisational policies, procedures and practices and carry out duties in accordance with them.
- To be aware of legal issues and have an understanding of the Mental Health Act.
- To ensure that the individuals that use our service and their relatives/carers understand the pathway of care across agency boundaries with key contact points.
- To receive reports on the individuals that use our service and be able to report back with observations to the Discharge Team Leader and appropriate members of the multidisciplinary team.
- Help to identify early signs of relapse by monitoring the individuals progress, level of functioning and mental state and alert the appropriate staff.
- To be willing to participate actively in appropriate in-service training programmes which the Discharge Team Leader believes to be of benefit to the individual. To assume co-responsibility for maintaining skills and knowledge levels.
- To assist the multidisciplinary team to carry out tasks which fulfill physical and psychological needs.
- Contribute to the assessment, planning, implementation and evaluation of care.
This is to include participation in case reviews, risk management meetings and care planning meetings.
- Make appropriate entries in the individuals records using the CPA process, which will then be counter-signed by a registered nurse.
- To assist the individuals personal care and record physical observations in accordance with the Care Plan.
- Record and manage the individuals property.
- Undertake specific responsibilities designated by the Modern Matron.
- To undertake mandatory and other training as directed by the Organisation.
- To participate in continuing personal development using the appraisal system.
- To receive line management, support and supervision from the Discharge Team Leader.
- To contribute to any audit process.
- To behave in a manner that does not bring the Organisation into disrepute.
5.1 Responsibility for People Management
None.
5.2 Responsibility for financial and/or physical resources
The post holder will be responsible for handling valuables that belong to individuals that use our service.
5.3 Responsibility for administration
The post holder will be expected to document relevant information in the multidisciplinary records using the CPA process.
5.4 Responsibility for people who use our services
The Post holder will have daily contact with the people who use our services. This will be face to face and via the telephone.
The post holder will be responsible for providing practical and emotional support to help aid recovery and facilitate discharge from hospital.
The post holder will deliver care within hospital and community settings.
The post holder will be required to work in accordance with the Loan Workers Policy.
5.5 Responsibility for implementation of policy and/or service developments
The post holders responsibility will be limited to their own work.
5.6 Other Responsibilities
None.
6 COMMUNICATIONS AND RELATIONSHIPS
The holder will be expected to communicate with the multidisciplinary team. This includes nursing staff, doctors, consultant psychiatrists, the ward psychologist, pharmacists and occupational therapists.
The post holder will be expected to build relationships with the individuals that use our service, their relatives and carers.
The post holder will be expected to liaise with a variety of organisations. These include: The Home Treatment Team, Community Mental Health Teams, Community Learning Disability Team, Syrena House (Male Recovery Unit), Greenfields (Female Recovery Unit), Adult Social Care, SEAP Advocacy Service, Advice Plymouth, The Department of Working Pensions, Plymouth City Council, Community Connection Team, Mental Health Accommodation Service, Housing Information, Signposting and Support, Social Housing Providers, Rethink, Mind, Cross Roads and Shekinah Mission.
7. PHYSICAL DEMANDS OF THE JOB
The post holder will be expected to undertake various physical activities. These include cleaning properties, removing refuse and positioning furniture. Heavy duties are not required on a regular basis and are only required to assist specific individuals.
Physical activity may be required for a several hours at a time. However, this is not required on a regular basis.
You may be required to be able to undertake physical intervention training and participate in physical intervention as part of a physical intervention team and Basic Life Support (BLS).
This Job Description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and their manager. Job descriptions should be reviewed at least annually at the appraisal meeting.
Work a shift pattern that includes 10 hours days.
Person Specification
Specific Skills
Essential
- Motivated.
- Empathetic.
- Reliable.
- Confidence in engaging with a variety of people and professionals.
- Requirement to train and participate in Physical Intervention training and team work.
- Ability to work in stressful conditions.
- Ability to work as part of a team.
- Ability to access the community either by bus or the pool car.
