Job summary
POST: Health Improvement Assistant
LOCATION: Mount
Gould
HOURS: 15
hours per week
SALARY: Band 2 Agenda for change £22,383 per annum, pro rata
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If you possess good computer skills, including
a working knowledge of Microsoft Office packages, and have experience of social
media and digital channels, and have excellent communication skills, both
verbal and written, as well as finding enjoyment in helping people, then keep
reading!
An exciting opportunity has arisen in the Wellbeing
Team at Livewell Southwest for a Health Improvement Assistant. You will assist in providing a professional,
quality and customer-focused health improvement services for Livewell Southwest. We are passionate about the work we do in
engaging people to lead healthier lives and we are looking for someone who is
willing to go the extra mile to help us achieve this.
Informal enquires to:
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The
closing date for receipt of completed application forms is: 20/09/2024
Interview
date: 26/09/2024
Main duties of the job
Monitoring the phone and multiple mailboxes,
speaking with members of the public and health care professionals to deal with
queries and booking appointments. Dealing with referrals and self-referrals,
printing and sending letters, and general admin duties.
"PLEASE NOTE THAT THIS ROLE IS NOT ELIGIBLE FOR SPONSORSHIP UNDER THE SKILLED WORKER ROUTE"
All Livewell Southwest staff are expected to able and
willing to work across a 7 day service.
Job Share(s) Considered
About us
Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs.
As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other.
We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead, healthy independent lives & be the very best at helping people to live well.
Valuing our employees making an investment in their development a priority. We offer:
Protected CPD time for registered staff
Various development pathways and ongoing regular training packages for all staff
Leadership & mentoring programmes
Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship Into Nurse Training
A Robust Preceptorship
A bespoke induction programme
Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.
Job description
Job responsibilities
Full job description in supporting information.
Job
Title:
Health Improvement Assistant
Band:
2
Locality:
Wellbeing Team
Base:
Mount Gould Admin Block
Hours
of Work:
15 hours weekdays
Responsible
to:
Office Manager
1. JOB PURPOSE
To deliver an effective and competent
level of clerical and IT support and consistently deliver a client-focused
service which promotes good customer service and effective working relationships.
The job will require communications
through several channels including telephone, email, postal service, and social
media.
The job description and person
specification are an outline of the tasks, responsibilities and outcomes
required of the role. The job holder will carry out any other duties as may
reasonably be required by their line manager.
The job description and person
specification may be reviewed on an on-going basis in accordance with the
changing needs of the Wellbeing Team and the organisation.
Job description
Job responsibilities
Full job description in supporting information.
Job
Title:
Health Improvement Assistant
Band:
2
Locality:
Wellbeing Team
Base:
Mount Gould Admin Block
Hours
of Work:
15 hours weekdays
Responsible
to:
Office Manager
1. JOB PURPOSE
To deliver an effective and competent
level of clerical and IT support and consistently deliver a client-focused
service which promotes good customer service and effective working relationships.
The job will require communications
through several channels including telephone, email, postal service, and social
media.
The job description and person
specification are an outline of the tasks, responsibilities and outcomes
required of the role. The job holder will carry out any other duties as may
reasonably be required by their line manager.
The job description and person
specification may be reviewed on an on-going basis in accordance with the
changing needs of the Wellbeing Team and the organisation.
Person Specification
Experience
Essential
- Previous experience of working in an administrative environment using computerised data systems.
Desirable
- Experience of working in a health care environment.
- Awareness of a range of Health Services provisions.
- Working knowledge of Microsoft Office including Word and Excel.
- Knowledge of NHS issues.
- Understanding of Data Protection legislation.
Qualifications
Essential
- Educated to NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Knowledge and Skills
Essential
- Clear communicator with good writing, data entry and telephone skills ensuring accuracy.
- Ability to work effectively as part of a team.
- Problem solving skills.
- Able to work on own initiative, organising and prioritising own workload to set deadlines.
- Understanding of and commitment to equality of opportunity and good working relationships.
- Ability to communicate verbally, in writing to a good level
- Ability to work effectively as part of a team
- An ability to maintain confidentiality and trust.
- Good time keeping.
- Flexible approach to work.
Desirable
- Organised, efficient and accurate
Person Specification
Experience
Essential
- Previous experience of working in an administrative environment using computerised data systems.
Desirable
- Experience of working in a health care environment.
- Awareness of a range of Health Services provisions.
- Working knowledge of Microsoft Office including Word and Excel.
- Knowledge of NHS issues.
- Understanding of Data Protection legislation.
Qualifications
Essential
- Educated to NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Knowledge and Skills
Essential
- Clear communicator with good writing, data entry and telephone skills ensuring accuracy.
- Ability to work effectively as part of a team.
- Problem solving skills.
- Able to work on own initiative, organising and prioritising own workload to set deadlines.
- Understanding of and commitment to equality of opportunity and good working relationships.
- Ability to communicate verbally, in writing to a good level
- Ability to work effectively as part of a team
- An ability to maintain confidentiality and trust.
- Good time keeping.
- Flexible approach to work.
Desirable
- Organised, efficient and accurate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
