Job summary
22.5 hours per week. An opportunity has arisen to join the reception team at our busy Plymouth Community Dental Service. This is a part time fixed term post mainly based at the Dental Access Centre, Greenbank, Plymouth, we also have a dental clinic at Scott Business park which you may be required to work at.
Main duties of the job
You will be providing a full range of reception duties, dealing with cash/card payments, telephone triaging and admin support to the dental team, including using the SOEL HEALTH dental software system and Microsoft Office applications.
You will be the first point of contact for patients visiting our busy service, and therefore must possess good inter-personnel skills, we are a very busy service and the demands on our service are very high.
You will need to be able to respond appropriately to telephone queries from patients and a wide range of health and social care professionals. You will need to be able to manage your own workload in a busy environment. You may sometimes be required to cover at another dental clinic, so will need to be flexible.
"please note
that this role may not be eligible for sponsorship under the Skilled Worker
route, please refer to the Direct Gov website for more information with regards
to eligibility"
All Livewell Southwest staff are expected to able and
willing to work across a 7 day service.
Job Share(s) Considered
About us
Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs.
As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other.
We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead, healthy independent lives & be the very best at helping people to live well.
Valuing our employees making an investment in their development a priority. We offer:
Protected CPD time for registered staff
Various development pathways and ongoing regular training packages for all staff
Leadership & mentoring programmes
Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship Into Nurse Training
A Robust Preceptorship
A bespoke induction programme
Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.
Job description
Job responsibilities
1.Job Role:
The Dental Receptionist is the first point of contact for the patients of the service and therefore the post holder will need to promote a professional image. The post holder will have access to supervisory staff whilst directly dealing with queries from patients who are frequently in distress and suffering pain and discomfort. It is important that the Dental Receptionist maintains a strong patient focus and pro-active approach to dealing with problems.
2. Job Purpose:
The post holder will be the first point of contact for patients, carers and members of the public.
To receive calls at the Plymouth Community Dental Services Ltd for the general public regarding access to emergency dental treatment and deal with queries the general public regarding access to dental treatment.
To liaise with NHS Direct, Devon Doctors and GDP Clinics and other health professionals
3. Administration
Reception
Checking in patients
Taking payments either by cash or card
Checking patient has correct exemption
Triaging from an agreed list of patient questions
Confidentiality
Explaining and assisting patients where necessary to complete medical history forms and PR forms
Make follow-up appointments
Explaining to patients the procedure for lodging a complaint
Liaise with clinical staff, managers and outside agencies
Dealing with difficult patients/special need patients
Ordering hospital notes following the correct protocols
Telephones
Entering and updating all relevant patients details onto SOEL Health
Triaging e.g. ascertaining the extent of pain and priority using the flow chart supplied, taking down and logging what patients report to go to triage team
Check patient exemptions
Confidentiality
Dealing with difficult patients/special need patients
Booking language line
4. Financial and Resource Management
Collection/disseminating of post/referrals to ensure correspondence reaches relevant person or department
5. Information Technology
Inputs information onto the department dental software system which records patients notes, waiting lists and databases and the appointment system.
Specialist knowledge of Soel Health dental software gained through training and experience to include all of the following:
Input patient details
Exemptions
Clinic management
Patient correspondence
Notes general/confidential
Waiting lists
Knowledge of Clinician specialties
Payments
GA/Sedation
Files and retrieves any patient related information not recorded on computer.
Ensures that all records are available when required.
Job description
Job responsibilities
1.Job Role:
The Dental Receptionist is the first point of contact for the patients of the service and therefore the post holder will need to promote a professional image. The post holder will have access to supervisory staff whilst directly dealing with queries from patients who are frequently in distress and suffering pain and discomfort. It is important that the Dental Receptionist maintains a strong patient focus and pro-active approach to dealing with problems.
2. Job Purpose:
The post holder will be the first point of contact for patients, carers and members of the public.
To receive calls at the Plymouth Community Dental Services Ltd for the general public regarding access to emergency dental treatment and deal with queries the general public regarding access to dental treatment.
To liaise with NHS Direct, Devon Doctors and GDP Clinics and other health professionals
3. Administration
Reception
Checking in patients
Taking payments either by cash or card
Checking patient has correct exemption
Triaging from an agreed list of patient questions
Confidentiality
Explaining and assisting patients where necessary to complete medical history forms and PR forms
Make follow-up appointments
Explaining to patients the procedure for lodging a complaint
Liaise with clinical staff, managers and outside agencies
Dealing with difficult patients/special need patients
Ordering hospital notes following the correct protocols
Telephones
Entering and updating all relevant patients details onto SOEL Health
Triaging e.g. ascertaining the extent of pain and priority using the flow chart supplied, taking down and logging what patients report to go to triage team
Check patient exemptions
Confidentiality
Dealing with difficult patients/special need patients
Booking language line
4. Financial and Resource Management
Collection/disseminating of post/referrals to ensure correspondence reaches relevant person or department
5. Information Technology
Inputs information onto the department dental software system which records patients notes, waiting lists and databases and the appointment system.
Specialist knowledge of Soel Health dental software gained through training and experience to include all of the following:
Input patient details
Exemptions
Clinic management
Patient correspondence
Notes general/confidential
Waiting lists
Knowledge of Clinician specialties
Payments
GA/Sedation
Files and retrieves any patient related information not recorded on computer.
Ensures that all records are available when required.
Person Specification
Qualifications
Essential
- IT experience Microsoft Word, Excel, internet and e-mail Vocational Qualification Level II or able to demonstrate the skills; knowledge and ability to work to the level required
Desirable
- NVQ 2 in Customer Care or Business Admin
Experience
Essential
- Good communication skills, written and verbal
- Good interpersonal skills
- Good telephone skills
- Able to use own initiative
- Attention to detail Accuracy Good numeric ability
- Work under pressure
Desirable
- Previous experience of working in an General Dental Practice or GP reception.
- Previous dental or NHS experience
- Cash handling
Knowledge and Skills
Essential
- Work as part of a multi-disciplinary team
- Able to cope under pressure with the demands of our service
- Deal with the public in a confidential and professional way
Person Specification
Qualifications
Essential
- IT experience Microsoft Word, Excel, internet and e-mail Vocational Qualification Level II or able to demonstrate the skills; knowledge and ability to work to the level required
Desirable
- NVQ 2 in Customer Care or Business Admin
Experience
Essential
- Good communication skills, written and verbal
- Good interpersonal skills
- Good telephone skills
- Able to use own initiative
- Attention to detail Accuracy Good numeric ability
- Work under pressure
Desirable
- Previous experience of working in an General Dental Practice or GP reception.
- Previous dental or NHS experience
- Cash handling
Knowledge and Skills
Essential
- Work as part of a multi-disciplinary team
- Able to cope under pressure with the demands of our service
- Deal with the public in a confidential and professional way
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
