Job summary
Up to 37.5 hours per week
We have an exciting opportunity for a Referral Co-ordinator, within our Livewell Referral Support Service (LRSS) Referral Hub at Crownhill Court, Crownhill, Plymouth. The successful applicant will be working within a small administrative team supporting the processing of referrals on behalf of District Nursing, Podiatry and Lower Limb Service and other services as required.
The working hours for this position are:-
Monday - Sunday 0800-1700
Saturdays, Sundays and Bank Holidays will be rota'd.
We are looking for a flexible individual who
meets the essential criteria in the job description.
The successful candidate will need to be highly organised and
have the ability to work autonomously, whilst prioritising the workload effectively
with competing demands.
All Livewell Southwest staff are expected to able and
willing to work across a 7 day service.
"Please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility"
Job Share(s) Considered
Main duties of the job
LRSS Referral Hub process referrals for a variety
of services following specific pathways.
The aim of the team is to support the clinicians to review and triage a
high number of referrals in a timely manner.
The successful candidate will need to be meticulous in their work and have
a strong team ethos. The work requires
high levels of concentration and the ability to work autonomously.
The successful candidate will act as an initial point of contact
for both internal and external enquiries from health professionals from a range
of organisations.
Please see the job description in the attachments
for a complete breakdown of duties.
About us
Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs.
As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other.
We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead, healthy independent lives & be the very best at helping people to live well.
Valuing our employees making an investment in their development a priority. We offer:
Protected CPD time for registered staff
Various development pathways and ongoing regular training packages for all staff
Leadership & mentoring programmes
Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship Into Nurse Training
A Robust Preceptorship
A bespoke induction programme
Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.
Job description
Job responsibilities
***Please see the attached Job Description and Personal Specification***
To deliver an
effective and competent level of administrative support and consistently
deliver a client focussed service which promotes good customer service and
effective working relationships.
To be
responsible for providing daily administrative support in the allocated service
area ensuring business priorities are met for example: maintaining records, minute
taking, data inputting and reception duties.
Typing of
confidential reports/letters; which may be supplied via hard copy and/or
dictation, (which may contain distressing information) as requested to meet
service needs.
Working
proactively to support team. Ability to work on own and proactively as part of
a team.
To provide the
day to day supervision and line management of junior staff where appropriate.
The job description and person specification are
an outline of the tasks, responsibilities and outcomes required of the role.
The job holder will need to be flexible to carry out any other duties as may be
reasonably required by their line manager.
Job description
Job responsibilities
***Please see the attached Job Description and Personal Specification***
To deliver an
effective and competent level of administrative support and consistently
deliver a client focussed service which promotes good customer service and
effective working relationships.
To be
responsible for providing daily administrative support in the allocated service
area ensuring business priorities are met for example: maintaining records, minute
taking, data inputting and reception duties.
Typing of
confidential reports/letters; which may be supplied via hard copy and/or
dictation, (which may contain distressing information) as requested to meet
service needs.
Working
proactively to support team. Ability to work on own and proactively as part of
a team.
To provide the
day to day supervision and line management of junior staff where appropriate.
The job description and person specification are
an outline of the tasks, responsibilities and outcomes required of the role.
The job holder will need to be flexible to carry out any other duties as may be
reasonably required by their line manager.
Person Specification
Qualifications
Essential
- Educated to NVQ 3 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience and knowledge
Desirable
- NVQ 3 in Business Administration or equivalent
Skills & Abilities
Essential
- Clear communicator with good writing, typing, data entry and telephone skills ensuring accuracy.
- Ability to communicate verbally and in writing to a good level (face to face and over the telephone)
- Ability to prioritise own workload
- Ability to work effectively as part of a team.
- Ability to use initiative organising own workload to set deadlines within the scope of role
- Organised, efficient and accurate
- Flexible and adaptable willing to learn new skills
- Able to analyse problems and initiate appropriate solutions effectively
- Able to apply tact and sensitivity to establish trust and support
Experience
Essential
- Substantial experience of working in an administrative environment using computerised data systems.
- Experience of supervising other staff members
Desirable
- Experience of working in a health or social care office environment.
Knowledge
Essential
- Working knowledge of Microsoft Office including Word and Excel
- Understanding of confidentiality & data protection act
- Able to build effective working relationships with customers and colleagues/staff
Desirable
- Knowledge of SystmOne.
- Understanding of Data Protection legislation
- Understanding of healthcare services and national requirements in inpatient and outpatient booking systems.
Person Specification
Qualifications
Essential
- Educated to NVQ 3 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience and knowledge
Desirable
- NVQ 3 in Business Administration or equivalent
Skills & Abilities
Essential
- Clear communicator with good writing, typing, data entry and telephone skills ensuring accuracy.
- Ability to communicate verbally and in writing to a good level (face to face and over the telephone)
- Ability to prioritise own workload
- Ability to work effectively as part of a team.
- Ability to use initiative organising own workload to set deadlines within the scope of role
- Organised, efficient and accurate
- Flexible and adaptable willing to learn new skills
- Able to analyse problems and initiate appropriate solutions effectively
- Able to apply tact and sensitivity to establish trust and support
Experience
Essential
- Substantial experience of working in an administrative environment using computerised data systems.
- Experience of supervising other staff members
Desirable
- Experience of working in a health or social care office environment.
Knowledge
Essential
- Working knowledge of Microsoft Office including Word and Excel
- Understanding of confidentiality & data protection act
- Able to build effective working relationships with customers and colleagues/staff
Desirable
- Knowledge of SystmOne.
- Understanding of Data Protection legislation
- Understanding of healthcare services and national requirements in inpatient and outpatient booking systems.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