- Work a shift pattern that includes 10 hours days.
Knowledge
Essential
- Awareness of personal safety.
- Confidentiality.
- De-escalation skills.
- Being able to demonstrate knowledge of:
- How to listen and communicate effectively.
- How to build community links.
- How to spend time effectively.
- How to be empathic, compassionate and patient.
- How to deal sensitively with distress, disturbance and unpredictability.
- How to be non-judgmental.
- Health and safety
- Moving and Handling.
- Knowledge of Record Keeping and CPA Policy.
- Mental Health Act.
- Continual assessment.
- A keenness to make a positive contribution to improving the quality of life for people with mental health difficulties.
- Ability to acknowledge diversity and promote anti-discriminatory practice and equal opportunities.
- Demonstration of knowledge and practical ability to assist manage physical needs i.e. daily living skills.
Desirable
- Willingness to undertake training in relation to required skills.
- Knowledge of solution focused approach.
- Knowledge of CPA.
Qualifications
Essential
- Effective Communication Skills.
- Ability to contribute to the process of and the delivery of high standard of care as planned via the Care Programme Approach.
- Team working skills.
- Must be able to demonstrate a experience of working with people experiencing mental health difficulties.
- NVQ 3 or equivalent level of competence.
- Ability to support people in community settings.
- Record keeping skills.
Desirable
- Ability to work with minimum of supervision.
- Time Management.
- To undertake baseline physical observations.
- Computer skills - ECDL
Experience
Essential
- Required to demonstrate relevant and sufficient experience in working with individuals with mental health needs.
- Experience of working in a variety of Mental Health settings.
Desirable
- Acute Mental Health experience
- within an NHS type setting.
- Working in a MDT.
- Experience of emotional distress.
- Experience of mental health services (as a worker or service user /carer).
- Supervision skills.
Person Specification
Specific Skills
Essential
- Motivated.
- Empathetic.
- Reliable.
- Confidence in engaging with a variety of people and professionals.
- Requirement to train and participate in Physical Intervention training and team work.
- Ability to work in stressful conditions.
- Ability to work as part of a team.
- Ability to access the community either by bus or the pool car.
- Work a shift pattern that includes 10 hours days.
Knowledge
Essential
- Awareness of personal safety.
- Confidentiality.
- De-escalation skills.
- Being able to demonstrate knowledge of:
- How to listen and communicate effectively.
- How to build community links.
- How to spend time effectively.
- How to be empathic, compassionate and patient.
- How to deal sensitively with distress, disturbance and unpredictability.
- How to be non-judgmental.
- Health and safety
- Moving and Handling.
- Knowledge of Record Keeping and CPA Policy.
- Mental Health Act.
- Continual assessment.
- A keenness to make a positive contribution to improving the quality of life for people with mental health difficulties.
- Ability to acknowledge diversity and promote anti-discriminatory practice and equal opportunities.
- Demonstration of knowledge and practical ability to assist manage physical needs i.e. daily living skills.
Desirable
- Willingness to undertake training in relation to required skills.
- Knowledge of solution focused approach.
- Knowledge of CPA.
Qualifications
Essential
- Effective Communication Skills.
- Ability to contribute to the process of and the delivery of high standard of care as planned via the Care Programme Approach.
- Team working skills.
- Must be able to demonstrate a experience of working with people experiencing mental health difficulties.
- NVQ 3 or equivalent level of competence.
- Ability to support people in community settings.
- Record keeping skills.
Desirable
- Ability to work with minimum of supervision.
- Time Management.
- To undertake baseline physical observations.
- Computer skills - ECDL
Experience
Essential
- Required to demonstrate relevant and sufficient experience in working with individuals with mental health needs.
- Experience of working in a variety of Mental Health settings.
Desirable
- Acute Mental Health experience
- within an NHS type setting.
- Working in a MDT.
- Experience of emotional distress.
- Experience of mental health services (as a worker or service user /carer).
- Supervision skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
